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Installed garage doors in our new build. One of them has never worked- doesn't go up. They have been out 3 or 4 times without resolution. Most recently we scheduled them two additional times to come out and they simply didn't show up. Doesn't help being under warranty if I can't get them to give me a functional door. Do not recommend.
Sent in a contact-us form with a question. I get a phone call from a service tech asking if I need service. HOW ABOUT YOU ANSWER THE QUESTION I ASKED IN THE CONTACT FORM INSTEAD?
Called them to come replace a broken spring. The lady who scheduled the service call was fantastic and super nice. 2 techs showed up and the one, dale, was very rude. He was complaining about how his truck was in the shop so he had no parts and had to drive all the way back to west Chester to get it. When they returned he became angry with me bc the bulb in the over head light was burned out and he "cant work in the dark. Should've just scheduled this for a different day ". I offered stand alone contractor lights and he stated those will blind him. He then became nasty bc the things in the garage were "in his way. Can't work like this" so he told me i needed to move everything out of the garage. Bikes, grill, storage bins etc. I'm giving 2 stars only bc the other tech was friendly and professional and my door is fixed. However, the way this guy made me feel uncomfortable in my own home is unacceptable. He also mentioned that my time slot of 12-5 is ridiculous bc they start at 630a so by 2pm they've already hit their hours for the day
Josh, 'The Irishman' came to fix our garage door opener and ended up replacing it.. He explained everything from start to finish and programed our cars and new devices!! Excellent work and value!!
Company installed a door opener for me last year. In the past 9 months, I needed two adjustments. The company was quick to respond under warranty. I highly recommend Overhead Door. They stand behind their product and workmanship.
We had a double spring replacement on our garage door. Ever since the door has been making very loud screeching sounds and now doesn't always want to go down. We called for someone to come out and check their work and were told that since it's been more than 30 days since the repair they would charge $150 for the first 30min of coming out.... Absolutely shameful. We hired them to come out and fix our door only for them to make it worse.... And now they won't even come out and back their own work ... Looks like we will need to hire a different company that has dignity in their work and making sure their customers are happy with that work .. Overhead Door does NOT and has the audacity to charge $150 just for 30min of inspecting their mistake and then saying if they determine there is a problem from their work done, they will charge to fix that on top of the $150.... Shameful shameful, and very much greedy and scam like behavior.
The garage door would not close. The technician that came was Paul and he determined that a cable had broken. He made the repair and reset the error code message on the opener. Paul was very efficient and customer friendly. Services Rendered: Garage door repair
Our sales person, Mike was fantastic! He was personable, knowledgeable and didn't try to sell us something we didn't need. Just when we thought it couldn't get any better, Sam installed our door and he was absolutely fantastic! Professional, extremely knowledgeable and very friendly. We highly recommend Overhead Door!
Our sales person, Mike was fantastic! He was personable, knowledgeable and didn't try to sell us something we didn't need. Just when we thought it couldn't get any better, Sam installed our door and he was absolutely fantastic! Professional, extremely knowledgeable and very friendly. We highly recommend Overhead Door!
Called Overhead Door Co. of Greater Cincinnati about a glass surround for our shower. They sent a great guy out to measure and since the price was reasonable we placed the order. That was February 17 and twice, over the next few weeks (3/7 and 3/21), I sent emails asking when our glass would be installed. We were never given any answer to when we could expect an install and the last email wasn't answered. After waiting two months we found another place that would deliver in a week and we we canceled the Overhead door order
The service was okay, however he did not write the keypad on the contract. Services Rendered: Garage door opener.
repair was efficient and complete Services Rendered: replace broken cable and rollers
A+ overall. Services Rendered: I used Overhead Door Co of Greater Cincinnati for a garage door.
It went quite well. Remotes were coded to door and keypad was rekeyed to new code. Problems were resolved in less than 15 minutes. Services Rendered: Garage door remotes and keypad
