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Very happy with ******** work. Really good experience all around.
We have used Complete for years. They are reasonable, professional, and do really good work.
Saw an Ad Pages coupon from this company for a garage door tune-up for a very low price, so I called and booked an appointment, which was a really easy process. They confirmed it by both text and email with a 2-hour window. Way before the scheduled time, the tech, Steve, called to say he was running early (wow! who ever runs early in today's world?) and that if it was OK with me he would come to me next. I told him that would be great. They sent me his name and picture with a real-time map of where he was. When he arrived, he was very familiar with the setup of my door - he had once been with another company, and I think we had gotten him to service it way back when. He said he's been doing this for 16 years. I like when a tech has many years of experience like that. He did the job thoroughly and efficiently, and he even changed the 9V battery in my opener (I supplied the battery) because I was afraid to tinker with it myself. Everything works beautifully and there were no hidden charges. Very impressed with this company, and if I could give them an extra few stars for "running early," I would!
We called Complete Overhead Door since we recently moved to Rowlett and we needed to get our garage door serviced. Cord was great as he walked me through the process and gave me a good, better, best type of approach to what we needed to address. He also provided me some insight into things that didn't need to be addressed in that moment but we should keep track of. We'll definitely be looking to Complete Overhead to take care of our future needs!
I've used Overhead Door two times about a year apart for separate issues and can honestly say I've consistently received Great service! Not only from the technician but also the phone agents. Although there was a scheduling mix-up, both Clayton and the phone agent took accountability, apologized and tried to correct it. Well Done team!
******* did an excellent job. Very courteous and efficient. They are always very accommodating from the moment you call until they arrive. Highly recommend!
Complete Overhead Door went above and beyond to ensure I was happy with the color of my garage door. Steve, the technician, was very knowledgeable and great to work with. They were out of the perimeter seal in my color choice so instead of installing a color that was "close", he's going to make an extra trip to install the color that's the best match for my door. I would highly recommend this company and Steve the technician.
Working with this company is a breeze and their use of technology made it even easier. Their use of Service Titan software is exceptional. I was able to make the appointment online when they were closed and I received a confirmation email. The next day I had to change the time for the appointment and they handled it perfectly, it didn't seem to ruffle their processes or cause any problem. The day of the appointment I received a call from Steve, the technician, letting me know I was next and he was on his way along with an estimated arrival time. I also received a text and email with a link showing Steve's actual location, updated in real time, very nice. When Steve arrived he was pleasant and professional and listened to my concerns, even though he's probably heard it a hundred times he took the time to listen and explain the problem. Steve got right to it and was done in probably 20 minutes and the price seemed very fair. He cleaned up and hit the road. Due to the entire experience I'll certainly recommend Complete Overhead Door at every opportunity.
Working with this company is a breeze and their use of technology made it even easier. Their use of ************* software is exceptional. I was able to make the appointment online when they were closed and I received a confirmation email. The next day I had to change the time for the appointment and they handled it perfectly, it didn't seem to ruffle their processes or cause any problem.The day of the appointment I received a call from *****, the technician, letting me know I was next and he was on his way along with an estimated arrival time.I also received a text and email with a link showing *****'s actual location, updated in real time, very nice.When ***** arrived he was pleasant and professional and listened to my concerns, even though he's probably heard it a hundred times he took the time to listen and explain the problem.***** got right to it and was done in probably 20 minutes and the price seemed very fair. He cleaned up and hit the road.Due to the entire experience I'll certainly recommend Complete Overhead Door at every opportunity.
Steve was great. He did not act as some people would that have to work before a holiday. He fit us in early taking care of all scheduling issues. He prepared the door quickly and explained the fix. Grifin was great this morning also. He was very personal. You could tell by his voice that he was happy. Thank you team for having such great CUSTOMER SERVICE. it's hard to find these days.
****** did a fantastic job fixing my garage. It was on the brink of falling apart due to bad setup from the beginning. It is now installed correctly, function smoothly and even better than when the place was built!
The technician arrived at the time we expected. He was courteous and respectful, assessed the door issue and fixed it quickly and completely. We are grateful that your company provides after hours service because we are now safe and secure knowing our garage door is back in running order. Thank you!
******* did a spring replacement for use, he was fast ant efficient and the prices are fair. Definitely recommend
****** was very organized. He laid all materials out and assembled the door like a puzzle
Great fast service with the technician *******************, fast, and great to work with.i have been using this company since 2013 and they are very good.
***** was on time, friendly, knowledgeable and efficient. Our experience went very smoothly and was very straightforward. Their communication is excellent. Glad we chose this company!
Caleb Colley was my technical that installed my garage doors and all new hardware, he was so efficient and so knowledgeable I was really impressed how quickly he did this job all by his self. You could really tell that he knew what he was doing . I would recommend complete overhead doors to everyone. They do a fantastic job.
