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Fantastic customer service! wanted to replace my chain drive operators with belt drive operators for noise reduction purposes of the operators while opening/closing. AAD installed the new operators but I still had noise issues. They returned and upgraded to different units with DC motors and it quieted them as I was desiring. AAD was not satisfied until I was satisfied. This is what keeps customers coming back!
Highly recommend! Extremely quick response, very reasonable prices, and very professional. I will definitely use them for all my garage door needs moving forward!
JJ and Brock Fixed my issues fast and at a great price will be using them for future repairs .
All American Doors and the gentleman that came to our house to work on our garage door were fantastic! Door is repaired in record time and the labor costs were under $100. dollars for several hours of work. Thanks All American Doors! Mike & Polly O'Neal Tuscola, TX
I called for service at my moms where a spring had broken. They were out in just a few hours and had the spring fixed and both doors serviced. Very efficient and very nice gentlemen. All American Doors team are great. They take care of my garage door and openers as well. Good folks.
Great company with quick and efficient workers. Met me at my house and wasted no time getting the job done. Told me it would take 15 minutes to replace a badly frayed cable and got it done in about 5 minutes. Highly recommend.
HONEST business here!!! I have used them twice and have been very impressed. They come out quickly and do a great job for a reasonable price. Recently they replaced a broken door spring, but while they were here they fine tuned the door opener as a courtesy. It runs better than ever!
Great experience working with All American Doors. Called about a pair of garage doors with significant bends in top panel causing closing issues. I expected to need new doors and was all ready to shell out the money. From the initial call All American thought they could repair. Sure enough they could. Saved me hundreds of dollars. And they came out within 24 hours of initial call.
Great work; fast customer service; great prices; expert knowledge. Our garage door broke during the weekend, and they called back first thing Monday to have a crew inspect. Found all the issues and They quoted us great prices to fix. Their schedule was wide open and flexible to arrange a crew to fix. The crew was fast, professional, and definite experts in repairing and installing doors. There were multiple issues with the previous installation that they fixed. They went over the new opener in detail to include the warranty and lifetime parts. 1000% happy with everything at All American Doors in Abilene
What an effort to please their customer. Austin & JJ went over and above to be sure everything worked as it was supposed to, and were most courteous in doing so. Our garage door would not open and when I explained to the lady that answered the phone she said it sounded like the spring broke. It was a broken spring and we had a new opener installed at the same time. In all took about 2 1/2 hours. Would not hesitate to call or recommend again.
I wanted a garage door for my shop and contacted All American Doors. They came out and took the necessary measurements and answered any questions I had. When the door arrived I was contacted by their office to arrange a date and time that worked for my schedule to have the door installed. The service techs were very professional and did an outstanding job of installing the door. I highly recommend All American Doors for any garage door work you need.
Doors came today to be installed. Two technicians came, Tim and Brad. Started at 11 AM and completed at 5PM. There were no issues at all. Everytime they had a question, they seeked me out. Perfect work ethics, professional and concerned about there customers. Good solid products. Cleaned up everything. Not one issue all day. The guys were humorous and fun during the install. Easy to mess with, and boy can I do that. Easy going company and favor there customers. We would use them again. Thanks guys. Reid your the best.
In a nutshell: Even though their technician assured me both at the beginning and at the end of the work on my garage door, that I would not be charged (since All American Doors had installed the door less than three months earlier) the company sent me a bill anyway. When I raised my concern to management, I was promised that an owner would call me the next morning. No one ever called. Here's a more detailed version: Our initial garage door came with the house (and was bent at the top before we moved in) and never gave us the slightest problem for the whole two years that we used it. But the top of the door had been bent by a previous resident, and we wanted a door that was not bent. On July 31 of this year (2019), All American Doors, Inc., in Abilene (TX) installed a new door for upwards of a grand and a half. Their techs connected the door to the motor (operator) and made all the adjustments to the operator system. After the installation, we left their connections and adjustments untouched. The door worked okay until October 28 when temperatures dropped below freezing. On Nov. 4, 2019, I phoned All American Doors and asked that someone come fix the door. The woman on the phone said she'd ask a team to come that same day. The two-man team came the next day after 5 p.m. I activated the switch and moved the door up and down. I told them that for several days the door balked at going down and sometimes stopped completely when it reached the top of the doorway. The lead man, noticing my veteran cap, said he would give me a discount on the trip-charge because I was a veteran. I responded that his company had just installed the door less than three months before, and wasn't there a warranty that applied? He looked at the door and said he knew the person who installed the door, because only one technician put a sticker on the door like the one on ours. He then stated I would owe nothing today. He began inspecting the rails and told his partner he wanted to be absolutely sure that there was no problem with the wires connecting to the photo eyes at the bottom corners of the door (though the lights were working on each). He unscrewed, cut and stripped the ends of those wires, then reattached them as they had been. He and his partner sprayed WD-40 on every moving part of the door (hinges, rollers, roller bearings, torsion springs, cable drums, chain belt connecting the door to the operator). We then opened and closed the door a couple of times. He asked if there was anything else I needed them to do. I replied, "I want to be sure you understand that we had no problem with the door closing until the weather got so cold the last few days." He said, "In that case, I know what I need to do." He placed a ladder under the operator in the middle of the ceiling, quickly adjusted a dial on the back of it, and folded the ladder. I thanked them. As he and his partner walked to their truck, he again told me that I owed nothing. A few days later I received in the mail an invoice from All American Doors for $75.00. It said, "Work Performed: Rewired photo cells on operator" and "Operator is not covered under warranty for new door installed." Right away I called All American Door. The woman who answered said that because the operator was worked on, the installation warranty did not apply. To support her reasoning that the installation had no relation to the door's malfunction, she said, "It worked fine for three-months." I told her I thought something wasn't right. My actual words were, "I'm not buyin' it." She said one of the owners would call me in the morning. No one ever called. (All my phones record caller IDs.) The amount of the invoice is no biggie. The two things that, taken together, irk me about this transaction are these: (1) Their technician clearly told me, not once, but twice, that I would not be charged. (2) When I raised my concern to management, I was promised that an owner would call me the next morning. No one ever called. It's not certain what made the malfunction start or made it go away. The techs did many things not shown on the invoice that may have remedied the problem. Out of an abundance of caution, they did strip and reattach four small wires, whether or not that actually needed to be done. According to the invoice, that is what I was billed for. An implication of the company's actions is this: Even if a warranty on a garage-door installation ever were, without question, to apply, and yet management perceives that their worker did anything at all to the "operator system" (like, cut and re-attach one or more wires), the warranty disappears, POOF!
My garage door was old and not working. All American Doors came and told me what was wrong, they were very nice and told me a less expensive way I could go but the garage mechanism was old so I went ahead and got a new one. They came out while I was at work and did it all I'm a very happy customer. I would recommend this company.
