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Called yesterday for service and the technician arrived right on time. He was well mannered and extremely professional. My garage is now opening and closing smoother and quieter than I can remember. Very happy with the service.
Andrew Kubsch helped us today. We were able to get a super quick appointment, next day! Andrew was kind, professional and definitely went the extra mile, even helping us set up our app to open our garage door when he only came for a repair. He was very punctual and a pleasure to work with. I will be a repeat customer for any future needs.
We had a major emergency with our garage door and with in a few hours of making an appt on a Sunday the technician came out. Andrew Kubsch was extremely professional and fixed the door and made it look easy (even though it wasn't). He explained everything in detail and was extremely patient with all of our questions. I will fully recommend this company and Andrew to anyone!!
Mike and Jay from Precision Garage Door did an amazing job. Their professionalism and efficiency is unparalleled. They inspected our garage doors, understood our needs, and went above and beyond to solve our problem in no time. Highly recommend Precision Garage Door's services for anyone in need of reliable and top-notch garage door repairs.
Great experience using Precision Garage Door. The tech showed up early; fully explained his diagnosis; and had a new opener on his truck. He completed installation of a new door opener in about 90 minutes. After which he showed me all the bells and whistles of the new system and suggested some easy annual maintenance I can perform to keep it working properly. Very pleased.
I called Precision Garage Doors to replace 2 springs and reinforce my garage door that cracked at the top. David Nelson was my technician. He was very professional and explained the repairs each step of the way. He did a great job and I am very happy. The knocking and clicking is gone when I drive in and out of my garage. I will use Precision Garage Doors for all my garage needs.
Nur watts my technician was a GODSEND!!! He was prompt, knowledgeable, courteous, and respectful. I have used this company time and time again for all my garage door needs. He knew the problem, gave me examples along with precise explanations of each part and step of the process! He is an excellent reflection of what the company stands for. I will continue to request him for future problems if they arise!! Overall a very pleased customer!!! This technician deserves a raise or promotion!!! Thank you Precision for always doing the best!
Precision Door just gained a new customer! I called them months ago when my garage door belt broke. The front staff went above and beyond giving me options to fix myself. I was so impressed with their care and assistance. Fast forward (I couldn't fix the door) and I got online to schedule an appointment for them to come out and put in a new garage door. Online scheduling was super easy. I got a text confirmation and then a followup for clarification. This morning they once again reached out and arrived early, which we were so happy about. Bryan the tech came out and walked me thru the options. Find out he could save me money and get my garage door up and running. While he was working he noticed a structure issue on the garage door which could have cost me thousands in the future. He quickly fixed that and all was done in :45min. WOW! I so appreciate his expertise, HONESTY, and professionalism. I appreciate them so very much
Good service but extremely expensive. I really felt ripped off. $400 for rollers that you can buy online for less than $40. $299 for labor for less than an hour's work. I guess you can pay for the convenience, but I paid way too much. Buyer beware.
I hit my door backing up and Precision Garage Door came within 24 hours. They did an honest evaluation and fixed the problem while at the same time explaining in detail to me what to expect. Bryan Medina did a great job, was super professional and courteous. His thorough explanation made me think about what I need in the future as well. Thank you Bryan and Precision Door
I wouldn't recommend use of this company. I was told by Linear that they would honor a warranty repair but they wouldn't even with Linear referral and authorization. They claimed new ownership doesn't allow them to access parts and make warranty repairs for Linear. Be cautious about doing business with Precision in terms of warranties.
It was very easy to set up and appointment and quick to get a technician. I received a call when he was on his way and how long it would take him to get to my home. Andrew Kubsch found the issue right away and repaired it immediately. I'm very satisfied with this company and the service they provided to fix my garage door. My car is happy as well.
Just had my whole garage door replaced by Precision. I was impressed by their workmanship. I always would call for the best deals. Well sometimes the best deal is not the best deal. Jay and Greg were excellent technicians. They introduced themselves and went to work. (all professional). Thank you so much. Great company!!!
I did not have them install my garage doors. I call to have door openers placed on my Beach House. Jouse was sent out. I paid a premium price but got a expert in return. He' was neat and installed the openers in accessible location. Explain everything. Good attitude Thank you!
Just moved into a new house and the previous owners supplied no garage door remotes. They came out on July 5. The technician told me the wall button was bad and he could order remotes for the openers. He needed to call me back with timing because it isn't a part they normally stock. I never got a call back, so I called again on July 20. I was informed they would get right back with me. I never got a call back, so I called again on August 2. I informed them we had been waiting a month and it was urgent we hear back from them. The receptionist told me someone would call me that day. When I didn't hear back by the end of business on August 3rd, I ordered the parts on Amazon and they arrived on the 5th. We installed and programmed everything ourselves on the 6th. Services Rendered: New Wall Button and Additional Remotes
I would give zero stars but I can't. The technician arrived and gave me an estimate. He said it would take 4 to 6 weeks for the door to arrive. On week EIGHT I called in to get status. I was told that they would contact the main office and someone would get back to me. Another two weeks passed and finally the technician shows up with the WRONG door and WRONG color-- and this is after I called in to cancel their service!!! Now I'm seeking a refund and no one has returned my call for four days. Horrible customer service. Lack of accountability. I will never use this company again.