Great Experience every time. We've used Complete Overhead Door since 2015 for garage door upgrades, repairs and a complete new garage door system. Both the office staff and servicemen are wonderful. They are always kind, professional, knowledgeable and nice to work with. I've never felt pressure to buy something I didn't need or want. Clayton and Corlis were our most recent repairmen and did a great job. They knew what was wrong with our existing system, gave us three reasonable options, and were able to come back the next day to replace our old system. The new system is very quiet and high tech, featuring live video feed and other features through the app. They called when they were on the way, and completed the garage door system replacement within a few hours. If you need anything done with your garage door system, you'd be a fool to call anyone else.
Steven did a fantastic job repairing our garage door! He was on time, and we were able to track his arrival by map. He is very engaging and fun to talk to, having great experiences to relate. He worked very diligently and came prepared with all of the tools and supplies he needed. He did a commendable and thorough job, leaving us feeling very safe with our door being back in perfect working condition! The cost was very reasonable and easily within our anticipated estimate. I would highly recommend Steven Reese and Complete Overhead Door!
They wanted to charge me 340 to install the spring for my garage. He said it would take 30 minutes. That is 680 per hour in labor. I would think twice before you pay for their service.
Great work. But way overpriced. Found out I could of got it fixed for half the price I was charged.
Cord did a fantastic job, as always. He was on time and explained all the work that he did. I use them every time and highly recommend them. Services Rendered: Fix the motor on an older garage door opener.
Will the technician came out and installed the Garage Door Opener and was very fast and new what he was doing. Great Job. Would use this company again.
Great service. On time, courteous, efficient. Will excellent. Definitely recommend and will use in future.
Totally unresponsive! Scott, the owner, came by my residence while I was not present and made notations About scope of work needed but then goes out of town for a week and no one follows up or can provide a quote. Services Rendered: Estimate on garage door and door opener replacement
Called on a Friday for a broken belt on the garage door opener. Service tech Cord came around 4pm. Said he didn't have the right belt in his rather large trailer. He said he would also need to replace the track to make the new belt work with it. Quoted me 325.00. I had another company come out-149.00 to replace the belt. Works like new! Shame on you Cord for trying to cheat me and fatten your pocket. Stay away from this company!!
Cord, the technician, was knowledgeable and took the time to teach how I can extend the life of my door. He was courteous and professional in every way. Services Rendered: adjustment on garage door
I will give them 2 stars for being prompt and professional other than that doing the best job they can do is a extra charge. They converted my springs to the over the door springs when my old springs were brand new and left a big gap between the house and one side of the door, I also needed a new carriage which all these things they had fixes for with a additional fee set at a separate rate not to be considered with the business I had already given them. In other words they would have fixed the issues at the rate of a customer that had called them out for that issue alone not a customer that had just spent almost $1,000 with them buying a new door.
The technician was very professional, explained everything he did, and worked well with a complicated problem in an older house. Services Rendered: repairs and adjusted garage door
All im sayin is, if you say you're gonna come by my place by noon, then friggin come by my place by noon! I took what was supposed to be a half day off of work - no one showed, not even a courtesy call, nothing. Rude!
Cord fixed our garage door today and we couldn’t be happier! He was prompt, professional, very knowledgeable, and efficient! He’s definitely our go-to guy for any future garage door repairs! We highly recommend!! Services Rendered: Fixed the broken spring on our garage door
My garage doors have not been working for a very long time . I called Complere Overhead Door just a few hours ago to request someone come out and give me an estimate. A hours later Cord arrived to look at the job and give me an estimate on the spot. He had his supplies on him and was able to do the job immediately. So this morning I had no working garage doors and now everything is running perfectly! He was also able to give me a remote control wish I was unable to find. If you are hesitating to get your garage doors fixed...don't wait call Complete Overhead Door today!!
I called Complete Overhead for annual service for my garage door. Jackie the technician was very professional. He let me know when he was going to get to my home to do the job and when he got here he explained exactly how to program the new key pad that was installed. Along with recommending services to extend the life of my garage door and opener. I would definitely recommend to others.
Great service. Saturday morning appointment. Technician Cord explained the work and cost. Friendly and professional. Discussed upgrade options. I decided to go with just the spring replacement. Work was done very quickly. Services Rendered: Broken garage door torsion spring replacement.
Cord called in advance and arrived on time. Quickly diagnosed and explained the problem. In and out in less than an hour. Door works great now. Services Rendered: Garage door repair
We've been using Complete Overhead Door for years. They are always friendly, professional and available to come out quickly. We were able to get a same day appointment. Jackie came out and resolved our issue very quickly. He took time to walk me through the problem, resolution and regular maintenance we need to do to keep our garage door working as well as possible. They truly value return customers. We will continue to use Complete Overhead Door. Services Rendered: Garage door roller was put back on track.
Good quality work. Responded quickly to initial request for a quote. Arrived on time and finished work quickly. Services Rendered: Garage Door maintenance
When great. They didn't try to upsell on things not needed at the time. Services Rendered: Adjusted a garage door that was uneven.