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Just had James Gates service my garage door. I must say that he knows garage doors. My garage door has never been this quiet. He is very reasonable with his service charges.
Called after 5:00 PM and got a return call a short time later. James was able to come out that evening and replaced our springs. He was extremely cordial and competent, and had our broken springs replaced quickly and efficiently, and with ones even better than what we had. We are very impressed with his work and highly recommend him.
I had a torsion spring fail so I called Gates because I wanted to use a local contractor. James was a pleasure to deal with. He took his time, explained exactly what he found, with the recommended solution. The price was discussed up-front so there were no surprizes. He went the extra mile to tune-up the track and adjust the throw on the door opener to optimize the minimum required travel distance to achieve the required clearance. I place a premium on good customer service. I was not disappointed. Overall I'm very happy with his work.
I called three weeks ago an they sent someone out within a few hours to measure for a new garage door. I was told that they would email a quote. I never received a quote, so I've called and left messages three or four times over the past week and haven't received a call back.
I had a very good experience with Gates Garage Door Service. Krista was most gracious in setting my prompt appointment. Technician, Doug showed me the issues and thoroughly explained the repairs that were needed. And the price was very reasonable. Thank-you Krista and Doug! This company rocks!
Gates garage door is always on time, efficient and has the best prices in town! I've been using him for years and I highly recommend.
Gates garage door service is the best service in Butte County. I've been using him for years. His prices are extreamly fair and his quality of work is top notch. I highly recommend..
Super quick response time, repaired our garage door the same day. Friendly, professional service. Very satisfied with our experience!!! Thank you Gates Garage Door Service!!!!
I have been very satisfied with Gates door service. James installed a Olide automatic home door opener in my home from the garage to house . I would recommend his service and the door opener for people who have trouble opening and closing the door.
Krista was very responsive and followed up with me regarding my appointment. Doug was very professional, explained what all our options were for a fix and gave his personal suggestions based on our financial situation. Customer Service for this company is a stellar!!! Would recommend to anyone looking to have their garage door repaired.
They came out the same day we called them and did a GREAT job fixing our garage door. Excellent communication regarding when to expect them after finishing an out-of-town job. After replacing the parts needed, Doug thoroughly inspected the door and fixed other things that didn't seem exactly right. Very professional and excellent service. Price was reasonable. Definitely recommend and will call them again when needed.
Came out within hours of contacting them and did a great job replacing our broken door spring.
Such a wonderful experience! Not only was James able to come quickly on a Monday morning but he fixed our garage door and explained the issues at hand. He was personable, polite and very reasonably priced. I would strongly recommend Gates Garage Door Services to anyone looking for new garage doors or with an unexpected problem like we had.
The first repair guy said the door was shot and I needed to replace it. James Gates took the time to diagnose a lousy original install and was able to correct the misaligned track and axle in about 2 hours. Saved me $1800 Five stars, I'd give him 6 stars if they had them.
James Gates installed two garage door motors in my garage--I have two separate doors. He did a great job. He arrived on time, was professional, efficient, and worked around some issues that arose--issues that were not of his doing--and overall did an excellent installation for me. I am very happy with the results and will certainly recommend Gates to anyone looking for these services.
Gates got right to it and replaced my damaged drive belt and pulley. They were very fast, and actually helped secure my loose insulation on the door. Cheerful, helpful and genuinely nice.
I recommend this husband and wife team. Excellent communication including when James is running late. His attention to detail and doing a perfect job and service is worth mentioning. Anyone needing a garage door service or changeout would receive an honest and fair bid. The other bids for similar product and service was overpriced.
This is a long review, but I felt I need to be thorough with my experience. Keep in mind, I think, but not sure, James was installing a door in Paradise and I live in Orland, so about a 40-45 minute drive on a good day... here goes a long post, potatoes will be offered at the end... My door is a standard two door, insulated R-13 door with a high lift setup and a LiftMaster opener, one of the best openers out there in my humble opinion. It was installed approximately 10 years ago, give or take a few. This problem occurred once before several years ago, but only one cable jumped off the drum that time. My issue as of 7/18/2020. My garage door tossed both cables off their drums on a Saturday afternoon, yes, I said both cables. My door was half open or closed depending on your philosophical point of view. Security was an issue and I wanted help as soon as possible; hard to sleep at night knowing your home is not locked up. I Googled "Garage Door Repair" and yelp was happy to make suggestions. I picked one contractor (not James Gates BTW) and called them. They showed 8am-5pm 7 day a week open status, so I expected a call or contact shortly. I never heard from them. This other contractor had some great reviews and was toted as a family owned and ran business, so I waited and wanted to support this business, being a small business owner myself, I figure what goes around comes and around. As of Monday morning at 9:00 am (about 66+/- hours after first reaching out) I still had not heard back from this other contractor. Also, for context, I do not block or otherwise spoof my phone number. Over that time, I did attempt to call them two additional times with extra information and just in hopes I might catch someone available. O well.... I then went back to the same Yelp search page, never closed it, and found James at "Gates Garage Door Service" and I am glad I did. I reached out through the Yelp with their "get a quote tab" and answered a few short questions and submitted the request. Within no time, doubt it was more than 4 minutes, I had an email response and I quickly called back and spoke with James's wife. She informed me he was working on a job installing a new door and would not be available till later that day, maybe around 4-4:30 if things went well... which, unless you are new to life, rarely seem too; take the year 2020 for example... COVID-19, you can take a looooong walk off a very short pier. So we were getting close to the approximate time and I was contacted and told it would be between 6-7 pm. I had no issues with that and was glad to wait so I could lock up my home for that evening, sleep was getting thin and I owed too much to my "sleep debt bank". James showed up and man, he was tired. I have been there. Working all day in a hot environment (think the high was 104 degrees that day) takes it out of you. But instead of tapping out and calling it a day, James was there, tired, but with a smile and great attitude. As he worked we talked and I enjoyed the conversation, James is a good guy with integrity and know how. After fighting my stubborn door and getting both cables back on track, he told me some install fails concerning my door; one, the cables where too long (or the drums are too small) which caused them to wind around the drums too much creating the opportunity of the cables jumping off the drum. Two, the torsion bar was not straight. The middle mounting bracket was pulling the bar towards the front of my house and causing the door to slightly bounce or wobble as the bar went around, rolling or unrolling the cables, in order to lower or raise the door. This made total sense and I instantly knew what he meant, but was unaware why it did this for over a decade. Hell, I didn't even know it was a sign of trouble, just thought that was the way it is. James then took the time, a lot of it, to fix this problem. I told him to not worry about it and we could work it out at a later date since the door was back to normal from my point of view, but he insisted on making it right or he would "just be out here fixing it it later". That is integrity and taking pride in your work. So fast forward to 9:15 pm; the door operates with fluid efficiency and a level of quiet I have never heard, or should say, cannot hear now. Bottom line. This is the business you want for your garage door needs, whether its an install, maintenance or repair. Thank you James, you the man! Trav.
