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I have had nothing but good experiences with The Door Company. Kyle in the office was so helpful and understanding of my situation. The guys who fixed it were quick, and so good! They did an excellent job!! I highly recommend this company and the price was affordable too!
These people are just remarkably great. Once again, problem with my garage door or this time, my electric gate. They not only showed up on time but offered to come earlier. Fast, professional service, reasonably priced. I am a single old woman and pretty much need to go along with whatever repair people tell me needs to happen. The Door Company never over sells or over charges. I cannot say enough great things about this company. This is the way service should be, but no other company I know of is this consistently fast, efficient and reasonably priced.
He came out and resolved the situation and left me a happy customer. Thanks.
The Door Company came out and resolved my gate issues fast. Great customer service, Best company in the north state!
AWFUL EXPERIENCE! Here is a list of excuses provided for why I NEVER got a garage door that was ordered 5 months ago that was supposed to be installed in four weeks. Lost paperwork Didn't have time to scan paperwork I wasn't given your paperwork to place the order She doesn't work here anymore We are behind checking the truck due to Thanksgiving holiday I'm quarantined due to COVID Working from home (this used multiple times with 2 separate people) No employees to check shipping container Paperwork said it shipped (3 times) Don't know if it actually made the load It's back ordered again Won't know if your door is complete until your second one is unloaded It shipped damaged It was supposed to ship Factory information changes daily No delivery for a few weeks due to material shortage Checking with factory Out sick.....trying to play catch up sorry Then after waiting 5 months they mailed me a refund check without notification of canceling my order. This is the most unprofessional and unethical company to get a door from! They have a store in Yuba City, and Chico and we attempted to work with both. Buyer beware.
Technician was at my house in thirty minutes after contacting the company, done in another thirty. So easy and seemless it was ridiculous. Also more affordable than some of the other places I contacted. Garage door back up and running better than before.
I was told that it would be $75. The bill we received was $138.00. I called to question the bill and talked to Amy. She stated that there is a travel fee as we are in Corning and they are in Chico. I then told her that sadly I would have to leave a bad review as I was quoted one price and charged another. This seemed to not bother her as she then stated they have been in business since 1985 and they were the only door company around. I will never use them again, and I highly recommend using a different company.
These guys were great! Showed up early, got the work done quickly and efficiently and left no mess when they were done. The door looks great and has very quiet operation, and they charged me exactly what they quoted me. No surprises, and I'm a happy customer. Definitely recommend their service.
The springs broke on my garage door. I left a phone message, after closing time, requesting a repair. They called back first thing the next morning and were able to schedule an appointment on the same day. I was given an arrival window of 11:00 - 1:00 and the technician was here right at 11:00. He replaced my springs and did a service on the rest of the door's parts and the automatic opener. He was done in about 30 minutes. After he left, I called their office and paid via Discover card, although I could have paid the technician with cash or check or waited for an invoice to arrive via mail. I am pleased with how easy it was to get my door fixed. It was fast and friendly and I would definitely do business with them again.
I have always been pleased with this company. I feel I had excellent service for the money and will continue to use them in the future. The 2 service men were polite, made themselves easily understood, and explained my options fully.
The highest compliment you can give a company representative is that of Trusted Advisor. To attain that status, you must advise the customer of what is best for them, even if means losing the order. That is the way I consider this company. Thank you for the honesty.
Horrible customer service from Kyle "rep" - she first told me I'd get 2 weeks notice before they came to replace my door, then called the day before and left a message, "They'll be there tomorrow" which I couldn't do. So then she gave me 'attitude' and said the next available date would b 6 weeks later/Nov. 3. Then, no confirmation call, which I didn't expect, but since then, I've called and asked for a receipt and the warranty, as the installers (normal) said i would be getting, and she STILL has not sent me anything or called to let me know what the problem is. No one answers the phone when you call, so I don't know who to complain to about her - just unprofessional and BAD.
I was pleased with their service, kind hard working men. Quick service response and found nothing that wasn't adjusted or fixed easily. I see maintenance performed by The Door Company as a fair and honest business and will continue to use them as needed.
A garage door panel needed replacing at a rental property. I had not heard of the manufacturer before, Clopay, but its website identified The Door Company as a local authorized dealer. Although I had a favorable impression of their estimator, Jim, the Yuba City office proved to be disorganized in its scheduling, and when the repair was to be done the technician carried out the project in a hurried fashion. It was only after he left that I realized an entire lag bolt had not been replaced, and, not surprisingly, soon after the door began to go off track. I discussed the issue with the Yuba City office manager and agreed to pay the original invoice but with the understanding they would redispatch a repairman in coordination with my tenant's schedule to correct the work. After The Door Company finally got the door in working order they issued another invoice for $96 under the description of "serviced, lubricated & adjusted [door]." When I called into the Yuba City office their manager insisted the original work was not defective and the amount billed was properly owed. I have refused to pay, but, even after leaving a telephone message regarding the concern with the company president, Mark Stuenkel, I am continuing to receive past-due notices. I have also noted that Clopay no longer recognizes The Door Company as an authorized dealer.
I got my car in the garage at 4:00Pm, closed the door and the door spring broke. I called the Door Company right away and after a few questions they said Jason would be at my house at 8:30Am the next day. He was right on time. He was friendly and made no messes and knew what he was doing. Soon it was fixed and the whole door system was serviced. He did what he was sent to do and he didn't try to over sell me something that I didn't need. I think you can feel safe in using this company.
I bought a new house that had the garage door installed by The Door Company. There was a wire loose in the safety sensor causing the garage door not to close. I called The Door Company and they came out right away and fixed it. I got a bill in the mail for $75 for less than 5 minutes of work. I called and asked why this wasn't covered by the warranty. I was told they only cover parts from the manufacturer's warranty not labor. Also, prior to that they didn't put the pin in the bolt that holds the garage door to the motor. The bolt fell out disconnecting the door to the motor, they are lucky it didn't kill someone or damage a vehicle. On top of that made me go pick up the pin for the bolt. I don't see the motivation to do quality work the first time.
My garage door spring broke so I called The Door Company. I've had good experience with them in the past. Wow! They offered to come out immediately or the next day. I chose the next day to avoid emergency fees; but they were at my door at 8:30 a.m. Awesome customer service on the phone with Kyle. Job was completed quickly by Rich B. He was friendly and professional. Thanks!
As my wife was leaving for work, the garage cable came off the pulley. The technician, Paul, was there within an hour and fixed it less than an hour. He was courteous, professional and very personal. It was a great experience and happy to continue future business with the Door Company. Thanks again.
