Reviews for Genie of Fairview Door Co
Rating
95Google: 4 ⭐BBB: A+BBB AccreditedYelp: 4.5 ⭐Angi: AIs this your business? Claim Here
Address
Hours
- Monday8 AM-5 PM
- Tuesday8 AM-5 PM
- Wednesday8 AM-5 PM
- Thursday8 AM-5 PM
- Friday8 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:about 1 year ago
Google5Excellent same day service. The tech was wonderful. Definitely recommend!
Anonymous Review
Published:over 1 year ago
Google1They will try to price gauge you on everything if they feel you are not knowledgable on the issue.
Anonymous Review
Published:over 1 year ago
Google5I had a good experience with this company. The technician (Dave) was very friendly, came out to my residence on time, and did the job thoroughly. I would recommend their services.
Anonymous Review
Published:over 1 year ago
Google5Another good experience! Due to the electric outage, we had issue closing the garage door. Two companies were called out, and recommended to install a new garage door. Chris from Genie said the door can be fixed, no need purchasing a new one! Hurray! Maya from Beachwood.
Anonymous Review
Published:over 1 year ago
Google5We have used this company for several years. First to keep our old door going up and down and latest, a new door and opener. They do great work and everyone is knowledgeable, friendly and genuinely seems happy to help.
Review from Joe R.
Published:over 1 year ago
Yelp5I rarely write reviews unless the customer service is horrible, or the sales people lie. Had to make 2 trips to Genie but was able to fix the problem myself. But, I couldn't have done it without the help of Al. Knew his stuff and I was able to fix the problem (broken sensor) without a service call. Al was very knowledgeable and a great help. Always got good service from this organization. This time it was the instore help as opposed to the service guys. Go to Genie. Thanks Al.
Anonymous Review
Published:almost 2 years ago
Google5My garage door opener was pulling away from me garage door. Did self repair it ten years ago. Was really pulling out bad, couldn't use it. Called on Thursday afternoon 20 minutes before they closed. Came out next day and repaired it, and greased the whole unit. Price was extremely fair. Thank you Genie of Fairview, job well done. Btw, second time I've used them. Last time broken springs.
Review from Christine H.
Published:over 2 years ago
Yelp4There were a few scheduling glitches but it worked out. My garage door was fixed in an hour, with a needed part delivered to my house.
Review from Dennis S.
Published:almost 4 years ago
Angi5Extremely well. They quoted me a price over the phone for the new opener and stuck to it! When the installer arrived he warned us that the repair may be more than expected and explained why. I approved it. When he got into it he determined it was not as extensive as originally thought! Both doors work very well now. It has been over 2 weeks since the work was done. Services Rendered: Replaced one garage door opener and repaired the second one
Review from Sharon W.
Published:over 4 years ago
Angi5Tech was excellent. Came the next day after we called. Explained everything. Courteous. Services Rendered: Wires had to be repositioned.
Review from Steven B.
Published:about 5 years ago
Yelp5The Genie Garage Door opener I bought and had installed from one of the large home improvement stores stopped working after a couple of years and after 5 calls to the home center and no response I contacted another garage door repair company located on the East Side and they advised me over the phone that it was not worth fixing the unit and offered to replace it with a new unit for about $600 dollars. I finally called Genie of Fairview and they were incredibly helpful. When I explained my schedule they gave me the first service call of the morning on a Monday after the weekend. The service tech showed up and he did a fantastic job; inspected the opener and the door, readjusted the sensors, reset the unit and even adjusted the springs. All it took was about 20 minutes and he got the door working better then before it stopped. Cost was about $90 with the $10 off coupon on their website. This was exactly what I expect from a service provider; on time arrival, quick and efficient use of time, excellent results and professionalism from the service tech. If you need service or any kind of equipment related to your garage door, I would recommend that you give Genie of Fairview.
Review from Tamara S.
Published:about 5 years ago
Angi5It went great. Called and they came out the next day and fixed the door Services Rendered: Stop latch replaced
Review from Tamara S.
Published:about 5 years ago
Angi5Very fast response to my call and fix Services Rendered: Fix the door stopper
Review from Barbara T.
Published:over 5 years ago
Angi5It went well. Installer was professional and work was done in a timely manner. Services Rendered: Install a garage door opener and repair a garage door.
