Anonymous Review
Published:9 months ago
I haven't been able to climb the full flight of stairs to my front door for about a year, so I'm used to entering my home through the garage door, which allows me to take a couple of short flights instead. So when the spring on my garage door broke on a Saturday evening, I thought I'd be stuck in the house for several days, waiting for the spring to be replaced.
On Sunday afternoon, I searched the Internet for a local garage door service company and came across Balanced Garage Doors, with a location only a few miles from my home. I was able to book an appointment online for the next day (Monday) between 12 and 4 pm. I received a confirmation email Sunday evening.
I received a phone call from Spencer, a garage door specialist from Balanced Garage Doors, Monday at 11:50 am, letting me know that he would arrive at Noon (!). Sure enough, Spencer pulled into my driveway at 12 pm. He had the spring replaced and fully tested in about 30 minutes. Since the door hadn't been maintained in a few years, I also asked Spencer to perform an annual maintenance, which only took another 15 minutes or so.
My overall impression of Balanced Garage Doors is that they are true to their commitment to customer satisfaction. I could not have asked for a faster response to my service request - I didn't even mention anything about relying on my garage door as my main entry point to my home - and Spencer was very personable, professional, and knowledgeable. He was able to fix my garage door right away because he had the correct spring on his fully-stocked truck. The price for the repair was very reasonable, too.
I will definitely call on Balanced Garage Doors for any future repairs or maintenance needs, and I won't hesitate to recommend them to anyone who requires fast, friendly and efficient service on their garage doors.