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Quick response time and super fast fix! Our spring snapped on our garage door on the eve of a huge snowstorm trapping our snowblower inside. Since we live close to their home base, a tech was able to come out and fix it right away! Super happy with the service.
Excellent service. Called at 4 pm and they repaired my garage door the next day at 8 AM. Would highly recommend.
Called Janesville overhead door company at seven in the morning and they were to my house a little after noon that same day, which was very prompt service. The technician was very courteous, professional, knowledgeable, and had things fixed up in 15 to 20 minutes. In my opinion, they went above and beyond what they had to do checking over the door and adjusting everything and lubing up all the door hinges. I would recommend this company to anybody because of the great service and job they do. Very satisfied and very decent people to work with!!!!!
Same day service for a broken spring on our garage door. On-site service was professional, timely, and high quality. Communication for scheduling with the office was outstanding. Simply outstanding.
We got same day service for a broken spring on the garage door. He was in and out of here in half an hour and just flew through the work. He really knew what he was doing. Very professional. Highly recommend this company.
Although the company responded quickly to get someone out to look at my garage door that wouldn't open, they have been here now a total of three times this year to fix the door. 1st time, said the roller and frame were loose and needed tightening and they supposed greased and tightened everything. Two days later door once again doesn't close or open properly and they come back and replaced something in the main unit. Now again the door is off kilter and they once again tell me the front rollers were wobbly and tightened them AGAIN. Each time I get charged a $60.00 trip charge. Last time he was here he only spent 15 mins. Not sure how thorough a job that is, so I can only hope nothing happens again. The tech did apologize, but I still have to pay them again for another visit. I have really mixed feelings about the company.
The original installer of our door opener (not this company) did not put the opener on the stud, so it fell on our cars...on a Saturday evening... so I called Janesville door freaking out and the guy got there literally right away, and fixed it really fast. The opener never worked right until this guy got to it, all of a sudden the lights in it worked, the sensor worked, and it went up and down smoother. We were pleasantly surprised by the price too! We are so THRILLED!
Fantastic experience! Chris, in the office, was great at getting us all the information, options and answering all of our questions. Derek did a great job on our install and was very personable. We will use Janesville Door for all our future garage door needs and will recommend them to all our friends and family!
