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Great customer service. Fast response time. Skilled technicians. They are a trustworthy company, if a repair can be made they will not try to talk you into spending more money.
Most amazing customer service and installation. My garage door crashed and I needed it replaced ASAP. Heather quoted me on the spot for my door preferences and size. . She called me back 15 min. later and I had an appt for the next morning before 9 a.m. Not only was Ryan here on time, he was very nice, respecful and conscientiously efficient!! I had a standard white door installed as they had those in stock. So very pleased with their service and HIGHLY recommend them. I had called Overhead ( previously used) 3 times starting at @ 8:30 a.m. and after 6 hours (3:30) and STILL no response I called River City. It took 1 phone call (late in the afternoon)and less than 30 min. to get the help I needed. Way to go River City. You have my buisness.
I was able to get an appointment in a timely manner. Matt was prompt, helpful, and honest about the need for more assessment to get a full picture of the extent of repair needed. But I am thankful to get off to a good start in getting a usable garage door again asap. I really like Mary, who was my first phone contact. She was obviously happy to help people! I feel good about using this company.
Thank you River city door. Courtney, BROWN did an outstanding job. Repairing my garage door. Great customer service staff when I called This morning at 8:30 they arrive at 9:47 and was complete at 10:15. I would recommend Rivercity door to anyone that needs their garage door fixed in a timely manner. Thank you, Michele.
Yesterday my garage door's spring broke, one call and Courtney came out today. When Courtney examined what springs were needed, there were none in stock and I would need to wait a few days - not a problem. Courtney was wonderful! Within an hour, I got a telephone call, springs had been located and service was coordinated. Branden and Ryan showed up and completed the necessary work. Their knowledge and craftsmanship was superb and it was a delightful experience, especially considering why I needed River City Door's services. In the past ten years, I have needed garage door service three times and River City Door is always my service provider.
Demonte and Jerry were extremely professional and did an outstanding job installing our garage door motor today for Logan Parks Fishing!
My guy Matt Stinson was fast, professional, and educational. I will be recommending River City to all my family and friends. Very reasonable prices! Thanks again Matt!!!!!
What a great experience from making the appointment to working or watching Matt do the installation. What a pleasure this has been; this is a great company. And an employee like Matt is the positive face for your company. I would highly recommended you and him with no hesitation.
The representative came out and informed me that the circuit board on the control unit had probably gotten struck by lightning. He gave me an option of replacing the entire unit or just replacing the circuit board. He replaced the circuit board and it fixed the problem. It saved me a lot of money. He was a very honest and respectable representative. He could have just told me that the whole unit had to be replaced. Instead, he shows that he valued the customer instead of trying to rip us off. Thanks for doing the right thing. I would definitely refer to them to other consumers and use them again. Services Rendered: Garage door would not operate. I had gotten a few quotes from other garage door dealers to replace the whole unit. However, they were the least expensive.
Courtney, the service technician for River City Door Co., was everything you could hope for in a technician. He called before he came and showed up when he said he would. He was professionally attired and clean as well as professional and courteous. Although he was there for the spring replacement, he notices some safety concerns with the door. He went above and beyond my expectations by resecuring the opener anchors. He also inspected and lubricated all of the doors and rollers making several repairs. The price was reasonable and Crystal at the office made sure that everything was as expected. They also accepted a coupon from Angie's List that made the final price much less than what I was expecting. Services Rendered: River City Door Co. replaced a broken spring and serviced the garage door.
I am new to this area and am looking for businesses to perform maintainence on my new house. This is the one I will be calling to set up repair and yearly maintainence on my garage doors. Services Rendered: The provider arrived on time, was pleasant and professional. He took the time to talk to me and answer my questions and gave me a written estimate of the cost to repair my garage door.