This has been the most painful experience I have ever had with any company ever. I had someone come out in July of 2021 and measured my two garage doors and quoted me a price for two new openers as well. The salesperson said it would take 4-6 weeks for everything to come in and installation would take less than a day. after 12 weeks I contacted the main office because no one would call me back from the local Houston office and was told I would receive a call from Michelle, the branch manager in Houston. Never got that call, another week went by and I called again demanding someone contact me back. Michelle finally called and stated the doors would be in by October due to Covid, October came and went so I called in November and they told me they would be in by the end of November or possibly the first week of December. I explained that's not what I was told under the contract they make you sign with 50% down and she stated sorry but no refunds on special orders. I called the third week of December and they said everything was there and would come out and do the installation. When they arrived one of the doors they measured was not the appropriate size so I was told it could take up to another 2-3 months to get the correct one. In February I called again and the manager Michelle was just getting back from a meeting and stated she would call me the next day, never got that call, in fact she is avoiding all calls. When I contacted the corporate office again stating I am done with this and wanted a refund she stated that because I signed a contract there was nothing they could do and the doors should be in by May. I told them this is not acceptable and the customer service is horrible so now it forces me to make other arrangements with another door company and I will file a law suit to get my money back, they believe their contract is iron clad so that's what they're sticking to. Guess we'll see. Worst customer service ever, please avoid this company at all costs.
An installer from Precision Door arrived at my home without the necessary parts, tools, and/or materials to do the job. In fact, he showed up with mis-matched door panels facing the wrong direction. He admitted he failed to even look at the work order before he left for my house that morning and stated he didn’t bring the replacement trim with him and he couldn’t do anything about the door having a backwards panel. This was HORRIBLE and not at all in accordance with what we agreed. So, I told him to do what he could with what he had and come back and fix this mess. To this date, no one from Precision has contacted me about this, offered a rebate, or done ANYTHING to make this right. It has been 244 days since I placed the initial order with them. That is EIGHT MONTHS. Services Rendered: Replacement of garage door, trim, and track system
Prompt service to replace my garage door openers. Ryan was professional, courteous and knowledgable. Initially installed two different openers but, when I asked if he could match them, he returned next day and replaced one free of charge. I highly recommend Precision Garage Door.
Service after the sell is terrible. The install went well but did not install trim on the new build garage doors. Myself and the contractor have each called multiple times to get an updates over the last 2 months. We are getting the "it should be on the next truck" or "the wrong color got shipped" on multiple occasions. Finally, today, I got hung up on by the person who answered the phone because she said "they" are all in a meeting and "they" will call me back. I informed her two weeks ago I called that is exactly what was told to me and am still waiting for a call back. I asked is there someone I can speak with now and she said "no, my manager will be calling you" and hung up. Services Rendered: Replace 2 garage doors (existing structure) and install 2 garage doors with openers (new build)
This company may be ok for garage installations but they advertise doing metal fence door installations, too. Here, they definitely leave a lot to be desired and have only one technician that can perform the work. In my experience, after 9 visits they couldn't complete the project of installing a gate opener and putting in two metal posts. Numerous issues occurred during this time: 1. Initially installed brackets upside down 2. sensors placed so high they would miss low cars or small children or pets 3. Operator placed incorrectly and deformed gate doors 4. Wires placed over gate rather than under and beyond being unsightly also represented a trip hazard and increased element exposure as they weren't buried 5. Not initially told that original posts were too thin and not well placed 6. Technician left before assigned time so we couldn't review his work. When called he said he needed to loo at an apartment 7. When doors opened and closed randomly sometimes even one forward and the other backwards and technician was called, he told me he was off for the weekend and couldn't come back. This led to issues and one door completely fell off 8. Remote was programmed to same frequency as someone else nearby so doors opened and closed at random times 9. Technician(s) trespassed on my property at their last visit and disabled the gates and entered my property. Your email says that we will be contacted earlier in the day by the technician to confirm arrival. No email, phone call or text was sent for confirmation despite you and the technician having my contact information 10. Welding initially was very rough and obvious, improved on last visit but still not finished 11. Post with cement not placed flush and doors do not come together properly 12. Outside bracket is uneven and looks like scrap metal. Screws are unevenly placed resulting overall in a slipshod appearance 13. I have repeatedly asked the owner to call me, which has not happened 14. I have repeatedly asked manager to come to my property and walk through the issues with me. She has not 15. I have contacted the manager multiple times and often have to wait one week or more for a reply I have asked the owner to call me and he has not. I have asked Michelle the manager to come out and see the issues and supervise the work and she will not. Her most recent proposal to me is that they remove the operator I paid for (and still charge me for it), charge me for the incorrectly placed posts and move on. Unbelievable! I would recommend staying far away from this company. 