Review from Bob C.
Published:almost 12 years ago
I have to start with WOW...
Someone in my family, who happens to park in the garage, who happens to drive the minivan.... pulled out of the garage and took the bottom panel of the garage door with her. The van won the battle.
I thought I could fix the track that had popped out... but after about 15 minutes I knew I should call someone. The company who left their sticker on the door rang through to voicemail, so I did a quick Google search and found Oxford Overhead Door.
The woman who answered the phone was EXTREMELY polite, even understanding I was calling at 4:30pm on a Friday afternoon. Literally 10 minutes later, their service tech Rob pulled into my driveway with a big smile on his face.
Rob was very polite, and immediately went to work on the door while even while I distracted him with small talk. He was very organized, went from part to part disassembling the door and pulling everything back into the track. He then proceeded to grab an oil can and literally oiled every moving part of the door for maintenance. After he explained to me how to continue performing maintenance on the door twice a year I asked if they could order a part for a push button code opener that was never installed for our door. With another big smile he opened one of his custom drawers in his van and pulled out the manufacturers exact opener (Important to note it was not a cheap offbrand part) and had it installed in less than two minutes. I'm not kidding... it was less than two minutes.
I cannot forget to mention that he arrived & had everything nearly done before my wife even returned from school picking up the kids! Talk about service.
I feel their rates were more than fair considering the service, speed and experience that they shared with me.
I HIGHLY recommend anyone who needs to have work done on their garage or commercial doors. I will continue to refer them to my friends and clients. Oxford Overhead Door is a great example of offering top notch expertise in your field and exuding customer service.
Garage Door Handbook