Anonymous Review
Published:almost 6 years ago
Google5Our tech was David and we couldn't have been happier with the service. I had a garage door opener that another company told me that I needed to replace. David fixed it, programmed our remote openers and replaced the batteries in both openers. Walked me through the new keypad, and programmed the buttons in my car. Explained everything he did in detail. Very courteous and professional. Price was fair. Highly recommend this company. Oh, and they came out the same day I called.
Review from Jose V.
Published:over 6 years ago
Angi5It was great. I will use them in the future. Services Rendered: Installed a new garage door with an opener on a rental property.
Review from Andrew M.
Published:over 6 years ago
Yelp5We had doors from Genie of Fairview for 20 years. It was finally time to replace them. After a phone call, their rep was at my house within a day or two. We went over what they offered, what I wanted, came up with a great set of garage doors for a fair price. Within 3-4 weeks, the ordered doors were ready. They came out to the house at the specified time, and over the course of the morning removed the old doors and supporting tracks and seals, and installed all the new equipment. No fuss. No muss. Just solid, well-built, great looking doors. Could not be any happier. Thank you, Genie of Fairview!!
Review from Byron S.
Published:over 6 years ago
Angi5Service technician was prompt and professional. Job was done quickly and efficiently. Technician also oiled rollers and tension spring and rollers of second garage door. Services Rendered: Replace garage door tension spring
Review from Stacy Q.
Published:over 6 years ago
Yelp5I don't understand how the other/previous ratings could be so mediocre. I've used Genie of Fairview multiple times at 2 different houses over the years and never received anything less than excellent service at a reasonable price. Everyone I've encountered - from booking appointments to actual service calls - has been great to work with - ie extremely competent + courteous. They are highly recommended in my book.
Review from Ken Z.
Published:over 6 years ago
Yelp5In my 60 years as an adult, this is the best company I've dealt with. Chris the salesman, the office people, and Mark the installer all were great. NO additional charges for supplies or lubricants. Left everything neat and clean, measured and everything fit, Didn't have to do anything after they left.
Review from Robert M.
Published:almost 7 years ago
Angi5The repairman was prompt and courteous and inspected and tuned up the door, even though that wasn’t the main reason we called. The price is not low — there is a set price for service calls — but the work was well done. He explained the work well, and answered our questions patiently and clearly. Services Rendered: Fixed garage door remote opener and did general maintenance
Review from Lois W.
Published:about 7 years ago
Angi5Very well: technician identified problem with infrared wiring & corrected it & adjusted the chain on the opener. He also was proactive & did an over-all check of garage door parts - oiled & tighted as needed & adjusted garage door springs. He explained everything he did & gave us some helpful information. Services Rendered: Problem with garage door opener.
Review from Arthur B.
Published:over 7 years ago
Angi5Professional and courteous. Performed agreed upon services and performed the Lift Master garage door opener installation well. Services Rendered: Garage door opener install
Review from B.C. K.
Published:over 7 years ago
Yelp5Had an issue with my no longer manufactured model Genie garage door opener today. I did some research online, and figured out it was my open limit switch wires that got severed. After calling several businesses in the area, and fighting off a slew of people who tried to sell me a completely new garage door opener, some that didn't answer the phone even though it was normal business hours, and several more that needed me to make an appointment to run "diagnostics" but don't carry parts and would have to order them and come back to install them, I finally found Genie Of Fairview. I called GOF and talked to Dave Scott who was beyond helpful on the phone. I explained my situation and he told me that they do carry what I needed, it was in stock, it was a simple DIY fix, and the part was like $14. He also had it ready when I went to pick it up. I can't say enough great things about Genie Of Fairview. I'll never call any other place if I have any issues with my garage door opener in the future. Thanks GOF. Top notch!
Anonymous Review
Published:almost 10 years ago
Google5Genie of Fairview has very superior customer service. We had a great experience with them. I had a bit of an emergency where my 30+ year-old garage door broke and was stuck half-open in the morning with my car stuck inside. Within 40 minutes, the owner and one of the salesmen were out and they were able to apply a quick fix. The next day a crew was out with a new door and motor at a very reasonable price. I would highly recommend calling them first and using them. Great value!