Anonymous Review
Published:about 1 year ago
Prompt response, flexible schedule, quick service, fair price, no nonsense straight forward 100% customer satisfaction all with a warranty to boot!
I don't hire people often to work on our house but when the spring on our garage door suddenly broke I looked for a professional to handle the job because I had no knowledge and didn't want to assume any risks involved with the repair. I choose BCS Overhead Door just based on a quick Google search and the amount of positive reviews they had.
After that it was literally one phone call that took place in under a minute, and had I not been at work that morning they would've come sooner however they quickly offered to come take a look at it that same afternoon after I got home from work. I assumed this afternoon visit was for a quick quote with the need for a rescheduled appointment at a later date. However they arrived on time as promised and got out of the truck with tools in hand and after quick inspection they informed me on their pricing ($399 single spring replacement) ($499 double spring replacement) which I agreed to and our garage was up and running in less than an hour. Was even able pay with a card which made the whole transaction that much more convenient.
When our spring broke a few other minor parts got damaged along with it. I feared this would cause the usual extra tacked on charges however he inspected everything and fixed it all within his original price.
It's hard to find customer service these days where people don't try to string you along and then end up overcharging you for everything under the sun. In less than 24hrs we had our garage door back up and running even better than it was before. They only reason it took that long was my hesitation to call sooner.