Anonymous Review
Published:about 4 years ago
I called David yesterday and explained my dilemma. He told me that he would be here at 9 am. At 8:59, he was pulling in my driveway. Can't get any better than that.. most companies give you a 2 or 4 hour window, so you are stuck sitting around wasting your precious time.
Once he arrived, he sized up my situation and made the repair. He was very cordial and explain what and why he was doing, each step of the repair.
Once the repair was made, David noticed a few minor discrepancies that could cause issues down the road, and corrected them.
Once the discrepancies were corrected, he did several operational check and made sure that both, he and I, were satisfied with the final product. Funny thing, I was satisfied, but he wasn't... so he made the necessary corrections and adjustments.
Now the scary part.. the BILL...
While I was biting my nails, he presented me the final cost, which was MUCH less than I had expected.
The whole time he was here, David was polite and professional. I will be having him back ASAP to install new openers on my doors. Additionally, I will be having him install a new overhead door once I close in my carport.
Service was excellent and the price was right!!
I would recommend GEM to anyone with garage door needs.
I will definitely be using GEM for all of my future overhead door wants and needs. David genuinely cared about my situation and his final product, a quality that is rare in today's world of business.
Thanks again GEM, I'll be using your services again real soon!!!