Reviews for Up And Down Door Co.

Review from Ellen Q.

They came out the day after I called. Nick called first and arrived on time. He assessed the situation and fixed two doors within 30 minutes. He had the needed part for one and the "magic touch" for the other. A different company came out a year ago and couldn't fix the one, and wanted to sell me a new system. Nick fixed it and it works great! Obviously they have great expertise, kind, friendly, professional, and great value. Don't look anywhere else. They are fantastic!!

Anonymous Review

If there was a way to video review this I would definitely do it as well, Nick and Tim were excellent,from the first contact, they were reasonable, priced appropriately, kept their word, performed the work above and beyond, and completed the work extremely professionally and resolved my serious problem by performing the work at the fastest time possible. If anyone is looking for garage doors and need a company that is genuine, reliable, thoughtful, keeps their word, priced reasonably, not a rip off overpriced marketing gimmick then this is the people you want to hire and keep a lifelong relationship with. Thank you for going above and beyond.

Review from Sandra G.

I had a great experience with Tim from up and door company. Our garage door was serviced with a quick response time and was very affordable compared to other garage door repair companies. I highly recommend them as they were very professional and knowledgeable.

Review from Dan J.

My complete garage door fell off onto my cars when it went up they came out, straightened it out rebuilt the whole garage door. This was on a Saturday did a great job.

Review from Tom K.

I have used this company in the past, so when my garage door spring broke on Friday at 4:30pm, they were the go to call. By 2pm on Saturday, everything was fixed. The technician called in advance and arrived exactly within the window I was promised. He replaced the single spring with double springs, and also replaced the end bearings as they were visibly shot. He also adjusted the tension of my belt drive and set the open/close adjustments on the opener. As with my previous experience, I am completely satisfied with Up and Down Door, and will call them again when the need arises. Great customer service at a reasonable price.

Anonymous Review

Called on Monday, serviced very well on Tuesday morning on a 5 degree day. Tim was very experienced, explained the issues, and the price was very reasonable. Great job for a great price. Up and down is up in my book.

Anonymous Review

They were able to come out right away and had our door fixed very quickly. Easy to communicate with, and great price. Will recommend them for anyone in the area.

Anonymous Review

Nick and Paul are awesome. Stop looking around and use this company. Very good price, professional and they have been in the business a long time. Beautiful garage door and liftmaster opener installed for my home. Would highly recommend.

Review from Erika T.

He did exactly what he said he was going to do, charged the amount he quoted, was efficient and fast, and cleaned up after. I have zero complaints and am completely satisfied. Would highly recommend.

Review from Tiffany F.

Fantastic experience! Called them on a Thursday, they were able to come on the following Monday to replace our garage door that finally gave out after many, many years of service. Fast, friendly, professional. Highly recommended!

Anonymous Review

I have used Nick and this Company for probably ten years. Always courteous, professional, quick and reasonable. I trust them for all my garage door needs. Honest, hard work. Thank you.

Review from Anthony M.

Had a problem with a jammed slide on my garage door opener. I called Up and Down Door on Monday and arranged a Tuesday appointment. Paul arrived at the beginning of the promised window and resolved the problem promptly. I strongly recommend this firm.

Review from Matthew M.

Fast and quality service! I had the entire door, tracks, etc. replaced and all has been well since. A few minor service calls were made and they were right on top of a few small fixes. Great communication as well. A+.

Review from Heiko F.

I read the other positive reviews on Yelp and decided to go with them to get my garage door spring replaced. Zero regrets! The technician, Paul, was very professional, did not try to up sell like may other companies, got the job done perfectly, and pricing was very fair. 5 Stars. In addition (and I am not basing this review on) the scheduler got me an appointment next day and Paul was right on time. Kudos!

Anonymous Review

I couldn't be more pleased. The job was done quickly and professionally and at a very competitive price. Communication was excellent. After dealing with worn out door for years it finally gave in. I now have a perfectly functioning door. Thank you.

Anonymous Review

I called looking for a garage door supplier and they informed me that they were not suppliers but pointed me in the right direction. I appreciated the help greatly! Another company just hung up on me in mid sentence.

Anonymous Review

Within two hours of the call, Nick came and fixed my garage door within 20 minutes. He recommended a simple fix when I was worried that I would have to replace the whole door. If I ever need a repair again they are the first ones I'm gong to call, and I will recommend them to all of my friends and family.

Anonymous Review

After an unfortunate incident left our old garage door broken, i found this company. They came out the same day with color samples and installed a new garage door the next day! Thanks guys!

