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So my girlfriend had to put her cat that she has had for almost 12 years down today, was not paying attention and backed into the garage door. She called the number on the wall over the garage door opener because we believed they would be the obvious choice since their sticker was on the wall. Garage guru's sent out a young man who looked at the damage and made the assessment in less than a minute that he couldn't fix it and recommended their new product that would only cost $2900. Told the guy it wasn't a good time for this and just needed to close the garage door for now. That cost me $200 to have done but if I bought the new door they would deduct that $200 from the price of the new door! Seriously? I told you what was going on and you saw the garage door was stuck in an open position so you manufacture this ridiculous price of $200 to pull the door down for us? Needless to say I let him pull the door down and after 7 mins it was down and locked but I feel that you basically made that price up off the top of your head and then you continued to go on about the new door even after I told you I needed to get back in the house to comfort my girlfriend. Even if we do get a new door would never call these guys! At $200 an hour I'm in the wrong line of work! The owner then responds to my review after two months to justify the price and his overhead cost. Just so everyone knows I got the door fixed with the help of a neighbor and it works just fine with a slight scuff. Didn't need an entire new door for almost 3 grand like the "expert" advised me. The cost to fix it was a beer and some time! Thanks no thanks Garage Guru! Still an overpriced ripoff!!
Very happy with the service. I used Garage Door Guru in 2020 to replace the garage door opener that was fried during a power surge. They did a great job at a fair price. I used them again today when the garage door wouldn't close. Carlos fixed the problem in 2 minutes and explained that the door sounded terrible and needed maintenance. I didn't realize there was something wrong. The fee was very reasonable. My garage door opens and closes properly and sounds a lot better. I'm sure my neighbors will appreciate this. Highly recommend.
Prompt, friendly, and reasonably priced. Carlos diagnosed my problem, fixed it, and was on his way. I am very happy with their service.
This is my second time utilizing the services of Garage Door Guru, on two separate garage doors. Both times the technicians, were friendly, knew exactly what they needed to do, and fixed the doors. I highly recommend them! Thank you, Matt, for great customer service and fixing my door.
It was like something out of a movie! We had 30 minutes before needing to leave to go to the airport. We were doing some last minute loading and the garage door got stuck and would not close. We had such a limited window and needed help quickly!! I had Garage Door Gurus number from a friend and they came highly recommended. Within minutes Paul arrived and before you knew it the problem was solved. We cannot thank you enough Paul for your kind and fast help- you saved the day!!
Prompt, professional, great service. From the initial contact with Matt and getting someone out the next day to replace the door then with Denny on install day. Guy even stopped by to inspect the job right after. Pleasure doing business!
Called in on Sunday and they sent someone out Monday afternoon. My garage door motor hasn't been working, so I have been opening and closing it manually but few days ago, the cable fell off the pulley when shutting it. Guy came over, told me prices for new door and motor, I told him I needed to save up for that but just want the door fixed now, he immediately stopped his selling and started fixing. These people are professionals. No sales pitches, no ripping you off, very quick and efficient, explained all options very clearly, and he even got my motor to work so now I can use the button!! Great company!
It was a pleasure dealing with this company! They were prompt in response time, knowledgeable, willing to explain what the problem was and how to fix it, really appreciated the free estimate and the good price that was quoted.
EXCELLENT customer service. Thanks to the person I spoke with on the phone (possibly the manager or owner), as well as Matt the technician. I had an 'urgent' job that they managed to work into the schedule last minute. I can't tell you how much I appreciate being able to secure my garage door tonight! Thanks Garage Door Guru!!
I just got of the phone with **** the owner of this company. I have never been so insulted by a business let along the owner of the company in my life. **** repeatedly interrupted my conversation and was out right rude and disrespecting to me. He was called a few days a go about a repair that need to be done on the garage door that his company installed. He called me this morning and was totally unprepared and out of line with is behavior and the way he spoke to me the customer, to schedule that **********************. It's tuff these days when looking for a respectable installer (the owner) who forgets who the customer is. What a shame. I only gave 1 star because you have to choose something but **** deserves ZERO stars.
Mitch from Garage Door Guru was very responsive. He came out the same day to provide an estimate on our old garage door which had cracked in multiple locations and was bowing. within 2 days, we had the old door quickly and efficiently replaced with our new door. The service was great and we paid a fair price. I would hire them again. Services Rendered: Replaced old, failing Garage Door
Back in January 2019 we had our old garage doors removed and two new custom doors ordered and installed. Garage Guru's have a wonderful program that will insert images of the doors you are thinking of into an image of your existing garage. Very, very helpful in making a good selection. Thank you Melinda for the help and Fred for the installation (on a cold and wet January day). There site in Fort Mill, SC has many examples that you can look at to get a better feel for construction, value and look. Everyone was helpful and eager to please. It's no wonder why they have won so many Angie's List Awards over the years. In May of this year I called to see if someone could come to look at one door guide rail that seemed to bow a bit when the door was opened. Mitch came down the next day and lubricated everything and agreed that a minor adjustment to the rail location was a good idea. It was done in 3 minutes and all for no charge. My wife and I are very pleased. Services Rendered: Remove 2x old garage doors and install 2x new ones.
Our garage door recently broke down and we called all around Charlotte trying to get someone to look at it. Robert from Garage Door Doctors came out the same day with the best quoted price. Highly recommend! Services Rendered: Garage door fix
Could not have been better! Repaired our garage door quickly and even changed the batteries in our openers no charge. I highly recommend Garage Door Guru! Services Rendered: Repaired our garage door opening and closing.
A PERFECT INSTALLATION!! The technician/installation team of Bryant and Leo did a superb job installing our new garage doors!! Bryant and Leo arrived on time as scheduled and the installation went smoothly from start to finish. They provided easy to understand instruction on how to operate the new garage door controls and they are true professionals. I am very pleased with the new motors by LiftMaster - they are fast and efficient and so quiet when opening and closing the garage doors. We made the right choice selecting Garage Door Guru and we highly recommend this company to anyone wanting expert garage door installation and/or repair. Services Rendered: Installation of new garage doors
Everything was great. Reasonable Price. Services Rendered: They did new springs.
Excellent. Everyone who we interacted with was very professional. Services Rendered: Needed our garage door replaced.
Everything went great. Our door is so quiet now! We ended up getting a new opener since the existing one was 13 years old. Services Rendered: Sensors inconsistent door wouldnt open. Also have door serviced
AWESOME! Returned my call almost immediately. Arrived on time and performed the work quickly. My technician was friendly and professional. Services Rendered: Garage door spring replacement
Paul showed up on time after being called only the night before. Did a service on the door and no sales pressure just a nice honest person doing honest work. Door works fine and operates smoother than new! Services Rendered: Garage door roller came off track.
