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Used this company through a home warranty service. I got scheduled 2 business days after I called for the claim. Repair window was 9a-11a, Doug was here at 9:15 and gone by 10. He had the spring in his truck so he was done very quickly. Could not ask for a better experience. Edit to add: used this company WITHOUT home warranty again. They answered the phone 1 min to close when I expected to leave a message and arrived on site the next day. Appointment time was 1p-3p and Doug arrived at 1:05. Fantastic company, amazing customer service.
Good $$, excellent experience and always on time. I never hesitate to use this company for my garage door needs. Use them and you will see. Highly recommended!
Very unhappy with the service and response from the owner Doug. Doug installed a new garage door opener for me in 2018. We have had chronic problems with the opener working intermittently since the install. It flashes error messages that the sensors or wiring are causing the alert and not allowing the door to close. In fairness to Grove, Doug has come out multiple times at no charge to try to resolve the issue but never found a cause. After his last visit several months ago, I was able to identify the problem in the spliced wire to the sensor. If I put tension against the wire to hold it in place, it worked for quite awhile until it would vibrate loose again. I called Doug back to let him know I identified the problem as the splice. He came out promptly within a couple of days and said yes, he saw where a staple was stapled into the wire. He redid the wire splice and was on his way in 5 minutes. Within an hour of his departure, the door wasn't working again. I called him and he said he would be back out as soon as he could get me back on the schedule, a couple of days later. He just left. He said the "old" sensors were bad (then they have always been bad. He didn't notice they were bad 2 days ago) and charged me $190 for the new sensors and installation. As this has been an ongoing problem we have had to live with since he installed our door, I don't understand why now I am being billed because he either installed a defective or inferior part. I questioned if the "old" sensors were from the previous door and was assured he would never take that shortcut, I believe him. I then questioned why I have a wire splice in the first place from the old wiring and he said it is standard practice to use the old wiring and splice into it. That doesn't seem like the best or even proper way to install the door opening system but he is supposedly the expert. Seems like he should have just run the new wire (provided with the opener but not used) initially to isolate one issue as opposed to coming out multiple times for a problem he has never been able to diagnose. I clearly got better results when applying tension to the splice, so I still believe the splice may be part of the problem if not the entire problem. I paid Doug his $190 but if I could upload a photo, I would show you that for $190 he put new sensors on but still left the 32 year old spliced wires which may still be the culprit. Of course why would he make sure this problem is finely resolved for all us. It is standard operating procedure to take short cuts, even after he knows this may be a part of the issue. I understand that this has been inconvenient to him and his schedule but this problem has been ongoing for 5 years! His visits haven't exactly been convenient for us either and neither is having a garage door opener that doesn't work as intended due to the installation. I now question his ability to diagnose issues in his chosen field, to do installations in a proper manner and clearly not make decisions in the best interest of the customer. He got his $190 bucks and may or may not have fixed my problem but if he didn't, I will find a professional garage door company to come out and resolve the issue I have dealt with for 5 years all because of Grove Overhead Door's inability to properly install, or repair my garage door. UPDATE: I just hung up with Liftmaster who confirmed the installer should have used the new wire that comes from the new sensor to the opener and NOT splice into the existing old wiring, ESPECIALLY IF HE HAD BEEN TOLD THERE WAS AN ISSUE WITH THAT WIRING. He had been told, remember, I am the homeowner who diagnosed the problem incorrectly (I told him when I apply tension to the wires it works). 2nd UPDATE: I called their office as requested below. Doug answered and said he didn't need to speak to me about anything. The reply was obviously to appear as if they care about the customer for their future business. It has now been confirmed, you will find a better, more trust worthy door company.
Doug came out quickly (the day after a late afternoon call), quickly diagnosed my problem, and got a new opener installed quickly, too. He was very kind and easy to work with. I'm super pleased with the work he did and would recommend him to anyone. Thanks!
I called to make an appointment for an estimate. On the morning of the appointment, my husband had a dental emergency and needed to reschedule the estimate. I (wife) called Grove to tell them of this and asked them to call my husband to reschedule. It ended up my husband had to have a tooth pulled and was in a lot of pain with a swollen mouth. I called Grove the next day to ask them to call my husband to reschedule. She (the rude woman who answered the phone) asked why I could not make the appointment and asked why my husband could not call them. I told her I did not know his work schedule and it would be best to speak to him. She then asked me why I was the middle man in all of this. Unbelievably rude and inappropriate comment. I would never do business with them.
We have had Doug work on and then replace our garage opener for our new home. He has always been on time and thorough. We will continue to use Grove overhead for any future needs. Cannot say enough good things about Doug and this company. Honest and hard working!
We have used Grove Overhead Door twice in the past several years. Both times were to install a garage door openers, one at our home and the other at a rental property. Doug is just a nice guy, is honest, reliable and trustworthy. He does great work, is timely and helpful. I wouldn't use anyone else and I highly recommend him.
My entire experience with Grove Overhead Door was fabulous. Making the appointment was easy, the turnaround time was unbelievable and the service extraordinary. I had to text Doug regarding a separate weekend issue and I received a timely response. I am pleased to have located this professional business and have already referred them to others.
Very happy with Grove Overhead Door! I shopped around a lot and their price is comparable to Home Depot, Lowes, etc. I wanted to use a local small business and deal with the owner directly. They were great from start to finish; answered ALL of our questions and our new garage door and opener are great. Highly recommend! Services Rendered: replaced 18 foot double garage door and opener
Grove Overhead Door was great to work with and always on time! We currently are in a rental and they worked above and beyond with our realtor and owner to fix and install new and safe doors for us. We LOVE our new doors and couldn't be more thankful for their help and professionalism. Thank you!!
Called on Thursday morning and scheduled for the following morning with a reasonable price quote of $255 Serviceman called when on his way, and showed up on time with all parts needed. He asked me if I wanted both springs replaced for maximum efficiency or just the broken one? I asked how much more to replace both springs, and he said it was nothing additional, his quoted price was for both springs...so it was not an up sell. I had already planned on the $255 so I had both replaced. (Didn’t ask what replacing only the broken one ould cost) Work was completed in about an hour with zero drama, additional costs, or surprises. Very pleased. Will hire again. (Hope I don’t need to though! ) Services Rendered: Replace broken garage door spring
Everything went as planned. No surprises. Very professional, friendly and competent. Services Rendered: Replacing a garage door opener
Great. They made the openers work quietly & replaced the rubber on bottom so the doors are sealed when closed. One of the better experiences we've had this year when it comes to contractors. Services Rendered: Opener maintenance & bottom rubber replaced
The gentleman Explained what the problem was and then corrected it. I plan to reach out to them for a single car garage door opener I need installed. Services Rendered: Garage door wasn’t functioning correctly it needed adjustments.
It was excellent. They came out for an estimate. We scheduled within a couple days, and then they came out to do the work. It took about two hours and they also removed and disposed of the old garage door. Services Rendered: They installed a new door and opener.
Great! He saved us $300 as other vendors wanted to replace the door panel; very professional and resourceful! Services Rendered: He was able to reconnect my garage door to the opener as the previous bracket had broken.
excellent job Services Rendered: new opener
work was done on time and quality Services Rendered: garage door opener
Arrived promptly and performed work quickly, seemed very knowledgeable in his work Services Rendered: Gear inside garage door opener was broken