Anonymous Review

Installer work quickly and accurately. Very polite. We love the door. There were a few minor issues but was assured they'd be taken care of and they were, quicker than anticipate. I would highly recommend Up and Down Door to anyone.

Review from Charles M.

Quick, thorough and professional. Estimate was a breeze. Nick was very helpful in explaining what needed to be done and gave me a very fair price. Installation of my new door had to be postponed due to inclement weather, but they were able to reschedule for two days later and completed the work at the quoted price with no complications. New door looks & works great.

Review from Liz B.

Great. I highly recommend them. Services Rendered: New garage door put in

Review from Lori R.

Disgusting & Terrifying Services Rendered: Called for service but immediately cancelled

Review from Matthew J.

Review from Greg P.

Garage door opener was on the fritz, called a few other providers from A.L., Up & Down was the 1st one that said they could be here today. Tech arrived earlier than expected (which I was grateful for), took one look at the opener from the ground and told me what the problem was going to be, and sure enough, when he opened it up, he was right. He installed the rebuild kit, tested it, and even lubed the door, rollers, springs and hinges w/o me asking for it. Opener works great, and door and opener are exponentially quieter now. Will definitely use them the next time I have a need for service. Services Rendered: Repaired a malfunctioning garage door opener

Review from Matthew D.

There were some communication issues in the beginning - I submitted a request via the website and never heard from them. I called three days later and was able to get on their schedule for the following day. They were very good at keeping me update on arrival time. The service tech was delayed at a site and they called to let me know which I appreicated. The repair was assessed and quoted within 10 minutes and the work was done within 30. He warned me of some work that needed to be done on my springs but said that they will probably last through the summer. I will call them again to perform the future repairs. Services Rendered: Repaired the chain and the mechanism that actually lifts the door. It needed a new kit and the work was completed within a half hour.

Review from Scott R.

Couldn't be better! I called in the morning and they came out this afternoon. Showed the tech the door, and he finished in 20 minutes. The door works great and is quiet as a mouse. Very pleased. Services Rendered: On my garage door I had a broken spring and rusting cables. They came out same day and repaired all of it as well as oiling the workings.

Review from Joseph L.

Excellent response and service. Services Rendered: Rebuilt garage door opener.

Review from Scott B.

Team of 2 arrived on time. They called approximately 1 hour prior to arrival. They replaced the springs. Lubricated the door and hinges, adjusted the sensors and recalibrated the safety features. Great work. Was a little disappointed that they charged an additional 3.5% if paying by CC. Do not recall seeing this info on the website, but it may be there. Overall I would recommend them to anyone needing repairs to a garage door. Services Rendered: Replacement of garage door springs.

Review from jeffrey H.

They gave me a window for the appointment between 11 AM and 1 PM; however, they called me the morning of to see if we could meet earlier. I wasn't able to because of work commitments, but they were at my house waiting for me at 11 AM for the appointment. The guy was professional and diagnosed the issue quickly. I basically had to replace the garage opener because the top gear was "fried." Although they advertise free estimates, they do charge you a $45 site visit fee, which they didn't tell me about when I scheduled the appointment. They estimated $239 for materials, which included a LiftMaster 3255, and $100 labor for about an hours worth of work. With the $45 fee, the grand total was estimated at $384. After shopping around I found another company that would install the same opener for $271, a $113 difference. I attempted to negotiate with Up and Down since I was already $45 into them, but they could only offer a $20 discount. I can't comment on the quality of Up and Down's service since I decided to go with the other less expensive company. I take full responsibility for not asking if there were any upfront charges; however, it would have been nice if Up and Down mentioned the $45 site visit fee while I was scheduling my appointment. It probably would have affected my decision to have them out to the house in the first place. Services Rendered: They showed up to look at my existing garage door opener and within 5 minutes determined that it needed to be replaced. They provided an estimate to replace the unit with a LiftMaster 3255.

Review from Allyn P.

We called them Monday morning for emergency service and they came out at 1pm. The bracket that holds the garage door opener to the garage door came off. It was held on by glue and 2 small sheet metal screws. Apparently the bottom of the garage door froze to the cement and when we tried to open the goor the opener pulled the bracket right off the door. The technician was prompt and called ahead to confirm when he would arrive, they promised between 1 and 3 pm and called at 1230 and said they would be there 15 minutes early - that never happens with other trades people- the phone call and arriving early. He reinforced the top rail where the cheap screws pulled out and installed more substantial screws to hold the bracket. He did not try to upsell anything like some of the other garage door companies, he did the repair and for a reasonable price.