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***UPDATE*** After posting my previous review, the Manager (Joey) contacted me to apologize for the bad experience, ststed that is not how they usually conduct their business, and explained the situation. He basically mentioned the technician was a disgruntled employee who was on his way to separating from the company. The Manager also offered to repair the garage door at a discounted price and followed up with me the following day to see if the issue was rectified. I have since changed my rating due to the way the Manager corrected the issue. **Initial review** 1 star rating - 04/18/22 I wish there was a way to give negative stars. I requested a quote (sent photos) and was given a price. However, when the technician (Ben) arrived he was apparently in a bad mood as his demeanor was unwelcoming. Firstly, he walked right into my garage without trying to ring my doorbell or knock on my door. He kept sighing, stayed on his phone and walked around with hands in his pockets. After assessing the actual issue, he advised he did not work with the materials (despite me sending the photos prior his arrival that clearly showed the materials: wood and drywall) but could send some of his other technicians out to fix the problem. He then said he can't perform the job for the price quoted then left without me even getting a chance to confirm to have the service done or not. I guess that's how they do business, which is a poor practice.
Terry came out a few months ago to repair my garage door which he did an excellent job. If he had not come out to repair it at the time, I probably would have spent a lot more money getting a whole new door. Before I contacted Eco Garage Doors, I spent too much money for another company to repair my garage door which never got done properly. I'm very glad I contacted Eco Garage Doors who corrected the issue in one visit and saved me a lot of money. Terry did an excellent job both repairing my door and educating me on things to look out for if I ever had any other issues. My garage door is 20 years old and I will eventually replace it sometime in the future. When I do replace it, I will definitely contact Eco Garage Doors and I would highly recommend them.
My experience with the guys at Eco Garage was fantastic. My garage door was ripped down by a distracted driver and I called Eco for an estimate. Tony came out took pictures and all that and the next day I received the estimate via email. The cost was very budget friendly, the insurance company paid the full amount. Tony and Terry came out to install the garage door and later had their brick guy finish the job. The work was completed properly in the time frame given and the payment process was seamless. Professional work and excellent customer service at an affordable price, I would definitely use this company again!
Great Great Service! Technician Tony was the best! Not only did he identify and resolve the issue quickly, he provided great Customer Service and information with respect to use, proper maintenance and wear and tear of our garage door. I will certainly recommend ECO Garage Door Pros to friends and Family. -Rod
Tony was the very best and professional worker Ive had in a long time. His skill and mannerism exceeds above and beyond. I told Tony, I would not have a problem or issue about recommending him to install garage doors. He was such a gentleman. It was.a pleasure to have him install my garage.
Excellent and Exceptional Service provided by Tony!!! I like the fact that he was honest with my time meaning he call and stated he was on his way and should arrive within an hour and kept his promise especially given I call at the last minute. He worked fast and was willing to answer ALL my questions. Overall the price was affordable, excellent customer service, professional, and walked me through the different products that he could install and the difference between the larger one torsion spring vs two spring setup that I previously had installed. Tony also informed me that I should have a 8 foot rail vs the 7 foot rail because the 8 foot would allow me to open my garage door all the way so he was very knowledgeable. I will ensure to refer Tony and Eco Garage Door repair to my neighbors and friends. Ask for Tony he's the guy!!
Jimmy and Tony were amazing at coming out during inclement weather when Precision Door cancelled their appointment with us due to less than an inch of snow/freezing rain. We called them and they were able to come out within 2 hrs the same day. They were very friendly and professional and replaced our broken torsion springs as well as gave us tips on what to do to make the new ones last as long as possible. They also lubricated every moving part and hinge for a more quiet open. We also got the 2 year warranty at no additional cost. Thank you Eco Garage Door Pros for your professional and timely service done in less than an hour!
The guys at Eco Garage Doors have quality service that is outstanding to none. Service Techs Jimmy and Tony responded to the needs of my family and I super fast. I needed a torsion spring replaced. Called several other garage door services who told me that I would have to wait until tomorrow or the next day. But when I spoke with Jimmy not only was he professional but honest about the details of service needed to secure the garage. Jimmy and Tony made this replacement look extremely easy, safe and secure. I am truly grateful for the professionalism render to my family. CUSTOMER SERVICE AT IT'S BEST!!! Mr. Ken
