Reviews for Sears Garage Door Installation and Repair
Rating
63Yelp: 3.5 ⭐Is this your business? Claim Here
Address
Contact
Featured Reviews
Review from Douglas M.
Published:over 4 years ago
Yelp5the service tech ANGEL arrived on time was pleasant and competent he performed the service and fixed all our problems he was great and deserves 5 stars it is difficult to get through to sears so call the garage door repair service directly Doug Magner
Review from Laura L.
Published:about 5 years ago
Yelp1This was the worst experience thanks to an inept phone jockey by the name of Dan.I just paid full price to have my garage door emergency button reset in october. Here it is 2 months later and it is not working again.The jerk named Dan said if I want it repaired again I have to pay to have them come back.I never even use the garage door just getting ready for winter.It must not have been repaired right to start out with but everyone should know that your repair carries no guarantees.Not even for two months.And god forbid you want to speak to someone other than Dan good luck.It is like a horror movie,every time you call back to see if you can get someone reasonable,he answers the phone and the nightmare begins again.
Review from Clifford H.
Published:almost 6 years ago
Yelp2The service provided was fine, but the charges are confusing. Was told in advance Service Call would be $149 but was charged $161.86. There were no parts needed. The service provider told me the additional amount was tax. But tax for what? There were no materials provided. The invoice given to me had zero for tax and $161.86 for Labor
Review from Christopher K.
Published:about 6 years ago
Yelp1After 21 years of service, the motor for my garage door gave out. I went to Sears in 2015 and they installed a replacement. It worked fine until last week, when the wire that connects to the chain snapped at the connection point. When the serviceman, Tomas, came to replace it, he said that the wire and chain had been installed incorrectly in 2015. Here is a direct quote from the service report: "Replaced chain on garage door. Trolley was traveling too far, plastic piece from chain was wrapping around front pulley. Caused it to come apart and snap." $203.38 later, when I brought this to the attention of Sears and asked for some sign that they would atone for the mistake made in 2015, I was told that the warranty had expired and that there was nothing they could do. I pointed out that the technician had told me and them in his report that the motor had not been installed properly and they would not budge. Perhaps I might have gotten another 20 years out of this new motor without incident had they installed it correctly in the first place. But the warranty is enough guidance for Sears. Would you want to continue doing business with a company like this? Not me.
Review from Li L.
Published:almost 7 years ago
Yelp1If you want to get ripped off, go with this place. If you want to have the worst custom service, go with this place. They sold parts with more than 200% makeup! When I tried to talk with them about the ridiculous price/ charge, I was told to wait for a call back. Nothing happened in 1 hour. So I called back and was kept on hold. After 10min on hold, I tried to use another phone to call them and the representative talked with me right away. Aha, I know they are playing a trick on me! I was extremely disappointed. The place is not the same as a few years ago. We had a great experience with this place in 2014. Sorry, but not anymore!
Review from Thomas N.
Published:about 7 years ago
Yelp5The repairman called me and actually showed 2 hrs early! I had requested a full installation service, but because I had installed the motor and track myself they only charged me a service call fee, less than half of what I expected. The whole service lasted less than 30 minutes and got my door working properly. Very cool indeed!
Review from Paula L.
Published:over 7 years ago
Yelp4My old garage door would not open and I needed to get this fixed right away. I called a several garage door companies and none could come out that week. Sears garage door services sent someone out the next day. Tomas was my service provider and he was very helpful in helping me select the garage door that was best for me. He also followed up promptly when the door I ordered was not in stock and by the time I got back to him, Sears door services had resolved the issue and got me an slightly upgraded door for no additional charge! Tomas and his assistant installed the door, re-programmed my remotes and codes and then cleaned up and wiped down the nee door before they left. They were so professional and helpful. My only minor issue was that initially, Sears door service tried to schedule to door install a few weeks out (even thought the door was available). When I complained about this, a very helpful and friendly customer service representative (Brittney I believe) was able to get the install done at the end of that week. I am not sure what all that was about, but I was pleased that the install could be moved up. Overall I had a very favorable experience and now have a new functioning and good looking garage door. Therefore, I would recommend Sears Garage door services.
Review from Bob K.
Published:over 7 years ago
Yelp5Tomas was very prompt, knowledgeable and gave me all the options with sound advice. We discussed the best way to tackle a somewhat unique problem with large doors but low headroom. Looking forward to the final install. I had a tight timeline and he called his office right away and made the arrangements to meet my deadline for installation.
Review from Robert H.
Published:about 8 years ago
Yelp3Fast but unreasonably costly, 150% markup, beware! Having an emergency, we requested a service call. The garage door opener was sold to us for $500 vs the local Sears store cost of $200. This is a markup of 150%!!!. The technician performed a high quality job, the new garage door opener has many optional features. We are ok with the labor and other parts charged, but the markup on the opener itself is unacceptable. If we had known this, we'd have just walked to the store, bought the same 1HP garage opened and called someone else for the install.
Review from Tony K.
Published:about 8 years ago
Yelp5Corey was on the job quickly and knew just what to do. Door was fixed quickly and works better than ever.