Review from Deb M.
Published:over 5 years ago
I backed into my garage door with the hatch of my truck's cab which caused one of the rollers to come off the track. I called first thing in the morning and left a message. Dawn returned my call a bit later; she thought she could have someone come out late afternoon to assess the damage. Before noon Dawn called to let me know her guys were on their way over. CJ and Derick arrived and fixed the door straight away, and then noticed two other issues from installation by another local garage door company which they promptly fixed. I also asked if they could get rid of the squeal the door has made ever since they were installed. They did, and mentioned it was due to the other garage door company's poor installation. They lubed both garage doors, and when testing the door noticed a "knot" in the cable wire that pulls the door up and down which caused the wire to almost jump off it's track. Once again, this issue was from the other garage door company. CJ also informed me of regular maintenance I should perform on the doors, and told me about an issue related to normal wear and tear that I should lookout for in the future. He showed me and explained the issue that many garage doors have due to springs wearing out from normal usage. Now I will know what to look for when this happens in the future.
Everyone I spoke with and dealt with today from Dawn who arranged the service visit to the two repairmen who performed the service was knowledgeable, professional, courteous, and friendly. This company had great reviews which is why I called them instead of the garage door company who originally installed my doors. They not only lived up to the reviews I read, but their prompt and professional service exceeded my expectations. I will only do business with this company in the future!! I highly recommend them!