Review from William G.
Published:about 11 years ago
We recently moved into a 25 year old home in Brunswick Georgia that had two garage door electric lifts that were made and installed in 1999 and 2001. Both door lifts were still functional but did not have the seeing-eye safety-reversing feature installed. Both units also needed alignment, lubrication and a few replacement parts. We called Bellisle Garage Door and Kevin Bellisle returned our call within an hour and set up an appointment for the service call. Kevin came to our home right on time and determined what would be needed to make the system work. He also provided us with a very reasonable quote of $155.00 for the entire job. Dealing with the head of the firm providing service work is always your best bet and that?s just what we experienced as Kevin Bellisle is the owner and the sole employee. Kevin?s years of experience and knowledge of the products involved was very apparent. Once he had obtained the needed parts he called us again to set up a time to do the job. He arrived on time. Kevin made the needed adjustments, lubricated the entire system and installed both reversing systems. When Kevin departed everything was as it should be. However, on the following day, the older door failed to reverse. We called Kevin and he came back again (on-time as usual) with some replacement parts he had at his shop. Unfortunately, no matter what he tried, the reversing system would not function correctly. He called the Manufacturer and they said that the main lift assembly would need to be replaced (for $350), as replacement parts to repair the older units were no longer available. We considered the replacement option but declined this option as the older unit and all other features were still functioning. I felt we could get along without the seeing?eye reverse feature. We thanked Kevin for his good efforts and parted as satisfied. After several days, however, Kevin unexpectedly called us to say that he had located a used unit that he had repaired several years ago that was in storage at his shop. He wanted to come to our house to swap it out with our older unit. He did just that and now everything works, as it should. He did the swap and provided the additional service call at no cost to us honoring his original quote. That was impressive. He really went above and beyond. I will need a set of replacement doors in the near future as the wood is not holding up and I would not consider doing business with any other firm but Bellisle. Kevin is first rate in my book. He takes pride in what he does, is a man of his word, and is indeed a class act. He has my highest recommendation.
Services Rendered: Quoted at $155.00 to adjust, lubricate and install seeing eye safety reversing systems on two garage doors.