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Quality and superb customer service from the sales rep to all the guys who came to install my garage door. They were all respectful, courteous and patient with me. I would highly recommend Overhead Door Company.
Came in to match up a door spring for a dual spring setup. With it being my luck they didn't have it stock but then again Noone in town did either. David and staff's service and hospitality are second to none. They looked up a single spring conversion so that I could get my door fixed that day. Thanks again David
My garage door was installed last Friday by Tony. He arrived on time and did his work diligently. The door looks good and works well. So a shout out to Tony for his good craftsmanship. Dealing with Joe was easy. He showed me all the options and gave good advice on my selection. I am fully satisfied with the results of Joe and Tony performed. I would recommend them any time.
Super friendly staff, I was desperate and needed of replacing a garage door spring. I brought in my old one, had a great conversation with David who actually stayed late so I was able to get my part and replace it! They're great and knowledgeable I highly recommend them!
Mike Ghareeb came out on a Tuesday to give us a quote, and on Friday of the same week we had our new door installed. I must say, my husband knew we were going with this company as soon as he saw that Mike parked on the road rather than on our yet-to-be-shoveled driveway (one of my hubby's pet peeves)! Ha! Everyone we dealt with from this company was courteous and professional. We are very pleased with the installation, and we can't believe how quiet the door/opener is! We highly recommend Overhead Door.
I made contact with the Overhead Door Company of Grand Rapids to discuss the poor craftsmanship of my garage doors. We bought a house that was 14 years old and I wanted to know why the garage doors had so many indentations (looked like someone was hitting golf balls against them every day-all day), they called these doors the 495 series flush doors. Essentially I was told they made these for 1 year and discontinued due to the issue I mentioned above. I wanted to replace the doors, they had no desire to assist in the replacement, in fairness the house is 14 years old, I wasn't asking for something for nothing, I just wanted to understand if they knew they had a problem why wouldn't they in good faith make some form of restitution or allowance on a new set of doors. If I owned the company I wouldn't want my name on these doors, I was looking at 22K in replacement doors. I still plan on replacing just not with this company, I feel its important today to stand behind the product you sell, when you knowingly have issues they should be addressed, it's called customer service, Overhead Door of Grand Rapids lacks that, I would take my business elsewhere when shopping for garage doors if you want a company you can count on.
Best door installer I have ever worked with. I love my new door it's fast and works just how I wanted it to. Thank you so much overhead door company. Your employee Andrew is the best!! Thank you for this new Beautiful door.
It was after hours of course. Seriously when people open the garage door is after five o'clock, when they get home. So, its after hours. I thought the price was fair. They did a really nice job. Services Rendered: To replace an spring. They got my door working again, because the spring had snapped, and it stopped working. They did an temporary fix, and they came back to install the new spring, because they had to order it.
Started my inquiry by E-Mail for the price, then called to set up the service call. Both employees were helpful and friendly. Service tech Shawn showed up on time to our appointment and was super nice. He listened to my issues, inspected the units and repaired them as needed. He made sure all my questions were answered and even helped to reprogram my remotes, lubricate the doors and set the limits correctly. Overall I was very impressed with the entire experience and was very glad I called for help. Based on my experience, I would highly recommend them to anyone and I will be using them again in the future.
Started my inquiry by E-Mail for the price, then called to set up the service call. Both employees were helpful and friendly. Service tech Shawn showed up on time to our appointment and was super nice. He listened to my issues, inspected the units and repaired them as needed. He made sure all my questions were answered and even helped to reprogram my remotes, lubricate the doors and set the limits correctly. Overall I was very impressed with the entire experience and was very glad I called for help. Based on my experience, I would highly recommend them to anyone and I will be using them again in the future. Services Rendered: Basic service call to find out why garage door had stopped working and have them inspected/adjusted.
They called me back first thing Monday morning and sent someone out that afternoon. He told me that it was a dangerous situation and the entire double door could have come crashing down. They were able to reuse the shaft safely, which saved money, and they also checked the other door, tightened some bolts, and oiled the mechanisms to be sure they worked well. Services Rendered: The end of the shaft over the door snapped, causing the door to get stuck partway down at an angle.
I had problems scheduling a service call. When I did get a time, the service person suggested a new metal door that would replace my existing wood door. I did not want to replace the door but rather just have it fixed. The service person stated it would be difficult to fix. He assured me that it would look good. I gave them a deposit of $600 which represented half of the cost of the door. After I sent the money, I was reminded by my neighbors that it would not look like a wood door and it would look like a metal door and provided examples of houses in the neighborhood. I emailed the company and cancelled the door, as my neighbors were correct in that it would not look anything like what I had and would cheapen the look of the house. The company kept the deposit, stating that it was their expectation. I went to another company who fixed the door to my satisfaction and installed a new door opener for about a third of the price quoted by Overhead Door. Services Rendered: I asked Overhead Door to come out and quote me for a new door opener and fix my existing garage door.
