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I had the most pleasant experience with this company from my initial phone call to the repair. Lane was able to make time to help me. He was so nice and so professional. My door is fixed and I am extremely grateful. I highly recommend Mountain Fox.
Will with Mountain Fox is amazing. He went above and beyond. Would recommend him everytime
Used these guys a few times for a few of my businesses commercial garage doors. Great service, and always able to help me out in a pinch. Much appreciated guys!
Excellent service, arriving the day after we called. Arrived with the materials needed to provide the service. Good explanation of work plan. Lane made sure we knew how to operate the new features. Polite. Patient. Courteous. We will definitely contact Mountain Fox for future garage door service. Service: Replaced broken door spring. Installed motorized door lift with digital keypad. Many thanks
The team had installed new garage doors & openers for us a few months ago on new construction. At the time of installation we didn't have electricity, so we were unable to test all aspects of the install. During the recent electrical installation, we discovered that the one of the tracks for the door and the tension level on one of the openers needed a minor adjustment. I called the company and left a message. A team member called back within a hour and sent a technician an hour later. The technician made the adjustments, and all connections run smoothly. Thank you for your help and for your extremely prompt response/support!
This is a great company. They provide fast responce with highly qualified personnel. Special shout-out to Lane and Curtis for the exceptional service they provided yesterday to repair and service my door when I couldn't get it down.
An amazing local company to work with. They were very responsive, and their quote beat several competitors. We're very happy with our new garage door.
They are awesome, they are professional they know what to do. They are the best of the best company in Colorado springs. These people are all wonderful they are the top company, they should give them super service award , they upfront, honest, they are all very reputable, they are professional. Services Rendered: They install new garage door.
I called mountain fox garage doors because they were referred to me by a good friend. I thought that they were still doing the doors and I needed a new one because my doors are locking up and getting caught when steel gets cold on the door, I was responded to immediately by my call what I did not hear was that they are not a business anymore, and they referred me to overhead garage doors.
Mountain Fox Garage was very responsive and quickly scheduled a service appointment to repair our garage. Will provided exceptional customer service as well as education on safety protocols. I appreciate their inspection/service sheet that was completed in addition to the service that was needed. Mountain Fox also provided an information sticker which is conveniently located by our indoor garage buttons. We will be repeat customers in the future when needed, and highly recommend this company for their professionalism and customer service.
I work for a Realtor that owns a warehouse. We have had so many door issues on the property, honestly its unbelievable. I found Mountain Fox by a Google search. I am thankful I did. They have been extremely helpful, very understanding, and can get to our doors for an estimate normally within a week. Alley (I am not sure on spelling), in the office, is truly helpful with questions and concerns. Every other staff member is just as amazing (I do not remember all of their names). Thank you for the service and support you offer to the CSprings area. :)
I was impressed with the job Mountain Fox did on giving my old garage door a "tune-up." When I later had some problems opening the door with my remote, they sent James out and he quickly figured out it was the sensor, which was out of whack. He fixed it right away and wouldn't take any money for the service. Thanks, guys!
We had a misalignment on our garage door yesterday. We were in kind of a dither on what to do. I decided to call Mountain Fox Garage Doors because we have used them numerous times throughout the years. I called and they were very kind. They told me how to secure my door for the evening and told me they would be out the next day and could see what the problem was and if they could fix things then and there. True to their word they showed up on time. They were able to fix the issue in a half an hour. Their kindness about the issue make us feel so much better and having the door secured overnight gave us peace of mind. If you are looking for a company that remembers your home, stands by their work and will give you that small town business feel like they truly care about your situation and provide the best service possible. This is your company. If I could give them more than 5 stars I would. Thank you Mountain Fox.
Chad was on time, did a great job and charged a reasonable price Services Rendered: Broken garage door spring
Just bought door. Will be installed soon. Great Salesperson. Really liked the product and Cynthia Hahn (Salesperson). Services Rendered: New Garage Door Purchased and Installed
One of our garage doors was not working after I opened it to go to work, I could not get it to close. It was making a noise but wasn't doing anything. I had tried to reach out to other garage door repair places but no luck. I reached out to Mountain Fox and they were able to get me in the next day which was fantastic. We had to have the gear/shaft replaced and Will was able to do it on the spot. He also check the hinges, cables, etc on all 3 of our doors. He was exceptional! We would definitely use them again. Thank you! Services Rendered: Garage Door was not working, gear shaft was replaced.
Went great! Would use them or recommend them without question Services Rendered: Replace two garage doors
Great customer service and work. Services Rendered: Replaced double car garage door opener
I am very pleased with the professional efficient and courteous way my garage door situation was handled.
