Anonymous Review
Published:over 1 year ago
Yesterday my garage door came off the tracks, some of the roller wheels popped off, and the tension cables unraveled. Often when I am driving to work I hear commercials for CMB Garage Doors so I decided to give them a call. Sabrina answered right away and I told her what was going on and she set an appointment to dispatch a technician to my home as soon as possible. Less than two hours later, I received a call from Tim to let me know he would be headed my way shortly. My garage was left open hanging sideways so Tim arrived a few minutes before me took the initiative to diagnose the problem. He knew I was leaving work to take care of the door and wanted to get a head start in order to be courteous to my schedule. When I got to the house, Tim greeted me with a hand shake and let me know that he already assessed the damage. I asked him what day they would be available to fix my garage and he informed me that my particular issue required zero parts and that he could fix it on the spot. In less than 30 minutes, the garage door was reassembled and working efficiently once again. Tim worked diligently and had a great attitude the entire time, even with the millions of questions I was asking about garage doors and routine maintenance. He was very professional, proficient, and knowledgeable. I definitely recommend CMB Garage Doors and will call them if I ever experience future problems. Thank you Tim!