Reviews for Adirondack Overhead Door Co

Anonymous Review

Adirondack Overhead Door provided excellent service when repairing our garage door. Someone came over right away to perform a temporary fix while waiting for a part, and only a few days later they returned to permanently fix the door. I would highly recommend their business.

Anonymous Review

The techs were very efficient, friendly and helpful. They explained everything very well and even addressed and corrected an issue not related to the installation of the new garage door opener. I wouldn't hesitate to recommend this business. Thank you.

Anonymous Review

The women I spoke to were polite , professional and funny , made my day. Speaking to the owner was like talking to an old friend , he is also fun. The two guys who came to install were great ! Professional and caring , left it better then they found it ! These people rocked from start to finish , great customer service and kindness. Scale of 1 - 10 they are a screaming 11 !! Called on Tuesday in by Thursday , can not thank you all enough , only wish I had need for more garage doors ! Thanks !!!!!!!!!!!!!

Anonymous Review

Amazing service, came within a couple days of calling. Would absolutely recommend. Fixed opener quickly and was very friendly.

Review from Rich M.

Thanks to Lexi for scheduling the work and to Bill for prompt service replacing the spring, as well as lubricating the rollers and bushings. Very knowledgeable and friendly. Services Rendered: Replaced Torsion Spring

Anonymous Review

Absolutely unable to maintain a schedule. Booked job with me, sent me a confirming email, I took off a day of work for the installation. Had to call them because they were no show no call. They have a big commercial job and deleted me off the schedule. Scheduling is not trustworthy. Recommend you book with a reliable company.

Anonymous Review

Absolutely great to deal with! Ordered doors through another CHI dealer and they couldn't complete the order in over 4 months. Called ADK overhead and they took care of everything including fixing other companies mistakes within weeks. Outstanding job and communication. Will use again in the future.

Anonymous Review

I had a problem with my garage door opener of my own making and I called them to ask for some advice. A gentleman by the name of Doug talked me through the whole fix. No charge and very professional. Great service.

Review from Deb M.

I backed into my garage door with the hatch of my truck's cab which caused one of the rollers to come off the track. I called first thing in the morning and left a message. Dawn returned my call a bit later; she thought she could have someone come out late afternoon to assess the damage. Before noon Dawn called to let me know her guys were on their way over. CJ and Derick arrived and fixed the door straight away, and then noticed two other issues from installation by another local garage door company which they promptly fixed. I also asked if they could get rid of the squeal the door has made ever since they were installed. They did, and mentioned it was due to the other garage door company's poor installation. They lubed both garage doors, and when testing the door noticed a "knot" in the cable wire that pulls the door up and down which caused the wire to almost jump off it's track. Once again, this issue was from the other garage door company. CJ also informed me of regular maintenance I should perform on the doors, and told me about an issue related to normal wear and tear that I should lookout for in the future. He showed me and explained the issue that many garage doors have due to springs wearing out from normal usage. Now I will know what to look for when this happens in the future. Everyone I spoke with and dealt with today from Dawn who arranged the service visit to the two repairmen who performed the service was knowledgeable, professional, courteous, and friendly. This company had great reviews which is why I called them instead of the garage door company who originally installed my doors. They not only lived up to the reviews I read, but their prompt and professional service exceeded my expectations. I will only do business with this company in the future!! I highly recommend them!

Review from Clint M.

The sales man and the installer were great. Installer did a great job. Only reason I rated punctuality as a “B” is because they showed up a week early to install the door. It was not fault of installer mind you. It worked out. We happen by luck to be home. Services Rendered: Replaced old garage door

Review from Joan D.

It went extremely well. Both installers were professional, yet friendly and very receptive to questions. The only change I'd recommend is to tell customer to contact company the morning of installation to try and establish a window of when installers may be coming. I had been told it would be no earlier than 9 a.m. but called one & 1/2 hrs. later not realizing I would be later than 9 a.m. Services Rendered: New garage door installation

Anonymous Review

Fast service, and they showed up and started on time. The quality of work was outstanding.

Review from Barbara V.

I liked working with them. The sales rep was very responsive to questions and offered a good price. The door is great. There was some difficulty pairing my slightly older car opener button to the new opener, but they supplied an extra part and it works great. All of the installers were professional and persistent in making everything work. Services Rendered: Purchase and installation of new garage door and new garage door opener.

Review from Robert B.

This happened during the holidays but we still received prompt, same day service. We have used this company before and have always received timely service from knowledgeable and friendly employees. Services Rendered: A spring on one of the garage door openers broke and needed to be replaced.

Review from Jennifer S.

Salesman was prompt and professional. Took about 9 weeks for door to come in. Had to call them to inquire if door was in, so their backroom office must have dropped the ball a bit. Installation was excellent! Installer was very personable, professional and completed the job in about 2 1/2 hours. Would recommend this company to others. Quality of Raynor door is superb! Services Rendered: Purchased insulated garage door.

Review from Rich Z.

They responded with 4 hours and replaced the spring so we were able to open the door. The price seemed fair. However, after I paid they added $5 for lubricating the doors. This seemed like a nuisance fee (after the fact) when I had just paid them $200. I think they should include the three minutes it takes to lube the door in the price Services Rendered: Replaced broken spring on garage door

Review from Scott S.

Great installation and quality materials. Friendly and skilled installers, and they did a great job removing the old hardware flush with the ceiling. The new doors are a huge improvement in every way, from better seals to excellent insulation value and much quieter operation. Overall, a very satisfied customer.

Review from Kathy M.

Very, very pleased with Adirondack Overhead Door. We had a problem with a garage door sensor, and decided to try Adirondack, since we had been unhappy with our dealings with Murphy Overhead Doors in the past. The difference in customer service was like night and day. Although the solution to the problem turned out to be rather simple (the eye beams were out of alignment), the Adirondack technician took the time to check the wiring for both of our garage doors and lubricate where needed. So different from Murphy! When we had a similar problem and called Murphy a number of years back, the guy took about 30 seconds for the "repair" and then took off. Subsequently, we had another issue with Murphy. So glad I discovered Adirondack for our garage door needs. Wish I had known about them years ago!

Review from Robert B.

Review from Suzanne K.

Review from Randy L.

Got the best estimate from Adirondack Door. They honored the installation date and the job was completed as quoted. The day of the installation, the installer called two different times to let me know he was delayed on another job giving me an estimated time of arrival. He took time, even on his birthday, to make sure the doors worked properly making minor adjustments to be sure everything was aligned and functional. The day after the installation, one of the doors wouldn't close properly. I called the company and they sent two people to check the problem. Turns out I had bumped the laser eye at the bottom of the door which prevented the door from closing. Simple and quick fix. I highly recommend this company.

Review from Mel A.