Review from TJ Y.
Published:over 1 year ago
TITLE: "The Tale of Two (A+) Service Calls"
ACT ONE - SCENE ONE: 2003; residential neighborhood cul-de-sac
SETTING: Single family, one-story home with two car garage
CAST: First-time homeowners
PLOT LINE: Garage door and Genie Excelerator Opener installation
After months of manually raising and lowering our two car garage door, my wife and I finally decided to purchase an automatic garage door opener and new garage door. With no idea on how to begin researching qualified and reasonable installers, I turned to my trusty 'little red' Yelp! app for help.
Whittling the entries down to a short list of three potential candidates, I set forth on scheduling quotes. Shortly after meeting the three prospective owners and obtaining a bid from each, it was clear that Adam from ADM Garage Doors was the breakaway favorite. He was professional, clean, promptly on-time, warmly personable, and demonstrated an honest demeanor; unlike the other two "big-name" candidates whom were curt, short, and expressed their impatience by gleaning over our questions. In addition, the bid offered by Adam was very reasonable and came in below the other two businesses.
Adam arrived early the following day and not only did he efficiently install our new, sectional garage door and the Genie Excellerator opener, he also cleaned up his work area and garage floor of all debris and trash; removing old parts and products. Furthermore, he took an additional few minutes before leaving to educate us on proper care and maintenance of the coils, springs, railings, etc., which impressed upon us greatly. It goes without saying that small details such as these speaks volume upon the high craftsmanship/quality of Adam's product and work ethics.
...and after 20 years, Adam's garage door installation and service has exceeded our expectations.
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ACT TWO - SCENE ONE: 2023; same residential neighborhood cul-de-sac above
SETTING: Same single family, one-story home with two car garage above
CAST: Same long-time homeowners
PLOT LINE: Garage door not opening; drive-screw and carriage making loud 'clacking' sound
Fast-forward to present day (Feb 2023). After clicking the garage door opener button one morning, I noticed the garage door making a loud, repetitive 'clacking' noise and stalled/stopped mid way while attempting to open. I visually inspected the drive-screw and noticed a break between two sections. With the pedestrian knowledge personally accrued, I surmised the entire drive-screw needed replacement, or worse yet a new opener.
Since Adam has been my only resource for garage door assistance, I immediately called his number that's been stored in my phone for 20 years. He immediately picked up and hearing his familiar voice on the other end was a comforting sound. I prefaced our past encounter almost a quarter century ago and explained my current situation. Adam greatly obliged to help and asked if I was comfortable with FaceTiming so he could virtually assess the break in the drive-screw.
Not taking advantage of my novice understanding of garage door mechanics, he advised with 98% confidence the issue was an easy and inexpensive self-fix; recommending replacement of the carriage trolly ($23.95 on Amazon). After ordering the part and spending approximately only 30 minutes working on it, my 13 year old son and I replaced the old carriage trolley together with the new one. As such, I am happy to report that we now have a working garage door opener once again.
I highly recommend Adam of ADM Garage Doors for any related garage door services. Not only does he go 'above and beyond' to serve his customers, Adam stands behind the longevity of his work and offers the same high quality, personalized service to each and every one of his clients; current and past.
Thanks Adam for all your help and we are grateful to call you an old friend.
PROFESSIONALISM: 5 STARS
QUALITY: 5 STARS
RELIABILITY: 5 STARS
RESPONSE: 5 STARS
PUNCTUALITY: 5 STARS
FRIENDLINESS: 5 STARS
COMMUNICATION: 5 STARS
CLEANLINESS: 5 STARS
VALUE: 5 STARS