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Edgar has fantastic customer service skills. He is a keeper for your company, being that he demonstrates to be very professional. Demonstrated the issue and how it can be resolved giving several options! Great service! Thank you, Rosalia Lujan
Got home at after 7PM from work and when I tried to close my garage door, it made an awful sound, completely came off the rails, rollers popped out, and tension wire was all over the place. Door was stuck open, so I was a bit desperate. I called the company but I didn't get through, but left a VM. To be honest, I didn't expect anybody to call back given how late it was. 30 mins later I get a call from the company informing me they had a technician on their way. Talk about a life saver!! Austin came in with a great attitude, superior knowledge, and was able to get it fixed in no time. He was really a blessing and kept me from having to sleep in the garage until morning. If you're looking for a company that is committed to you as a client, give El Paso Garage Door Repair a chance.
Very content with the job they did on my commercial garage door at my farm. Both technicians Joshua and Austin were friendly and they responded to me when I needed to know something. Scheduling an appointment was easy and every person I talked to were very helpful. I would definitely call them back when needed and I would recommend them to anyone.
Yesterday we were happy to get a same day service appointment due to an emergency. Edgar was our service technician. He was able to fix our door expeditiously while patiently answering our questions. This was our second time working with El Paso Garage Door Repair and we will definitely call again if necessary!
Even with the holidays we were able to get a quick appointment. Scheduled for between 3-5pm and they texted to confirm 3pm. They even sent a picture of the service man. Edgar Gonzalez arrived at 3pm. He was polite and helpful. He was able to replace both broken springs at the same time as what we thought would only be an estimate call. In 45 minutes all work was completed and now the garage door works better than it has in years. Would definitely recommend this company to anyone needing assistance here in El Paso. Thank you so much to this company and the great customer service.
I had my garage door replaced. Excellent job! Austin arrived on time, and was done in one hour. He was friendly and professional. Very happy with this service! This is the second time I've used this company and both times Austin was my service guy. Very satisfied.
Great service and honesty! Austin, the technician, came by and diagnosed the problem with our garage door quickly and efficiently. Austin was very patient with my wife and took his time to explain everything to her. In the end, we were just charged for a service call. I will definitely use El Paso Garage Door Repair for all of my future garage door repairs.
I Highly recommend this company. My garage door spring broke in the a.m. I did a search for repair, I left a message & within MINUTES they called me back. Scheduled for a few hours later. They were on time, exceptionally professional, expedient, knowledgeable and thorough, my door works better than before, even cleaned up. The price was very fair and he was done within the hour he arrived. Very pleased. Thank You!!
I am not one to readily leave negative reviews, but my experience with El Paso Garage Door Repair in May 2023 compelled me to share my experience for the benefit of others. I hired El Paso Garage Door Repair in May 2023 to replace two of my garage doors following wind damage. During the initial installation, one of the doors was noticeably dented and scratched, which was concerning given it was supposed to be a brand-new install. While they were quick to address and replace these flawed panels after I pointed them out, the fact that such an oversight occurred in the first place was unsettling and felt a little sketchy. But they were prompt in fixing and replacing this specific issue. However, my experience with them had other issues that left me disappointed and frankly out over $2,000 extra. My decision to pay the significant sum of $6,100 was influenced by the assurance of a warranty and other positive reviews. Also, the fact that I am a veteran, and this is a veteran owned business. I later discovered that this warranty does not cover wind damage. This stung particularly hard given that wind damage was the very reason for my initial replacements. Their rationale? Garage doors aren't equipped to withstand 'hurricane force winds'. The previous doors had been there for 10 years prior, and they only just recently needed to be replaced. This feels a lot like a quality of material and craftsmanship issue. Not knowing this information up front was an oversight and El Paso Garage Repair sent me a new quote of $2,040.54 to replace the second wind-damaged door. This was about the price I paid for the first one. Additionally, the quality of their finishing left much to be desired. Post-installation, the absence of caulking around the weather stripping's edges was glaringly evident, lending a rough and incomplete appearance. When I raised the issue of the caulking, both the employee and the foreman unequivocally stated they don't provide caulking services around the weather stripping. They said that they had other customers ask and tell them the same thing. They suggested I buy my own caulk and do the work myself, despite my original doors being fully caulked and weather sealed. While the employees I interacted with were courteous and professional, the ordeal means I cannot endorse their service and I will no longer be their customer. There were simply too many red flags for me to confidently recommend El Paso Garage Door Repair. If you're considering their services, I urge you to clarify all terms and conditions beforehand.
Stephen was a highly intelligent, professional that I was most happy to have help us. He resolved the issue and explained what he was doing as he went along. Services Rendered: Oil and tune up
Stephen was very professional and did a great job in explaining what needed to be done. He explained what needed to be done and the price. He is a great asset to the company. Thank You.
