Review from Erika W.
Published:over 5 years ago
Eric was FANTASTIC! My husband broke our door on a Thursday at 8am when we were rushing to get out of the house. It was off the track and the cable was totally popped off and the rails on either side were bent and damaged. I thought it was a total loss. I ran home after our appointment around 9:30a and the door had just been open for that hour and a half. We live in a safe neighborhood, but still - it just was a safety issue. I looked here on Angie's List and found a bunch of companies. I happened to click on Affordable Overhead Door because I saw another review saying they'd been able to come out same-day. I called around 10am and Eric was able to come out in 15 minutes! He was prompt, professional, and kind. He explained what had happened and everything he was going to do. He spend about 45 minutes or so repairing the issues and also lubricated the door and motor parts. We did damage the door quite a bit, so this is a temporary fix, but they were so great that we will get our new door and motor from them. Our motor is ok, I'd just prefer the increased security measures on the technology rich newer models. We are repurposing our current motor somewhere else. All in all, it was fantastic service, incredibly fast and efficient, and Eric was professional and a good teacher. Very happy with the serendipity of calling them. The service call was $95. I also got a quote for the new double-walled steel insulated door and motor. It will be ~$1800 because I am buying my own motor, which is ok by them! Definitely recommend this family owned father/son team (John and Eric); they are awesome!
Services Rendered: Garage Door Emergency Repair
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