Review from Todd B.
Published:over 9 years ago
They arrived, looked at it, apparently took some measurements as well but left stating that they needed parts and couldn't fix it at that time. However, they did charge for their time ($90). I felt mislead because now they wanted to return with parts and charge for another visit when I was led to believe 1 visit was all that was necessary. When I called, they explained that this sometimes happens and that I didn't explain the problem properly. They did not explain that a snapped cable typically involves other parts (as the competitor contractor was easily able to do over the phone without seeing it). They did not offer to apply the visit charge to the overall job cost. I've already called a competitor who is able to view the job for a lesser fee but will apply that fee to the job cost if selected. So essentially, only if they're not selected, will they charge that fee.
Services Rendered: The provider was supposed to repair/replace a snapped cable. They do not provide free estimates but said the job would cost $150 because they'd repair it when they visit because they have the parts they need on the truck.