Want to know how much the job should cost?
Select one of the options below
Is this your business? Claim Here
I ordered a new garage door 0n 10/31/2023 and paid the total amount due at that time through ******. I was advised that the door would need to be fabricated and to expect a call to arrange for an installation appointment. I was told the entire process would take 4 to 6 weeks. At the 5 week ***** I called the ****** phone number that was given to check on the status. The automated message said that the door was fabricated. I received no call regarding an install date so I made a trip to ****** to find out what was going on. I had to wait 20 minutes to speak with a floor manager. When he was available he was helpful. He gave me the phone # to what was the ****** customer **********************. The rep was extremely helpful in advising me that the door was not created and, in fact, had not even been ordered by ***** ******. Apparently, ***** ****** is always behind on orders. In addition, the order for my door was in a pile of orders that had been ignored because they weren't certain about the exact configuration needed & no one would make a decision. My C/S rep asked for attention and the man there had the order placed. I received a call 2 days ago that the door would be ready on January 9, ****. Then, I would have to arrange an install date. The 4-6 week original plan was a lie. I am incensed about my treatment and let the most recent caller know that. This reflects badly upon ****** and I hope they know that.
The 16x7 garage door came with instructions for a different series door. The door wad a nightmare even with online instructions which are very unclear.. The door is unusable.
W-D initially installed our garage door approximately 7 years ago. On March 15, 2022 the door would not open. They repaired the door on March 16, 2022 and charged us $345.00. On April 14 (29 days later) the garage door again failed to open. Our cars were trapped in the garage and we were virtually held captive. We contacted W-D and they said that would come and fix the door, but not until SEVEN days later. They said that they were "busy." We had no choice but to contact another door company who came out immediately and fixed the door, freeing our cars. We contacted W-D asking for a refund of our $345.00 because their repair failed, They refused to refund a single ***** because they said that they intended to fix the door 7 days in the future. We will never use them again because their work is inferior and they offered and unreasonable and unacceptable solution.
