Reviews for Door Systems, Inc.

Review from Nicholas F

**************** wad exceptional and the field staff was clean, quick and got the project done. I would recommend Door Systems to anyone needing a door or door service.

Review from John D.

Called Door Systems Worcester (formerly ****** Overhead Door) on 4/26/22 to repair a damaged garage door originally installed by the company. I was informed that since a panel of the door had to be replaced, a salesperson would have to look at the door and provide an estimate. The salesperson was 30 minutes late for the appointment on 4/28/22, looked at the door and immediately informed me they could not repair the door since they were not an authorized distributor for the manufacturer (******) and could not get parts.From Door Systems Worcester website: We also supply other major garage door brands as ***********************, Clopay Door, Amarr and ****** Overhead Doors. No matter the garage door brand you have, we can give you an after-sale service to replace a damage section or any part of hardware.Door Systems Worcester is not listed as an authorized distributor on the ****** Company website. They did not ask which brand of door I had (or check their own records from the original installation) and did not inform me they could not repair certain brands. It made no sense for them to make a sales appointment for this repair. Potential customers need to be aware of this business practice. At best, it is an extraordinary level of administrative ineptitude. At worst, it is an attempt to convert what should be a routine repair into a new door sale.

Review from Garaga I

Middlesex Door Systems is specialized ingarage doorsales,installationandrepairsin Burlington and the surrounding area. With over 25 years of experience, this family-run business carries the top-of-the-line brands built to last at competitive prices. Devoted, we proudly certified this team as one of ourGaragaauthorized dealers. Another way they stand out from the competition is by offering outstanding customer service!

Review from Walter T.

superb...the company was super responsive and Gregg the technician came out ASAP and diagnosed the problem, ordered the new Board and got the garage back up and running! I would give these folks my highest rating...competent and super responsive! Services Rendered: my garage got hit by lightning and it fried the board in the system...so, i needed a new unit

Review from Ralph S.

The technician did a great job installing the new motor unit and balancing the door. He was professional and courteous. He also took the time to show me what he did. Services Rendered: Replace garage door opener

Review from David S.

Able to fit me into schedule on a stormy day on short notice. Services Rendered: Replaced gear in garage door opener

Review from CHUNYU H.

Bruce, the sales consultant, came the next day I called and gave me quotes with a few different options the same day. He was also responsive with questions I had. I decided to go with Door system out of 3 bids based on the competitive price, confidence on the finished clearance I will have, and recommendation from a local contractor friend who is in business for more than 50 years and one competitor. Once the deposit was placed, I was contacted the same day for my availability for the door installation. They informed me the installer's name and a two hour time frame a day before installation day John, the installer, arrived on time and started the installation promptly. During the installation, he had concern about a rusted angle iron on the floor and He went above and beyond to help us remove the rusted angle iron which the door seal will have rest on. The finished door is great, we love it! Services Rendered: Replace Two car Garage Door,Frame,Motor

Review from Lawrence N.

It went very well. Installer came when he said. He successfully installed the openers and provided the direction needed to operate them. Services Rendered: Had to replace my two garage door openers

Review from Zachary D.

It was probably the single worst experience I have ever had with a home purchase of this size. The door was over $4,700 and the way in which I feel I was treated as a customer and how it was handled by door systems was terrible at every turn. Door was custom made up in Canada so the lead time was 6 weeks. No issue. Door shows up and it's the wrong site. Needs to be reordered. Mistakes happen. Second install attempt the installers are rude and careless. So rude to me it almost got to the point where I asked them leave. But at this point I just wanted my garage door. After this guy is done being jerk it turns our they don't have the right hardware and need to run to the store. When they leave some of my doors hardware falls off their truck into the street. They had no idea, luckily my neighbors find the brackets and bring them back. After 3-4 hours they realize they also have the wrong weather stripping and can't finish the job. Few days later they come back to finish and they can't, again, because of the wrong weather stripping. While there though they asked to borrow my chop saw because the last guys did such a bad job. I finally have to reach out and complain, my sales guy is the only person to get back to me (even though I requested to speak to a supervisor) and apologizes for all of the issues, I asked for some kind of compensation since I have now missed 3 days of work waiting for the install. He says he can't do anything. I write an email detailing my experience to Garaga Corp, next day I am issues a whopping $250 credit on my $4,700 door. 5% off. WOW. Door is now finally installed but the new weather stripping is not as large as the old weather stripping and now I need to paint around the garage. Not a big deal at all but it would have been nice to have been told that at the beginning of the process. I cannot stress enough to anyone looking to get a garage door, STAY AWAY from Door Systems. Plenty of other guys that can sell you Garaga brand door and I am sure do a fine job the first time and treat you like you should be treated. Services Rendered: Garage Door Replacement

Review from Zachary D.

Went about as bad as it could have. Everything that could have gone wrong did. Door got installed in the end and it looks good but I would just steer clear of using these guys. Services Rendered: Garage Door Replacement

Review from PHIL P.

Very well. Services Rendered: Installed new garage door opener and fixed the other garage door opener.

Review from Peggy R.

The technician called before to tell me when he would be here, was prompt and provided excellent service. The bill will be mailed to me so I do not yet know the cost. Services Rendered: I needed the remote opener fixed and the mechanisms that cause the door to go up and down oiled and serviced to work smoothly.

Review from Joshua G.