Anonymous Review
Published:about 1 year ago
Where do I begin, other than to say if you are in the market for a new garage door, seek another company. What a horrific company to do business with bullies that don't respect the customers by just showing up unannounced, and deceitful business practices' by not telling customers that a 5% charge will be added ( when receiving the second half of the bill in the mail). After waiting for the garage door to be ready for installation, two people from the company arrived unannounced and said they were here to install the door and overhead unit. At that moment I had a crew of 4 men doing work on the outside of my house, occupying most of the driveway. The driver of Yoder was surprised when I told him that it was unreasonable to show up unannounced and he had a nasty attitude and rolled his eyes. I contacted the person who initiated the sale ( Dave Bear, and he is a co-owner also). He said he tried calling me but was unable to reach me. Then he found out that he wrote my cellphone number incorrectly. That doesn't explain why a company would send people to homes without getting confirmation from the owner. My spouse contacted Yoder office and spoke with a dispatcher, and he was equally nasty over the phone, as he was when I spoke with him myself. After waiting for another week (because I refused to allow the same nasty person show up on my property), the door was installed. When I received the remaining balance that I owed in the mail, on the bottom of the billing statement it said that a 5% will be added for using a credit card. Mind you, on the first day of meeting with Dave, I gave him my credit card for the first half, AND THERE WERE NO SUCH 5% OF USING A CREDIT CARD. Stay away from this business if you don't mind nasty attitudes, showing up whenever they feel like (it seems like that's the norm around this area), and being screwed for 5%. I told Dave that if I was going to be charged 5% for using a credit card on the first day of meeting with Dave, I would have walked out the front door of his business. What a underhanded deceptive business practice this place is doing to the public, I will be contacting the state attorneys office shortly. Do yourself a favor and seek another company to do business with.