Anonymous Review
Published:about 1 year ago
I chose Precision Door because of the massive number of positive reviews, and I must say that they lived up to them and MORE. The young woman who answered the phone (I'm sorry I don't know her name. My phone was being weird, and I could not hear it) was professional, courteous, helpful, and friendly! She carefully explained the policies and procedures of having a technician come out, and when I asked if they could come out any earlier, she replied, "that is our earliest appointment, but definitely keep looking if you need something sooner. If you get an appointment, just let us know, and we'll take you off our schedule!" She was genuinely interested in getting service to me as soon as possible...even if it wasn't with them. The day of the appointment, they had an earlier opening and called to see if I was interested in that one (I was). Al came to the door with a smile and a friendly attitude. He knew what was going to need fixing EVEN BEFORE HE SAW IT. He got the parts immediately, set to work, and finished quickly! He even waived the visit fee (which they do if work needs to be done) and saved us some money! The whole experience, from start to finish, was as stress-free and pleasant is it could be! I would ABSOLUTELY recommend this company to ANYONE who needs service of the garage door. Thank you, Precision!