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My daughter is a student at App State. She heard a very loud noise when applying the brakes and called me in a panic about where to go. I went with Locals Garage West after reading the online reviews. Although they were very busy, Nathan said he would find a way to look at it in between appointments. I was concerned about her driving a car that potentially had brake issues, especially in the ice and snow. After looking at the car he called to tell me he found nothing wrong with the brakes. The noise was due to rusty rotors that would resolve itself after driving a bit. I was prepared for a major expense with pads, rotors etc. so what a nice surprise to find I didn't have to pay anything, not even a diagnosis fee. Nathan was so polite and honest, which is extremely rare these days. They earned every one of their 5 star reviews. Best of all, my daughter has a go-to place for any future car issues, so next time she can call him in a panic instead of me.
They just got a new forever customer! I am a new university student in Boone. Suddenly got a flat tire and Triple A told me it would take them 5 hours to get to me! Luckily, this place was right next door to where I was stranded. Nathan and Ronnie were so kind and helped me out even though they had a busy schedule. They made sure to give me multiple options. Not only that, they are so kind. As a woman in a new area I was very anxious not knowing where I was. They let me hang out in the office while Ronnie was fixing my tire and it was definently appreciated. If you are a college student looking for a place to help with repairs, these are your guys! Thank you for everything!
My daughters car would not start and I live 2 hours away, found this place on Google they had great reviews and Nathan was super helpful and gave me a number to a trusted tow company that was able to help her out. When i need anything else done these guys will get my business.
Been twice now with my aging car and so far no complaints. Always got the feeling they were helping me out.
This place is the best ever everyone is the most kindest and they know all about cars and honest and I highly recommend these guys they are the best ever very respectful and nice !!
I'm an out of state student at App and was recommended this garage by a friend and I will definitely be taking my car back for any repairs in the future. They were knowledgeable, friendly, and trustworthy!
These guys are best in town. They are honest and straightforward, provide unbeatable customer service, and are very experienced. I won't take my car anywhere else and I'd leave 10 stars if I could.
The BEST! Excellent service. These boys are HONEST, CONSIDERATE, and SKILLED mechanics. They do the extras with a smile that speak to respecting the customer. HIGHLY recommend Locals Garage West.
