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Russ always makes sure he gets out to you ad soon as possible and communicates. He is an expert. I highly recommend Russell door company
After dealing with a number of different handymen and companies including one sent by Home Depot, I finally got pass the jack of all trades and to the master. Russell came out the next day assessed the situation gave me a fair quote and returned two days later as promised. He was very knowledgeable and took the time to explain my choices and options. I feel he went above and beyond to fix the mess that the others made. They will definitely be my go to company for any issues I encounter in the future. I appreciate the exceptional service.
Phenominal service from the sales and estimate process right on through until installation. Kris was a great resource to help with all our questions and preparation. And the care that Jeff made in the installation as well as guiding us through all the steps of the new system for our doors was second to none!
Russell Garage Doors and their entire team never disappoint! They have always been available for me in an emergency at my self-storage location! I highly recommend Kris, Russ, and Jeff! You will not be disappointed
Wonderful company! A spring broke on our garage door and Russell was able to come out quickly and repair it. We decided to get a new door after and are so happy with it! The door is beautiful and the process was so smooth. Highly recommend!
Such a great company! The office manager, Chris, was super nice and accommodating. Russ, the owner, was very professional and efficient. They replaced the broken spring on my garage door quickly. I highly recommend this company!
Working with many contractors in my line of business I am always concerned about the quality of contractors for work done in my personal home. I can say the quality of work provided by the Russell Garage Door Company in my new garage door was beyond exceptional. From my first meeting with Kris, who gave me the estimate to the installer who was exceptional. One of the best experiances Ive had in quite sometime
Russell Garage Door Co is awesome Complete install of new door and process was smooth. Work was square, level and plumb, close to air and light tight. From Russell, Kris, Jeff and the rest of the team on down; they all work to guarantee customer satisfaction and assure quality work! Will recommend to everyone with high regards.
Russ explained job/repair beforehand. He'll tell you there's only one way to do things - that's the right way! He refers to work as my doors/work and stands behind his reputation. His skills show years of experience and passion to get job done right. I'm very pleased with the belt-driven door openers (3 - they are almost silent). I opted for 1 battery backup opener because we are prone to outages. Cables, springs, and other parts of my 20-year-old garage doors were replaced. I'm looking forward to calling Russell and wife Patricia in a few years to dress up my house with their new fancier garage doors!
We purchased a new LiftMaster door opener from this company. The LiftMaster and installation cost over $500.00. We made an appointment for 11AM-Noon. At 20 past Noon we called and asked when the were coming to install the door opener. We were advised, "He is on the way". The installer arrived some 30 minutes later. The installation was excellent. However, this door opener is MyQ enabled and the installer said he did not know how to install MyQ on my cell phone or iPad. Also, the installed had the attitude of the Grinch.
Very professional. Great service. The garage door works perfectly! Highly recommended!
Great company to work with, family owned business. I felt at ease contracting them, very fair pricing and honest. Support small businesses. Thank you Russell and Kris for all the help.
Although they did come late (past the time frame that they gave us), they were very honest in their inspection of our garage door. A competitor told us we needed new springs and some other work done, but Russell told us it was unnecessary, which saved us quite a bit of money. I'd use them again for any future garage door service needs.
Outstanding. Problem was identified immediately and fixed promptly. I was provided feedback about the health of the operation of the doors and the doors. Very pleased with overall process. Services Rendered: Maintenance on 2 garage doors and repair of one door that was not operating correctly
Never showed up. Said they were coming one day between 2:00 and 4:00 ...did not show, did not call. The next morning WE CALLED THEM to ask when they were coming to fix door..They said they would be here later in morning. I called at 11:15, left a message..did not get a call back. At noon my husband called them, they said 1:00..at 1:00 we called, and they said they had two more stops before us!! and they were not nice about it...Now trying to find someone else to fix door...waiting a week to get a door fixed is unacceptable...
Worked went extremely well. Russell had competed the original installation openers a few years ago, and I got the number from the sticker on the opener. High trust with the quality of work, and this work reinforced the expertise of Russell with all facets of garage doors. Services Rendered: Maintenance on two garage doors. Repair of one of the doors.
PERFECT, I LOVE MY GARGE DOOR. WORKS GREAT, NO ISSUES. Services Rendered: REPLACE GARAGE DOOR & OPENER.
Russell himself answered the call and he is fabulous. We moved into our ~4 years ago and the former owners gave us a handwritten list of folks they had hired and had good experiences over the 40+ years of living in this house - it was their version of Angie's List. We eat our own cooking here - so this is the second time we hired Russell Garage Door Co. with our first recommendation 3 years ago. Russell called us and told us he was ahead of schedule. Upon arrival Russell, quickly accessed the problem, removed the torsion spring, no lost time, precise calibration and carried the right sized spring on the truck, too boot! Besides being a superb technician, Russell is a good, trustworthy, honest and forthright person. For example, Russell walked me though how to do preventative maintenance on both garage doors. Second, his parting comment - "I view all my customers, as customers for life. I treat them fairly, with respect - because I believe in paying in forward". Jeez - where in the world do I get that kind of thoughtful comment. Time + Materials = Square Deal When it comes time to replace garage doors or added repairs I know who I'm calling! 1 - 800 - 489 - DOOR (3667) Russell Garage Door Co! Services Rendered: The torsion spring (the bit that makes it easy for you or your garage door opener to lift an 800+ lb door) on our garage door snap into two pieces and needed to be replaced.
They just finished installing two Pella garage doors that I bought from Lowes on sale. They removed and hauled away the old wooden doors, installed the new ones and cleaned up in only 4 hours. It was estimated to take all day. Very experienced, courteous guys. The doors work smoothly. Great job!
I asked if they could come as soon as possible because this is the doot to my daughter car. It is difficult to operate manually and with her still in school, we need it to operate effectively daily. They were able to give us a next day appointment and put us on the list for "same day" to replace any cancellations that might come up. Received a call that same day that a client had to change their appointment because of an unexpected work obligation and was asked if I would like the appointment. I took the appointment. Our repairman was there promptly, reviewed the problem and possible solutions with me. The problem was fixed, the door worked perfectly. Respectful, informative, timely and fairly priced business. I have used this company at least 3 other times over the past 18 years and they are just the BEST. Services Rendered: Discussed the choice of replacing or repairing. Replaced rear, sprocket , adjusted and lubed doors and opening rail.
Russell came to our home twice. He was courtious, professional and arrived on time. He diagnosed the problem and potential issues with our garage doors. He mapped out our options and and was gracious and did not pressure us. While we have only been homeowners for a year, Russell Garage Door Company has been by far the best customer experience to date. This title was earned because the age of our garage doors and finding the needed replacement parts required two visits and all charges were communicated in advance, itemized and fair. We lucked out because the former owners of the home had used Russell Garage Doors to replace the hinges on the garage door and they recommended them to us. We whole heartedly recommend this company to others, too. Services Rendered: Russell adjusted/reset the garage door so it would close properly - all the way. Replaced the frayed cables on the offending door and replaced the weatherstripping on the bottom of both garage doors.
