Anonymous Review
Published:about 1 year ago
I asked that my door be installed using my existing door opener. The installers made it clear that they *really* wanted to sell me a new $600 opener, but did install with my old one as asked - but turned up the down pressure so that when closed it was severely bending the rail on the opener to the point it would likely break with repeated use. I complained and the installers came back and loosened it so much that there was a very noticeable gap at the bottom between the door and the garage floor. After calling the door manufacturer and the opener manufacturer, both concurred that there should not be a problem, i called other installers to get the problem fixed. The first, recommended by the door manufacturer, refused to help, citing known, persistent problems with Overhead Door of Cape Cod installs. The second came out and quickly fixed the problems, pointing out several other problems with the install that they corrected in short order. Well worth the $120 charge, which shouldnt have been necessary.