Reviews for Overhead Door Company of Jacksonville, NC
Rating
68Google: 4 ⭐Is this your business? Claim Here
Address
Hours
- Monday8:30 AM-4 PM
- Tuesday8:30 AM-4 PM
- Wednesday8:30 AM-4 PM
- Thursday8:30 AM-4 PM
- Friday8:30 AM-4 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:about 1 year ago
Google5They did my doors and they turned out amazing. Even better than I expected. I would call then for any garage door needs that you have in the area.
Anonymous Review
Published:over 1 year ago
Google5By far the best customer service I've had in years. Nick was my technician he was in and out in 45 minutes. Very polite and respectful. Even there receptionist and the manager were amazing people. If you ever any garage problems, I'd highly recommend this company
Anonymous Review
Published:almost 2 years ago
Google1I am 80 years old and practically live at the doctors office. I had a gentleman from Overhead Door come out and inform me that I needed a new garage door motor. I told him to order it. Last Friday when I got home in the evening I had a message they wanted to install the motor. It was too late to call. On Monday I had to travel to Wilmington for an all day medical marathon and again, when I got home in the evening, another message. I tried calling but couldn't get through. I called the office and had a rude lady tell me they couldn't keep calling me. So bottom line, no garage door motor.
Anonymous Review
Published:over 2 years ago
Google5Excellent Customer service rendered by the the office Secretary in setting up appointment, and very thorough in obtaining information as to the problem with the garage door etc. The men were on time and very knowledgeable of what needed to be done. They also came back to fix the door to where I could get the car out if I needed to go out of the house until the parts came in. They were very professional and excellent in the services provided. I have already given your company's number to friends of mine who might need your service! I'm am thankful to each and everyone for the excellent service rendered to me! May God Bless You and your business! Debra Robinson Debra Robinson
Anonymous Review
Published:about 3 years ago
Google5These guys are amazing!!! I called to get a quote for a garage door spring replacement, and they told me they would call me back with a quote. I was expecting a call back around the next day. They called me back in less than 5 min with a quote and scheduled my work about 3-5 days out. The very next day they called and said it could be done that next day. The technician Terry was very professional knowledgeable. Not only did he replace the spring in a very short time, he didn't just replace it and leave, he made sure every part on the door was working exactly the way it was intended.
Anonymous Review
Published:over 3 years ago
Google5I'm giving this business two stars because the female I spoke over the phone was very helpful or I would have given in one star. I called this company on 12/11/2020 to schedule an appoint. The earliest opening was on today 12/15/2020, so I booked the appointment. I took today off from work only to be stood-up. I was supposed to receive a call from the Service Tech, but I didn't hear anything from the Tech or the Company letting me know that no one was coming out today. I wasted a full day waiting when I could've been working or running errands. Time is the only thing we can't get back, so I'm pretty upset about wasting it. I'm very understanding to most things, but this should never happen..... MAKE IT RIGHT Update: they made it right
Anonymous Review
Published:over 4 years ago
Google1They deserve no stars, but have to give at least one for a rating. This company owns one business in Jacksonville and one in New Bern. I dealt with both. I never even got garage doors because getting employees to call you back was absolutely impossible. on four occasions I called the owner in New Bern so he could get his employee to call me back. After the fourth time I went to another business and within a day and a half I had an estimate, picked out my doors and had them on order. They may just be too busy, but if that's the case need to be honest with your customer.
Anonymous Review
Published:about 10 years ago
Google5I called this morning to have someone come out to look at our garage door. Both people I spoke to were very nice. I was expecting to have someone come out sometime next week; instead, he told me someone could be there in about an hour. He showed up right on time! He came in looked at my door and gave me a quote I a matter of minutes. I loved the fact that he didn't try to sell me a bunch of stuff I didn't need. Very satisfied with the service so far!!!!