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Highly overpriced service. They charged $309.80 for the spring on the garage door which Homedepot has it for $50~60. They charged, labor rate, plus mandatory trip charge plus emergency service call fee as all separate line items. Service tech asked me to sign something in the middle that bearing end plate needed to be replaced for $153 additional. Homedepot has it for $10 for pair. They charged two 16 ft Strut bar for $215 each which would be $10~15 maximum. They charged close to $1500 overall for replacing the garage door spring plus adding strut bar to stiffen the door panel connection. I only used them because they were available same day for emergency and they took advantage of me knowing this is emergency fix and I would able to get a pricing comparison.
I sent them a clear photo and told them that the garage door cable snapped. They couldn't seem to provide a simple estimate. This company should not request online estimates if they need to send people out. If they are experts they should be able to provide a simple pricing range. Waste of time.
Justin T. came out to our house for an inspection of our garage door. Found out that we needed a new torsion spring. We could have kept the old one in for a little bit longer, but we knew from experience what would have happened if we did not replace it, so I had Justin replace it with a new one. Justin was very professional & kind, he explained everything that he was doing. We are very happy with the work that Justin did for us. Justin was so helpful in helping us decide on what we needed to do now. I highly recommend Justin and the Garage Door Doctor team to service your garage door.
Despite several glowing reviews, I recently experienced such a hard sell from the tech and someone he called on the phone to discuss my options that I literally just wanted the tech out of my house (which was weird to begin with). I just needed a panel replaced but they wanted to replace nearly everthing becuase the panel was so old it wasn't made anymore. I was shocked they resorted to the used car mantra of "what's it going to take to get you to buy this" addage while trying to sell me the full door. Imagine my surprise when I turned them down and then they suddenly discovered a similar panel for the door that they could install for nearly $1300. Local company called me, had the panel, and quoted $425 for parts and labor. Overall poor experience with this company. Buyer beware.
After careful consideration, I chose to share my experience with Garage Door Doctors to provide a transparent picture and a fair warning to others. Despite their higher markup, I intended to continue using them due to a three-year history. However, the lack of response from their supervisor and their disinterest in addressing my concerns made it evident that they had no interest in retaining my business. Our relationship with Garage Door Doctors began in 2021 when we bought our house in Katy, TX. We valued proactive maintenance and regularly used their services. However, my recent encounter with technician Justin J. left a lot to be desired. His fast-talking and aggressive sales tactics during a maintenance visit were concerning. Justin insisted on two maintenance services just to identify a squeak, making me feel like a sales target. He then tried to sell me an annual subscription and a surge protector, falsely claiming my existing protection was inadequate. This dishonest attempt to coerce me into unnecessary purchases was a red flag. While Justin correctly identified the cause of the squeak, the pricing for spring replacement became an issue. He presented three options, ranging from $500 to $1000, and pressured me to add a subscription plan for supposed discounts. His refusal to provide a straightforward quote without the subscription was frustrating. Things took a turn when Justin claimed that delaying the spring replacement would void my warranty for a Liftmaster opener installed in 2022. This threat was baseless, as I later confirmed with Liftmaster that the warranty is serviced through the dealer, and choosing another Liftmaster dealer would not void it. After Justin's departure, I called the front office seeking a manager, but despite assurances, I never heard back. I had to wait until Monday for another technician, Isaiah, to hook up my manual garage doors. Despite the lack of communication, I was still willing to give Garage Door Doctors a chance to fix the situation. However, after a week of no contact, I reached out to another company that promptly addressed and resolved the issue. The overall experience was awful, and I discovered that Garage Door Doctors had sold their business to A1 in 2023. This change likely contributed to the decline in service quality. Considering my extensive research and the negative experience, I cannot recommend Garage Door Doctors.
We have been with Garage Door Doctor for many years. We have always appreciated the service we have gotten. Recently, I called to get an extra garage door remote. I was told that a technician would come out to program it and the cost would be about $150.00. When I questioned the amount the young lady told me the garage door would need to be checked. It was worked on in April of 2023. Remotes are easy to program and cost $35.00 online. I canceled the appointment. I was very disappointed.
Highly recommended. Great service. Our garage door was a mess and Garage Door Doctors was able to schedule an appointment for us the next day. Byron came on time, was very friendly, professional , and explained everything that he needed to do and he did an amazing job! Our door works better than before.
Thank you very much Garage Door Doctor team, work done very swiftly and finished some time no late!
Thank you very much Garage Door Doctor team, work done very swiftly and finished some time no late!
