Reviews for OVERHEAD DOOR COMPANY OF CENTRAL OREGON

Anonymous Review

I can't say enough about how much I appreciate overhead door! My door broke with my car stuck in it and they showed up the next day and fixed it. Also they were just delightful people! They are knowledgeable and kind. Overhead Door has a good name but these guys from Bend make the name even better. Thank you overhead door!

Review from Aurie S.

My garage door opener was sticking. I received a prompt response. The mechanic gave my door a thorough inspection and fixed the problem. Blane was polite, knowledgeable and efficient. I will definitely use this company the next time I have an issue.

Review from Susan F.

Mike and assistant Skyler fixed my garage door today. Arrived sooner than expected ! I needed to pick up children at nursery school and was a little frantic. They were so efficient, found a simpler solution than I expected and were so nice! Five stars! Highly recommend! I also got a prompt phone call letting me know when they were coming. Super service.

Anonymous Review

Overhead Door Company is a professional company staffed by professional, personable and efficient employees. They set an appointment to come look at my door which was malfunctioning and arrived exactly at the time they said they would be here. Our technician, Russ, went immediately to work, discovered the problem within a matter of minutes and fixed the problems quickly. Russ is a terrific ambassador for the company and a pleasure to work with. Thank you ODC. Paul Fieberg, Bend

Review from Patrick O.

Great work! Very clear about scheduling so I did't have to wonder when they would be here. Rob who did the installation of my new opener was very pleasant and informative. Took the time to reprogram the remotes in both cars. I've used them in the past and wouldn't hesitate to do so again. Strongly recommend Overhead Door of Central Oregon.

Anonymous Review

We've had Overhead Door service our garage doors at two different homes over many years. They always to an excellent job of making sure our doors are running in tip-top shape. I never feel over-charged, just well served. Highly recommended.

Anonymous Review

We had Overhead Door out not more than 2 weeks ago and now they are back here again because our door suddenly stopped working. They performed general maintenance last time, and now we've got a broken spring after living here for 3 years without a problem. I am sympathetic that this could be the mother of all coincidences, but the service tech's manager would not even consider crediting a portion of the service fee from last time. Right now, it just looks like the tech came out, broke our door, and is now back for more. I'm surprised at the lack of understanding and how bad this looks for OD.

Review from Dan R.

Same day service, diagnosed the problem, actually had the part, checked the spring...excellent service.

Review from Andrew D.

Tech was punctual, efficient and thorough. Replaced both springs and lubricated them.. our door works like new! Also had a problem with one of my remotes and James fixed it for no additional charge. Services Rendered: Spring replacement

Anonymous Review

I called to schedule a tech to come out and diagnose a door opener not working. I suspected the ground sensors were not functioning being one was flashing red. They made a couple simple suggestions and remedies that I could try and low and behold they worked. Very impressed with the honesty in this company for doing that. They could of sent a tech out and charged me for a minimum of a service call, but instead the chose to be the top notch outfit that they are. When companies shine through and show true colors like honesty, integrity, workmanship, and fairness they get my business every time. In the future I will not call for quotes or prices, they will get my business regardless because they earned it. Thank you for being great!

Anonymous Review

I just had Overhead Door come and repair a broken garage door spring. Nolan, now the company manager first installed my opener in November 2007. I called Nolan who quickly accessed my needs and scheduled an appoint for today between 10:00 and 12:00. Robert (Installer/Technician) who has worked at Overhead Door for seven years arrived at approx 10:05. He was extremely professional and knowledgeable. He quickly accessed the problem and had the springs replaced on my double door within an hour. The repair also included a complete service to include: adjust spring tension, check cables, check hinges, check rollers, lubricate all moving parts, check weather-seal and weather-strip, adjust lock, test safety reverse, check limit switches, check wall button function, check transmitters and provide other recommendations. The end result was two southern facing heavy wooden garage doors (one double and one single car door) that open soooo much smoother and quieter. The doors actually close easier as well because Robert adjusted the tension so the doors close softly instead of slamming closed. Final comment: I'm a retired Navy SEAL Commander (Disabled Vet) here in Bend, OR and assure you I don't provide glowing comments as depicted above, unless warranted. Robert provided superior Maintenance, Repair and Customer Service. Give Nolan a call. I promise your won't be disappointed with their service or pricing.

