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Our technician Al Rogers diagnosed the issue quickly and recommended corrective measures. He was able to repair our garage door on the first visit in a short period of time.
Over many years, Overhead Door has always come to my rescue with exactly what I needed to make sure my garage door would stay in perfect working order. They are dependable, professional and came out quickly every time. I appreciate their thoroughness and a job well done! Betty M. Jackson
Al R was great to work with. He called before he made the trip out and let me know an estimated arrival time. He explained the problem, fixed it and then explained how to maintain the new spring to keep it working longer. Thank you!
I love it when a repair job is easily scheduled and work is accomplished efficiently and as promised! Thanks, Al R. Great work. The garage door's bottom seal has never looked better, AND you also lubed and checked out my opener system. Thanks!
The repairman (Aaron) did a wonderful job of repairing my door (broken cable). While here I also had him replace all 10 rollers and the other undamaged cable. He completed all work in about 40 minutes. I was most pleased with the results.
In July our garage door received damage from a down tree during a bad storm. I called Patrick Surbrook and he came out a gave a very nice estimate for full replacement. Once the garage door was ready for installation, Aaron M came out and did a fantastic job with the removal and replacement of the door. Very kind, organized and did a fantastic job!!!!
Service was great from beginning to end. I put in a service request at the Jackson office and Al R. was at my house the very next day to look at my garage door. He put in a request to install torsion springs, a conversion kit and a bottom seal. He was back again the very next day to make the repairs. Al was professional, courteous and respectful. I would highly recommend Overhead Door Company and give Al 5 stars for his service.
I am absolutely delighted with the exceptional service provided by Overhead Door. As an insurance agent, I recently had a client facing a troublesome situation when their garage was struck and they were unsure how to proceed. I reached out to Overhead Door, and to my delight, they offered to assess the damage at no cost. I was impressed when they arrived promptly within just a couple of hours and quickly went to work on the repairs, ultimately restoring the garage on the very same day. I cannot express my gratitude enough for the outstanding service they offered. Their dedication and expertise are unmatched, and it brings me immense satisfaction to know that my client's issue was resolved so efficiently. Without a doubt, I will be recommending Overhead Door to anyone in need of such services. Thank you, Overhead Door, for going above and beyond with your exceptional service. You have undoubtedly earned my trust and loyalty, and I am eager to refer everyone I come across to experience the same outstanding level of care that my client received. Your team's professionalism and commitment are truly commendable.
Initially, I had a big Bad experience with my garage door and had Overhead Door of Jackson come out to look at the the door to see if it could be fixed or ifit would have to be replaced and unfortunately it did. However, they fixed the door temporarily until the new door arrived. They promptly called me back and gave me an estimate for the replacement door and then was ordered. When the new door arrived, Arron come out and installed the new door. He did a fatastic job, was very friendly and very courteous. Answering any questions we had. Very impressed with the company and their service
Our home garage door system was 60 years old. I called and a tech came out and advised me that they could repair the system. I was called and told they had located a vendor who could make the needed springs. Given all the current manufacturing problems they arrived. Robert came to the house and in a relatively short time had the new springs installed and calibrated to our opener. He was very professional and explained everything including preventative maintenance we should do. An absolutely pleasurable experience.
I rang up Overhead to come appraise our garage door opener. They quoted a price and said they'd be in touch within a week. Unfortunately, they didn't get back to me, but when I called them, they set me up with a date to come out and fix the garage door opener (it was just before the holidays and they were short staffed, so I certainly don't hold anything against them for not getting back to me within the original timeframe). The gentleman who came out and fixed the door was great - knocked out everything quickly while I continued my own work. $500 seemed fair to put in an all new garage door opener and keypad. The only thing keeping me from giving them five stars is that the repair man took down what code I wanted for our keypad but didn't program it using that code. I had to read through the instructions and reprogram it myself. Other than that, solid place. I'd recommend it to anyone.
My Garage Door was broken, I talked to kaitlan in the Jackson office and she sent out two guys aaron and dave all three awesome people, fixed my door, it works great, I would strongly suggest all veterans to do business with them, I only wish I could give more than the five stars..........They most definitely support the veterans...........
Recently had an amazing experience with these guys. My mother has a condo that she rents out. The garage door had become inoperable (spring/cable) she had a handyman order parts from them. A week later she passed away due to covid 19. I flew in from Arizona to take care of outstanding items and arrangements. After looking at the door it was apparent that it just needed a full replacement. I went to Overhead in Jackson and was greeted by Leanne, who is a wonderful person. She was very sympathetic to my situation. They absorbed the parts that had came in and expedited a new door install for that same day for a great price. The tech that came out was right on time and extremely professional and efficient. He had the full door installed trimmed out, working and looking great in less than 2 hours. I would recommend this company to anyone. They are real people that care and do a great job for a true value. Thanks Leanne and overhead door.
Awesome Service! They came out same day I called, gave me a quick estimate, ordered my special sized doors, and installed on time. Good products and great service! Their prices beat out the other guys even with some extra hardware in the quote.
Our garage door is old. We think it was the first garage door ever manufactured. It's so old we can no longer buy replacement parts, so when our one working opener stopped working we knew we needed help. We tried to order new openers online and program them ourselves only to find out nothing is compatible with a receiver built in 1980. OverHead Door suggested getting a new receiver and two new openers. We gladly agreed. Parts took less than one week to order and the new receiver was installed and working in less than 10 minutes. I have no idea why we did not have one installed sooner. Our garage door still works, so that was left alone, but we can now open our door without having to fiddle with the opener. As a bonus the new openers are amazingly small - the old ones were huge (it was like upgrading from an iPhone 4 to an iPhone 6.) I Know everyone is curious so, I was given a time between 1:00 and 3:00 pm and the technician showed up both times around 1:30 pm. Both appointments took about 10 minutes and the technician was super polite and helpful.
Workers were professional. I believe the work took longer than what I had paid for. They initially offered the part, but then said it might not be needed right away when they had the unit apart. I took it anyway, feeling I owed them for the extra work they had already performed. Services Rendered: Door was off track and cables were tangled. Partly my fault. They also replaced part of the control mechanism.
I struggled with my troubled garage door off and on for about two years. I went to the store, and bought parts, grease, wheels, bolts, and changed, tweaked, and greased. It would improve slightly for awhile, and then revert to its old cranky, rattling, and inconsistent operation. All I wanted was my garage door to go up and down without my having to worry about it actually going down, or it stopping 3 or 4 times each time, and trailing back up without closing! I finally called this company, and they sent a service guy out who fixed in an hour what I could not fix in two years. My garage door has worked perfectly ever since. Their prices were reasonable. I was humbled.
