Review from Donna G.
Published:almost 2 years ago
We had two new garage doors and all the electronic hardware..openers, cameras, outside code box etc, installed. This is a mixed review because the end product is wonderful! The installers did a beautiful job, everything is working perfectly. We're extremely happy with the quality.
We did however run into some very upsetting issues along the way with our contact person. Guy came to measure both doors which are different sizes. When they were delivered, they were completely incorrect. Height and width were swapped. They had to be re-ordered. We were promised installation in 4-5 weeks..it ended up being over 3 months Every time I called to see where we were at, he never returned my calls.
SO FRUSTRATING! Finally, my husband was contacted by the COO and he made things right. Got a decent discount, an apology and he required that manager to be part of the actual installation. 5 men showed up and worked quickly and efficiently to get the job done. The manager apologized several times and we shook hands and parted amicably. I'm never a PIA when we're having work done but at least have the decency to return my calls. Ghosting isn't cool.
I would recommend Precision Door even with the issues we had because they reached out and made it right, and it is truly a quality product!!