Review from norton H.
Published:over 11 years ago
Good and bad. I referred my mother-in-law to Adams because of their good reputation. This is the only reason she hired them to put on a new door. According to her she had a difficult time getting the job scheduled after she had hired Adams. She called 3-4 times during the weeks of 5/6/13 and 5/13/13 to set-up an install date. The install date was finally set for the morning of 5/17/13 and Adams didn't show or call that day. The following Monday, 5/20/13, after another phone call, they arrived and installed the door. The door install went well and the door works well, but by Thursday, 5/23/13, the garage door opener quit working (she had called Adams earlier in mid-week telling them the opener was making a bad noises). She called Adams Friday morning and they said they could do nothing until after the Memorial Day long weekend. This is when I got involved. The reason the opener didn't work was because the chain sprocket shaft on the door opener was sheared off. I replaced the sprocket myself. I called Adams Tuesday, 5/28/13, and told them I could tell from the tension adjustment on the chain that it was very, very tight. Wayne, the service repair person who I spoke with, said the person who installed the door may have adjusted the tension but would have known what he was doing since he was a seasoned repair person. I'll have to believe this and just call it coincidence that the door opener quit working within 3 days of the new install. I write this review because my mild mannered, 76 year old mother-in-law is not happy. She's old school and expects good service and she doesn't believe she got good service. Fortunely, it appears she got a good garage door and installation.
Services Rendered: Installed new garage door
Garage Door Handbook