Anonymous Review
Published:over 1 year ago
Called them to come replace a broken spring. The lady who scheduled the service call was fantastic and super nice. 2 techs showed up and the one, dale, was very rude. He was complaining about how his truck was in the shop so he had no parts and had to drive all the way back to west Chester to get it. When they returned he became angry with me bc the bulb in the over head light was burned out and he "cant work in the dark. Should've just scheduled this for a different day ". I offered stand alone contractor lights and he stated those will blind him. He then became nasty bc the things in the garage were "in his way. Can't work like this" so he told me i needed to move everything out of the garage. Bikes, grill, storage bins etc. I'm giving 2 stars only bc the other tech was friendly and professional and my door is fixed. However, the way this guy made me feel uncomfortable in my own home is unacceptable. He also mentioned that my time slot of 12-5 is ridiculous bc they start at 630a so by 2pm they've already hit their hours for the day
Garage Door Handbook