When it comes to garage door El Paso Garage Door Repairs is my go to place. They have installed several doors and Robert and his team are very professional. They provide clear invoicing and a smooth and rapid process. The install was done by Joshua who is super efficient and brings the discipline and focus of his military training. The value is also good and fair as EPGDR provide LiftMaster and other cheaper motors at a fair pricing. In addition, they also arrive on time and deliver what they say they will deliver!
Austin came today and was professional, efficient and super nice and he explained exactly what needed to be done and how. I will always call El Paso Garage Door Repair when I need any kind of service on our garage door. Thanks. Pat Winston
We called them in the morning, and they were at our home by 1 pm! In a town where you're lucky to get a construction worker out within two weeks, and never on time, we were shocked at how prompt they were. They fixed both garage door motors in an hour, were very patient and courteous with my mom, and did a great job. They're not cheap, but cheap will usually get you someone that doesn't show up, so I don't mind paying more.
El Paso Garage door repair sent Edgar out to fix a broken spring . They were on time prompt and very professional. Will recommend to friends and family .
I purchased a garage door with El Paso Garage Door Repair. When I made the purchase, I was quoted 6-8 weeks by the repair man and 14 weeks later I am still waiting. EPGDR will quickly point out that they are not the manufacturer and that I purchased a custom door. Both of those statements are accurate. However, every time I ask for status I get the same "we emailed the manufacturer and will let you know the update when we receive it." I guess they never receive anything from the manufacturer because that is the only status that I get. I wanted to cancel my order and go with a more reliable company but I am held hostage by the fact that I paid up front in cash out of good faith and bad decision making. I trust the door will be beautiful. However the length that it has taken to get the door has caused many problems for me with my HOA. To be fair they are very courteous people at EPGDR. They have never been anything but nice to me. However, I wish they would articulate the issues with their clients better. Especially clients like me that have the ability to provide them great business opportunities in the future.
Estimate was set up and guided well by Robert. The visit was professional and the technician (Stephen) was excellent in his assessment and ability to explain the pro and cost of the door repairs. Work was performed expertly and quickly. Very pleased with good work. I will hire again if needed in the future. Services Rendered: Garage door torsion springs, lifting cables & cable drums replaced, garage door & garage door opener adjusted.
On December 2020, I did call this company related to repair my garage door. The customer service was very attentive and the availability to get a repair estimate was right away, the same day called. The technician knowledge and the fair price plus the customer service made me decide for this company. For surprise, when I asked to schedule a repair day, they were available in the moment with all necessary tools and parts. Job was done by Josh in less than a hour and guaranteed. I do admire the business employee because they do have a very good team work made by CEO Mr.Thomas Purinton. Keep it up guys!
This was my first experience with El Paso Garage Door Repair. Thomas and Gerado were professional and friendly. The work they did was perfect I am very pleased. I would highly recommend them! I saw that El Paso Garage Door Repair is in the top 7, they are my top #1 Thank You Services Rendered: Garage door repair
Guys did a great job. Following day door opener started acting up. I called in and they came right over and after spending some time trying to correct the issues, the simply replaced the motor and the problem was fixed. I must say I have used El Paso Garage Door before which is why I called them in to help me with a new house we had just moved into. Services Rendered: Needed to have the spring mechanism replaced as well as the opener itself.
I set up an appointment at 4:00 p.m. for an estimate. I got out of work early so that I can be here on time. At 4:10 p.m. I received a call saying that they are sorry but they are unable to send anyone until tomorrow. I'm sorry but time is money and calling half an hour earlier would have made a difference in not having to leave work early. Services Rendered: Garage door opener repair
Excellent work. Complete motor, chain, garage door opener, remotes, and sensors were replaced in less than an hour. They were called on Monday and showed up the following day. Very courteous, professional, punctual. I highly recommend them. Services Rendered: Garage door motor/remotes did not work.
Fast response, quickly done right the first time. Services Rendered: Garage door spring replacement
Daniel was prompt and the service that was done was exemplary! We highly recommend this company! Would definitely call on them again!! Services Rendered: We needed repair if the garage door mechanism and resetting of garage door opener.
No problems. Services Rendered: Replace garage door
I called Tom at Affordable and he had a two-man crew at my house within an hour. They had to drive 45 miles to get here. David and Mark had to disarm the spring, rewind the cable, and realign the braces, reinforcing them at the same time. They did a complete tuneup and tightened all the loose screws, leaving the door working better than it ever did before. Services Rendered: Garage door came untracked a day before we were to leave town, driving. We were panicked initially: both cars were still in the garage, and it wasn't clear whether we could get them out.
