Review from Jae L.
Published:10 months ago
Eric and Diana are super and very professional! I very, very rarely write reviews and only after extraordinary experiences. This is one (two) of those moments. I've worked with them twice recently...both for warranty work, which is often hit or miss as far as quality...and, sadly, honesty. A different company based in the Bay Area that does work in Fresno area tried to upsell us and when we didn't agree they reported the garage door problem was outside of warranty. After I ironed that out with my home warranty company, they sent Phillips. Suffice it to say, they fixed the problem (belt replacement) with no pressure. My opener is old and a couple months later it failed again for other reasons (motor going out). They showed up same day and delivered on the repair a couple days later. It was quick and transparent. It was professional and service oriented. This is definitely a 5-STAR outfit. No need to shop around. Keep up the great work Phillips!
Garage Door Handbook