Review from Joanie's M.
Published:about 1 year ago
In response to Pauline's "response," and also to address the complaining phone call I received the night I posted this.... I told you, Pauline, that Jamie did not represent you well. He cost me over $1200 one night because when he came out during the day, he was unable to diagnose and remedy the problem and I was terrified because the door wouldn't close, even with the track disengaged. Then he lacked the belt he said I needed, and said I needed a new opener. I didn't. The expensive one he put in doesn't even have replaceable light bulbs, and the sensors that cause the lights to come on if I walk through the beam stopped working in a month. Late night calls? You advertise 24 hour service. Oh, yeah, Jamie doesn't like to do after hours work. But you really can't complain when you advertise a service and I (or another customer) trusts that. The new company? THEY ARE GREAT, not rude either, or condescending as Jamie always has been, and you have lately become, sadly. I see you left other bad reviews unresponded to. Had I read these reviews, I never would have called on you. ALSO, you complained about how much work you had done for me. I paid every last cent asked for, immediately. I'm sorry, but Fast Fix has taken a sad downturn since taking on Jamie. And Nick (his son) never seems to do anything but run to the truck when told to. Nice kid. Dad? There is a reason I don't want Fast Fix any more. If it was like it was to start with--not cheap by any means, but good--I'd still be your customer. I have always been kind and honest. And I am being kind (believe me!) now.
Steve and Pauline are wonderful. Jamie, not so much. My garage door had a problem, he couldn't diagnose it, I was later in a huge jam that cost me over a grand. Steve came out, fixed the problem that Jamie missed, and only charged me for the part. Next time there was a problem, Jamie came out, said I needed a new belt, and he had used the last one on his truck. (My first thought was, you can use these belts on trucks?) He said he would have to install a whole new opener, even though I only needed a belt. I am older, disabled, and on a limited income. The new opener (which doesn't even have bulbs to be replaced when the time comes, so I have that to look forward to) was $680!!! Then they screwed up my remote by programming my gate button to the garage door opener. I bet a belt would have been loads less, and that he could have gotten a belt as fast as he could get the high dollar opener I really didn't need. So I have a new garage door company, and I will miss Pauline and Steve, as they have taken good care of me for about 5 years. But Jamie? I won't miss him. He refuses to come out after hours in an emergency too, even though I only live about 10 miles from him. The new company has been amazing. Grayson Door and Gate. Ask for Matt. 214-642-7432 I told Pauline that Jamie doesn't represent them well, but they still have him. If you can get Steve, I highly recommend Fast Fix. If not, keep looking. (I see other poor reviews, which I can tell are about Jamie "from Trenton.")
Garage Door Handbook