We have used Mountain Fox Garage Doors on at least one other occasion. When one spring of three on a garage door broke recently, we called them again. They sent a technician out, and he said they would have to order a new spring. Unlike other companies, he would not put a clamp on for a temporary fix, leaving the door unusable and our car trapped. Since we have another car, and we really didn't have any choice, we agreed to wait for our spring. The next day, we received a call that a technician could come out between 5-6pm (a surprise as they hadn't indicated they could get the spring that quickly). At 6:15pm he called saying he was 25 minutes away and it would take an hour and a half to do the work -- much too late for him and us. We agreed it would be better to do the work early the next morning. When he arrived the next morning, he informed me that he had to replace all three springs because that is "the best practice". He was advised that this was not our agreement -- we only wanted the one spring replaced as the other two were relatively new. He looked at me and said "No thanks. I'll pass." HUH? We argued for another few minutes (at one point I even slipped with a single Gxddxxxxx), but he flatly refused to replace one spring. As he got in his truck, I advised him that a review of the company's "bait and switch" practice would be posted on Yelp and NextDoor. He said "I am a *master technician* and I have no trouble getting work" and then he drove off. I called the office to complain about a) the bait and switch where I contracted for a $250 job and the technician would only perform a $750 job, and b) the technician's unprofessional behavior. The young lady who took the call said it was a misunderstanding and I should have been advised that all three springs would have to be replaced under their "best practices policy". (Not a single word was said about that when the other technician originally came out.) Then she said that they are a Christian company, and did not wish to do business with someone who would swear at them. (My one little slip *after* this second technician said he wouldn't perform the contracted work.) On their website, Mountain Fox makes the following claims: "Mountain Fox Garage Doors is proud to offer you a free estimate at no obligation. We do not use high pressure sales tactics. We leave the choice always to you!" "We only fix what actually needs fixing on your overhead door without trying to upsell unnecessary bells and whistles." We take great offense to Mountain Fox calling themselves a "Christian company" to justify a clear bait and switch sales process that would have resulted in three times the material and labor, and three times the cost. It was also offensive to be referred to in such a way as to question our own "morality". By the way, we called Ankmar and they had a technician out the next morning, who put a temporary clamp on the garage door so we could use it until he could get the correct spring (single). Today, they came out and installed the single spring and everything is working perfectly.
Jason was the tech that came out to service my garage door this morning. He was very knowledgeable and nice! He did a GREAT JOB!!! I highly recommend Mountain Fox!
Jason was very polite and courteous. He explained everything that he was doing and showed me the pictures of what was wrong with the system. He took the time to thoroughly diagnose the garage door's problem. Services Rendered: Garage door chain fell off
My old wood garage door went off the tracks about 4:00 PM. After trying to fix it myself I called Father and Son Garage Doors and they said it would be over a week before they could come but they referred me to Mountain Fox Garage Doors. I called them and, To my surprise, they sent a tech over in 20 minutes and Anthony was here a little after 6. He spent an hour putting everything back together and replaced the worn out wheels. He was a damn nice guy and very efficient but friendly. I would recommend these guys to anyone who needs repairs or new doors.
It went well Services Rendered: Garage door springs replaced
Quick efficient and included an overall check and tune of the door. They will be my only garage door company going forward. Services Rendered: Replaced garage door springs
My single wide garage door opener would not open when i pushed the button on the wall. Mountain Fox came out and took a look. It turns out the motor is dead. I am a renter so replacing it would not be my responsibility which is why no service was done. The tech said they would not charge me for just looking at it. The tech was super friendly, professional and made sure i fully understood what was wrong with the unit. I found this company to have outstanding customer service and i would definitely use them again. Services Rendered: repair garage door opener
The house I recently bought had 25 year old garage doors and garage door openers. They were noisy and looked like they were going to fall off each time we opened them. We made an appointment with Cynthia to talk about options. And, boy, are there a lot of options. Cynthia was very helpful and explained the different types of doors, cold weather protection, sealing up the garage, the openers, remote options, and more. She was patient, professional, and made us feel like our business was important to the company. We finally made our selection for doors and openers. We were pleasantly surprised that purchasing two brand new (and very nice doors) as well as new openers and remotes was not going to bankrupt us; the price was very reasonable and they scheduled the installation quickly. Their prices were comparable to other companies we looked at but their service and support seemed far better. Their installation crew was courteous and fast. They cleaned up everything, hauled away the old equipment, programmed the outside remote, and even helped us program the garage door buttons that were integrated with our cars. Cynthia stopped by as the install was wrapping up to make sure we were happy. (And, the new doors are quiet!!!) I'm impressed with Mountain Fox and would recommend them to anyone looking for new garage doors.
Today we had a tune up done on our garage door and couldn't be more pleased with the service we received. Anthony, the service technician, was extremely knowledgeable and courteous, and did a very thorough job. Also, didn't pressure us into purchasing extra services that weren't needed. Thankyou!