9/27/21 update: Out of nowhere after 11 weeks of not returning my calls or emails, the manager left me a message saying I had to pay on an invoice I hadn't seen by 5p that day. I have no problem paying for work done but I hadn't received an updated invoice from this company or heard anything from them in almost 3 months. Three months ago they were unable to complete the work and had an independent gate person have a look. Ultimately I paid this person to finish their work. So, you can imagine my surprise hearing from them out of the blue demanding payment. I let the manager know I was away and unavailable until Monday (3 days) and to please send the invoice for me to review in 3 days when I returned. The manager became very rude, tried talking over me and said I had to that day at 5pm and she hung up the phone. She continued to text throughout the day demanding payment by 5pm that day saying she would not communicate with me after that. Ultimately, once home I reviewed the invoice and offered what I believe to be a fair compromise given all the issues. I have not heard from them and will report them to the BBB as well as take needed legal action if it comes down to that. Do NOT USE THIS COMPANY - misrepresent their expertise, do not return calls and then are extremely rude. And don't forget, their work was terrible
I received a phone call in response to my email within minutes, even in the evening and during the Christmas holidays! Was able to get an appointment within 24 hours and had a punctual assessment of our broken door. The gentleman who arrived was courteous, took his measurements efficiently, and counseled me on my options, with a variety of accompanying costs. When I chose to get the door replaced, he offered me a selection of choices to review with my spouse. We were able to place our order, again within 24 hours. I am very excited about our new doors –though we will need to wait six weeks for their fabrication. Services Rendered: Garage door repair
Excellent service. We have used your company several times over the years to maintain our garage door and opener. Recently we experienced an intermittent problem with our garage door opener and it was time for a replacement. I called, requested service from David Sinner, and an appointment was scheduled for the very next day. David arrived onsite during the requested service appointment and diagnosed the problem and replaced our garage door opener in less than two hours. We are very pleased with the replacement garage door opener and the service provided by David and your company. You can be sure that we will provide a positive reference and will utilize your company's services as needed for any future incident or issue. Services Rendered: Garage Door Opener Replaced.
Came out fast, but apparently, wasn't careful and the installed the belt twisted. I had to point it out to the tech and he fixed it, but should I really need to have to inspect their work? Thus, the B. Otherwise, would've been an 'A+' because they told me that my belt was covered by Liftmaster when I called for an estimate, and the only one of the 3, to do so (I contacted Spectrum, First call, and RB garage doors). Therefore, I didn't have to buy the belt from them. Cost $89 for the tech to come out and replace the belt with the one that shipped from Liftmaster (that took about 2 weeks). Services Rendered: replace garage door belt
OUTRAGEOUS prices. Call Garage Door Doctor instead. The spring broke on my garage door. I found Precision on Google, called, and asked the phone operator how much to replace it. She told me it would be $275 for the spring, including labor, and $50 for the trip. When the tech arrived, they said that although I started with one spring, I needed two, they were $275 each, I needed new rollers for $150, plus lots of labor. "Don't forget that labor," the tech said to his trainee. The trainee was confused, so the tech helped him add it on the iPad quote. The final quote came out to over $950. The tech told me a lot of guys put the wrong springs on, don't know what they're doing. Oldest sales tactic in the book. I do a lot of handiwork myself, so I have a general idea of what parts cost and how much labor is involved in things. I knew I was getting fleeced. I declined the service and refused to pay the trip fee. I then called Garage Door Doctor. Because it was so late (5 pm) due to wasting time with Precision, Doctor couldn't come until the morning. I had to drive my car across the city to park it at another address since there are lots of break-ins in Montrose. Garage Door Doctor came out the next morning, suggested the identical repairs, but charged me $355. Their tech told me $950 was insane. The door now operates better than when new, but with no thanks to Precision. STAY AWAY! Services Rendered: Garage door spring replacement
From obtaining a service call for repair to arranging the replacement service, Precision Garage Door of Houston was very professional and prompt. Dave, our service technician, was extremely polite and efficient. Highly recommended and would call them again! Services Rendered: Garage Door Opener Replacement
Terrific experience from beginning to end. Within minutes of submitting a request, I was called by a rep from the company and an inspection was scheduled for the same day (after 5 pm). Jonas Q. was on time and after a quick consult, began work immediately. Within 45 minutes, the problems were solved and the door restored to functionality. Jonas could not have been more helpful and courteous. This company has the service experience down perfectly. Services Rendered: Garage door components replaced.
Mr. Tyler went above and beyond to fix our garage door opener. He is friendly, know well what he does, willing to spend time until the problem was fixed, Saved us time and money. highly recommend. Services Rendered: fixed garage door opener
