Review from Michael H.
Published:over 7 years ago
The estimator came on time, a few days after I set up an appointment, explained everything to my satisfaction. He gave a fair price for a new door (with blown-in polyurethane insulation) and ALL new hardware.) He also sent a door tech 4 business days days later to temporarily fix the spring (for free) so i could use the door and opener while I waited 3 weeks for my door to come in (I wanted a very specific, unpopular one.) The tech arrived on time (I was the first stop of the day) and installed the door. The wire for one of the opener safety sensors had been chewed up by an animal some years before, so the wire broke off during the change-over of hardware (totally understandable.) He said he was required to replace it before hooking up the door to my opener. But he came back the next morning to do so. I thought he was going to replace the wire all the way to the opener, but he only spliced the new sensor in. If I had known that he wasn't going to replace the whole wire, I would have replaced the sensor myself and saved $24. Overall, I'm happy, because I paid a fair price for the quality and R-value of door, and the service they provided. Overhead Door of Akron receives bonus points for fixing the spring at no charge so I could open the door while I waited for the replacement.
Services Rendered: I replaced the garage door. One of my torsion springs broke, so I couldn't open the door. The tracks had been deformed over the past few years, so the rollers would come out, the door opening/closing was pretty noisy, and one of the panels was starting to rot through. I had replaced my opener about 10 years prior, so it did not need to be replaced.