Anonymous Review
Published:over 4 years ago
About a year after moving to a home that is 18 years old, we began hearing a loud metal cracking sound when closing our garage door. We thought the springs needed replacing. My husband called Overhead Door Solutions due to excellent recommendations on our Temecula area "Nextdoor." My husband talked with the owner, Mike, and it was determined this was not an emergency because the door was still functioning. Nevertheless, Mike was able to schedule an appt two days from then. He arrived within the time frame he had scheduled, and even gave us a call 20 minutes prior to arriving. When observing the door closing, he immediately determined that the problem wasn't the springs, but a small crack in one of the metal door panels due to a warped panel causing metal fatigue. The crack did not show from the outside. To prevent it from cracking further, Mike added two metal braces across the garage door. (This was a less expensive repair than replacing the springs would have been. Mike explained that the springs had been replaced, were high quality, and would last for several more years.) Before leaving, Mike even lubricated the hinges, rollers and springs. His repair and preventive work took about 20 minutes. Mike has been doing this for 30 years. He is thoroughly competent, congenial, punctual, and honest. I never thought the sound of a garage door closing would be music to my ears!