Review from Brady C.
Published:over 5 years ago
I am really disappointed with my service from this company. I initially called them about a month ago when my door opener wasn't working. They set up an appointment for the following week. The tech, Marc, was on time and friendly. He said it was an easy fix, and he was out of there in just a few minutes. Since my openers are old, he told me the 3 price points of the new ones, for when they have to be replaced at some point.
While he was there, I asked him about remotes since my house only came with one remote for one door, and no remote for the other. He said he had some he could sell me, and they were $55 each. I thought it was a little pricy but he said that if I got them, it would save me that amount down the road because when I eventually had to buy new openers, I could use those remotes. So I went ahead and bought two.
He left, and immediately the opener still didn't work; doing the exact same thing. I called, and of course it was going to take another week for them to come out again on the following Friday. I waited all day and he never showed up. I finally got ahold of him at 7:00PM and he said something came up, and he would come the next day. The next day he called in the afternoon and said something came up again, and he couldn't come until the following Thursday. At this point I was starting to get frustrated.
He came on Thursday and said that the problem wasn't fixable (which was odd, because he previously said that it happens all the time and was an easy fix). But I agreed to have him put on a whole new opener. When he was done, he gave me the invoice and had raised the price by $50 since he had given me prices just two weeks earlier. He thought I wouldn't notice, but after having some words with him he agreed to give it to me at the price he had quoted, all while making it sound like I was being unreasonable.
As we were having that discussion, I noticed two more remotes sitting there and asked him where they came from. He informed me that all openers come with two free remotes. Which means he absolutely lied to me when he told me I would save the $110 from the remotes I had just purchased by not having to buy any when the opener was eventually replaced. I obviously wouldn't have had to buy any anyway since all openers come with two! The two he had sold me literally had not been touched, since the garage door never worked since he had left them there. But, he wouldn't take them back and give me a refund because he said that's against company policy. So, he had lied to me to make the sale and screw me out of $110.
So, three things he did that were shady: Raised the price, didn't show up twice, and lied to me about the remotes.
I have tried several times to call the manager and just let him know what happened. I have repeatedly been told that he will call me the next day, but he has never called.