Review from Allen M.
Published:about 5 years ago
John with Island Garage Door’s came out and provided an estimate for a replacement garage door. He called a couple days later with a new sales pitch indicating that the one I ordered wasn’t available and there would be a long wait. He said he could get a different one but it would be a little bit more expensive. Four weeks later when his team arrived, the two guys that worked on the door weren’t very professional and were being cool and telling stories about being arrested and locked up in the past. They seemed to be outdoing each other’s arrest stories. One was clearly high on drugs with bloodshot eyes and seemed to be dazed. They complained about how John was supposed to provide plans so they knew how to mount certain pieces. I came into the garage to check on them once and they were lounging around saying they couldn’t do anything without the plans. When I tried to contact John direct he would not call me back. After a couple hours they said they got a call from another guy in the office that told them what to do. They told me that they needed to use a 2x6 board I had in my garage to be able to finish the job. The board was for something else I was working on. But they said that if I didn’t let them use it they would have to go to fort Myers to get one and they would have to leave right now without the job being done. After they were seemingly done they left and the door wouldn’t close all the way. I noticed that ALL of my aluminum hurricane panel track mounts that I stored on a shelf above the garage were gone. I remembered asking the guys about recycling the old door and they were excited to be able to turn it in for a little extra money for themselves. I guess my aluminum tracks helped them get more recycling money. I called for days and was contacted by another guy that told stories about how John was busy out of town. He had another guy call me back that was one of the most arrogant guys I’ve ever met. He came to my house a few days later and told me not to complain and that the door had to rest for a few weeks before it would work right. It was getting stuck on the way up too while he was here. I showed him missing screws from where brackets looked like they needed to be screwed in. He said he would bring more screws by some other day but that I would have to text him until he confirms that he’s free. Just keep texting he said. He told me I could easily add the screws and that Ace Hardware would help me pick out the screws. He mentioned how his visits would be chargeable for his time. I’ve contacted the county about his licensing and plan to file a small claims matter. John you’re going to keep doing this until it catches up to you. We are very nice people so I guess you saw us as easy targets to send your worst crew and disappear with our money and leave a broken door while stealing our hurricane tracks. Now we have to hire a reputable company to fix the door and another company to make new tracks that fit out shutters.
Services Rendered: Replace garage door and lift motor
Garage Door Handbook