Anonymous Review

I am using my spouse's google account to share my experience... This is a bait-and-switch company. Watch out! I called James and Nolan to get an estimate for 2 single car garage door spring kits installed on doors that were already in place and functioning. Pretty simple job. After James worked up the estimate, he left me a voicemail telling me that it would be $484 to have both kits installed. Sounded fair to me. An hour after scheduling the install, I thought I had better ask for a written estimate emailed, as everyone tells you to do. After receiving the written email estimate, surprisingly, the job amount went up to $568. Which is $84 more than the voicemail I was just told earlier? I called back to question the up-charge? Nolan informed me that James left out 2 of the 4 springs required to make up a 2-car garage spring kit. That didn't bode well with me. This is questionably one of the easiest, smallest jobs they could have had! I would hate to see what the calculation/error mistakes would have been for a higher end 6+ car garage installed. They had no interest in honoring the original price quote. I won't be using them for anything, ever.

Review from Karlee T.

Did the job and the door work correctly Left a mess and the quality of work was subpar, maybe try a stud finder, or just punch holes till you find the stud, like you did at my place? Call and spoke to the operations manager whom seemed concerned, said he would call back with a resolution, 3 days later have not heard a word. So if you don't mind paying TOP dollar for crap workmanship this is the door company for your job.

Review from Kayla F.

Some 70 year old hack eating his lunch listening to my convo with another tech felt the need to involve himself and call me an idiot, said i would "end up in the hospital" like all the other idiots who watch a YouTube tutorial on fixing something. Highly inappropriate, highly unprofessional, and shows the type of shared values employees and owners have here.

Anonymous Review

These guys are great ! Just had them out for the 3rd time over the years. They were quick to save me from what was a highly inconvenient circumstance to say the least, due to a garage door spring failure . (Work truck stuck inside my garage). Robert was obviously very skilled and efficient with his work ! They came out shortly after I called ! He put in a temporary clamp that buys me time till they can order the springs I need . Very reasonable charge for a emergency service call !! Highly Recommend ! Consistently Great !

Review from Ami S.

We needed to replace both of the torsion springs. My husband said he'd do it, so we were just looking to buy the springs. I called Overhead to ask questions about sizing, and see if they had stock. Dave on the phone was very patient and helpful. They had the springs, and we opted for them to do the job as well. They quoted me and sent a guy named Russel out the next day. Russel was in and out in less than 30 minutes. He also looked over the rest of the garage door system and let us know what might be the next thing to wear out. Garage door is actually more quiet now. Our experience with Overhead Door Company of CO was exactly what you want it to be. They are straight, knowledgeable, and experienced. Nice guys is a plus!

Review from Bruce D.

Perfectly. Repair was successful and maintenance considerably quieted the sound of the doors going up or down. Services Rendered: Small repair and needed maintenance to two overhead garage doors.

Review from Vince R.

good, no problems Services Rendered: install new opener repair rails

Review from Rachel W.

Review from Rachel W.

Review from Don G.

Review from Ronald V.

They came out when they said they were going to. Services Rendered: They installed a door opener.

Review from Linda B.

Review from Jennifer R.

I called on a Thursday and was able to get an early appointment on Friday. James arrived on time and was very courteous and professional. He installed the keyless entry box right where I wanted it and explained how to use it. He also programmed two openers and serviced the door. I told him the door had been "sticking" often during opening. He adjusted the track and it has not stuck again. (Thank you!) I would definitely call the Overhead Door Company again if I had a problem, and I would highly recommend them to others. Services Rendered: Installed a keyless entry box outside the garage, provided/programmed two garage door openers for my cars, serviced the garage door.

Review from John W.