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Rude Customer Service. --Combative and uncooperative. They tout same day service and that's not the case. Customer doesn't come first in this outfit. Would not recommend this orgzn. Doug
The track on our garage door somehow got unaligned & we couldn't open the garage door. My husband called them in the morning, they arrived in the afternoon, it took the guy only 10-15 minutes to fix it. Super fast friendly service. I would recommend them.
Fast response, friendly service, quality repair... thanks again Services Rendered: Broken garage door spring
They've been out to help us several times over the years....when we first moved in and had troubles with our door, they came and replaced the motherboard on the opener under warranty. Later, when I was having trouble with the door going down/staying down, they treated me so professionally when they realized it was the sun interfering with the 'eye' (instead of making me feel dumb for not realizing it myself) and offered to move the eye to the other side (we haven't had issues since!). Recently, when the springs sprung on the door, they came the very next morning and replaced the springs and had us on our way within hours...at a super reasonable cost! We've had super great service from them every time.
I called these people and talked to Patti and told her the overhead doors didn't open when I punched in the code. She asked me several questions and had me check a couple things while she stayed on the line. Turns out all I needed was a new 9-volt battery in the key pad. I may have felt stupid for a couple minutes but after that I felt fantastic because Patti, by means of patience and simple good will... saved me a bunch of money and further frustration with our overhead doors. I will never call any other business than this one for overhead door issues. Wow, an honest company and one with a lovely lady handling the office. Services Rendered: I needed to get my keypad working on my overhead door
It went great. They finished it in less than an hour. Services Rendered: I had them put a longer string on the door so when the power went off I could still reach the string to manually open the door.
Great. No Problem. Services Rendered: Repair non-functioning garage door opener
Great, they were very helpful and friendly. They got me taken care of quickly and for less than they estimated. I had used them many years ago on my previous home and I'm glad I chose them again. If I have any problems in the future I would definitely use them again. Services Rendered: Garage door leveled and hinges moved.
Very well. Opener still ancient but works. Services Rendered: Repair springs on ancient garage door opener
I would never do business with Champaign-Danville Overhead Doors. I called them, spoke with the owner Lynn to ask her a simple question and she hung up on me. I called back and she yelled at me. This is not a way to treat a potential customer or to anyone for that matter.
We called in the morning, and they were able to come the very next day. They followed my directions to call when they were on their way, and came within the window that their scheduler had given me. They were very professional while they were here. Services Rendered: The spring on the garage door broke, and needed replacing.
We're more than happy with the service we received from these guys! I sent an e-mail Thursday evening explaining our issue. We got a call Friday afternoon from Tim and he was at our house within 30 minutes later. The inspection/estimate was free and he advised us on how to fix the issue on our own at a more affordable price which we greatly appreciate as first time home owners - we're learning and saving money at the same time. Thank you Tim!
Usually I'm a diy kind of person but had a structural problem that involved taking down the garage door coil. So I emailed & they responded within minutes. They were able to get a technician out the next business day to fix it. The technician was prompt, friendly, & fixed it so fast. Good customer service, prompt, fast, courteous, & they did the job without dallying. What more do you want?
Wife dented the door and demolished the attaching arm. they got it up and running quickly.
I destroyed a drive belt on a very old model garage door. Over the phone Mr Rew took my description (no # available) and mailed me the proper replacement with a bill for about $6. Next time I called them, their service guys replaced a broken spring within 1 day of the call for a very reasonable price. As good as it gets!