I had a prior review of being dissatisfied with some pricing on a job that was done for me . Garage Door Doctor reached out to me about the issues and they corrected the problem extremely fast. Their work quality was not an issue as they are great on repairs and very timely to get the job done. I'm happy with total outcome as they are truly about customer service Scott Kerr
Just called to get a quote for a whole new unit. Was told $39 to come out and inspect for safety and discuss/show options. Why? I know I need a new unit, it's not that many options that they would offer, could have told me over the phone. I repeated myself stating that not's necessary as I know I need a new unit, just give me a quote, or a range of a quote with a couple of qualifying questions to narrow down the choices. Whoever answered the call, then repeated herself with the $39 service fee I guess. I passed. I already had 2 other quotes without all this nonsense that didn't cost me $39.
Garage Door Doctor is a great company. Been in business for a while. We used them in our old house I think about 10+ years ago and they were great. Fast forward and we needed them again. The service technicians/installers that came out (Devante Robertson and Marcus Brunch) were top notch! Very professional and knowledgeable about their product, friendly, did a great job installing our new opener and showing us how it worked with the new app and equipment. I would highly recommend this company and these service technicians to anyone. A+++
I asked for an estimate on spring replacement. But decided to go with the whole system replacement and roller replacement. The original rollers and system were from the original home builder in 1997. Isaiah called before he arrived and gave an estimated time of arrival. He arrived on time and was very courteous and professional the whole time. He provided several options. I went ahead and decided to replace the whole system and he was ready to install the system the same day. Isaiah was very customer service oriented and answered all questions as well as provided explanation and description of all options avaliable in the new system. He walked me through how everything and I was very comfortable with the knowledge he left me with operating the garage door and all the bells and whistles that came with the new system. If there are any friends and family that ask me about a garage door repair/install, I will definitely be referring Garage Door Doctor. Their office and field staff communicate very well and are very professional. We really appreciate everything this company has provided and will refer you all to anyone who asks. Services Rendered: Spring replacement
Isaiah came out in the late afternoon and was able to fish a wire out and open the doors. He reprogrammed the remotes, checked everything out, and told us how to avoid that particular problem in the future. I am so glad to have discovered this company on Angi and heartily recommend Garage Door Doctor to all those who have garage door problems. Services Rendered: The remotes for our garage doors would not work and it was impossible to get our cars out.
They were on time and work was excellent. Joey was great! Services Rendered: replaced garage door opener
They were great. They replaced our garage door opener with a much quieter and wi-fi enabled garage door opener several years ago. I called them last minute when another garage door company failed to show for their install appt and Garage Door Doctor came out the same day to install my opener. They took the time to explain how to operate the new opener since I'm not very tech savvy. This was my 1st time using them and I plan to use them from now on. Services Rendered: Replaced garage door opener, springs and rollers, lubricated system etc.
Brendan P. arrived promptly and quickly assessed the repair and provided a fair quote. He was very efficient and provided information on the repair and helpful tips. Call them! Services Rendered: Detached, maintenance
My garage door spring broke. I made the mistake of calling Precision Garage door of Houston, who first quoted me $325 over the phone, but then quoted me $950 at my house. I declined service with them and called Garage Door Doctor. The tech suggested the identical repairs as Precision, but for $355. He completed the work in 45 minutes and even did a tune-up. It now operates better than when new. I am so happy I found an honest and knowledgable company to service my door. Thank you! Services Rendered: Replace garage door spring and rollers.
These guys are great. I've used them before to replace the opener in the other bay and repair a door that was damaged. They did the same great job this time. They try to give you multiple options to cover your budget and features needed. The unit he recommended is great. So much more quiet and with good lighting. The job was done in a couple of hours and I learned a bunch talking with the technician. These guys really know their stuff and want the customer to be happy. Services Rendered: Needed to replace a garage door opener because the motor was giving out after 25+ years.
Service was very friendly, the service was great, and the work was quick and efficient. I called in the morning looking for service, and a repairman was on site before noon with a very reasonable quote. I highly recommend! Services Rendered: Needed garage spring repaired.
Spoke with Curtis to schedule work initially and he was wonderful. Answered all my questions with a positive can do attitude. We were out of his free estimate zip code area, but he listened to what our issues were with the project and he was able to give me a ball park estimate over the phone. Able to schedule the same day with several window blocks of time to choose from. The company sent Andrew, who called an hour before arriving and showed up 10 minutes early. Again seeing thoughtfulness with the company, much appreciated! Andrew was very polite and professional. He took his time to review the project and discussed all options and or future issues that may arrise with the older system we had in place. Appreciated all the hard work and was done within an hour and a half. Price was less than quoted, as they remembered to give us a senior discount. Job was done extremely well and would highly reccommend. Will use again! Services Rendered: Garage door rollers and wire replaced and reinforcement bar added.
I was very pleased with the responsiveness and profesisonalism of Garage Door Doctor. I called and was able to get an appointment next day. They arrived exactly when they said they would and were very professional and thorough. I was very pleased with workmanship. Services Rendered: I needed a new garage door opener and drive belt installed for an oversized garage door.
