Review from Jimmy H.
Published:over 8 years ago
My wife and I began experiencing problems with one of the openers for our two car garage. It appeared the sensors for one of the doors was not sending or receiving the beam correctly. When the beam would transmit and the door was closed it would begin coming down and suddenly stop to auto reverse itself. Other times while trying to open the door it would not open at all causing the overhead lights to flash in a fast series. Our door opener seemed to be developing a mind of its own deciding when it wanted to work and not work. I tried cleaning the sensors (removing spider webs, dust, etc.) but this in our opinion never helped. After the tiring ordeal of having to manually open and close the particular door we called Chattahoochee Garage Doors the morning of March 21, 2016. Gary stated he would come out shortly before noon of the same day to review our situation. When Gary arrived in a truck labeled with Chattahoochee Garage Doors he was very professional introducing himself and quickly getting his ladder, and a few miscellaneous tools for the inspection process. Unfortunately I was told the opener was going bad, and had lived the better part of it's life seeing as how the date code showed it being in excess of 10 years old. Gary gave me some estimates and told me I could call him back after my wife and I decided our course of action. After hearing our estimate my wife reminded me we had a coupon for Chattahoochee Garage Doors and we called Gary back to discuss when he could dispatch a crew to perform a replacement. Gary stated he could add us to the list for a same day replacement that would be completed before 5:30 p.m., when I told him we had a coupon and wanted to know if it applied to the model opener he was proposing to install he stated I would have to call the shop and run that information by Barry. Barry stated our coupon could in fact be applied to the Liftmaster 8550 MYQ model, and since we were considering having both openers replaced (not knowing when the other one would go bad) he would be able to reduce the price by an additional $50.00.
Services Rendered: The crew from Chattahoochee Garage Door called around 3:30 or so the same day to advise they were on their way. When they arrived at the house in yet another truck that was clearly labeled with the company logo they quickly began unloading the equipment and tools. The two crewman worked in unison to have the old openers down, the new openers up, the new door sensors wired, wall controls in place and the outside keypad mounted. They completed the entire replacement in about an hour and we are very happy with our two new openers. The wall sensors have a digital display showing the time and temperature with an intuitive control panel that allows the user to adjust the light timer, important messages regarding door obstructions, etc. they have photocells that recognize when someone walks in the garage and automatically turns the lights on. The outside keypad allows for separate numbers to be stored for opening or closing each door, and our favorite amenity is the battery backup system that allows us to open and close the garage doors when the power is out. This model opener also has the MYQ feature which allows the owner to open, close or check the status of the garage door(s) via the smart phone app. This was the easiest upgrade we have done thus far and wish more home improvements could be this easy. Thanks again Chattahoochee Garage Door.
Garage Door Handbook