Review from LilOne68
Published:over 3 years ago
I URGE OTHERS TO AVOID ROOF MASTERS REMODELING
The owner of Roof Masters Remodeling, Nathan *****, is a bully and used intimidation tactics to make me feel like I had no recourse regarding the issues caused by their poor quality of work. Nathan made me feel uncomfortable and caused me to debate for days on whether to say anything regarding my experience with Roof Masters Remodeling.
I chose Roof Masters Remodeling (RMR) under the assumption that they would provide me valued products and service based on their mottos and what guarantees they offers. Boy, was I fooled.
I hired Roof Masters Remodeling to replace my roof, repair interior damage, siding, and gutters due to storm damage. The job was 90% paid for by my insurance company.
In February 2020, I hired them to begin work, and they finished by July 2020. Unfortunately, I had to have them come back in February 2021 when the roof leaked and caused interior damage again.
With my “unprofessional eyes,” I could see that certain things we not done correctly, and the quality of work looked unprofessional.
A few examples of this:
1)The wall repairs made in the Master Bedroom were not appropriately made; the drywall mud was applied too heavily. As a result, if slight pressure is applied to the wall, it will crack. Additionally, the texture and paint do not match the wall and ceiling.
2) The damaged sheetrock caused by the roof leak should have been cut out, and an inspection of the interior wall should have been done.
3) There are nails on the roof pushing shingles up.
4) When it rains, water flows between the gutter and fascia, which I believe is causing water to go behind the siding.
I had multiple professionals come out to look at the house, and I showed them the work that Roof Masters Remodeling had performed. The professionals were ICE-Insight Consulting Engineer, a local painter, a local plumber, Joplin Mold Inspection, and two local gutter companies. They all pointed out issues regarding RMR’s work. I can provide a more detailed description of this if and when needed.
Here are a few examples of what the other professions found:
1) ICE found that the roof and gutters had leaked, causing damage in the master bedroom west wall, window and ceiling area.
2) ICE stated that 2 of the plumbing vent pipes were too low or not even present.
3) The plumber came out to fix the two plumbing vent pipes and found a pipe broken that he believes in his professional opinion too because of the boot not being opened up to accommodate the pipe and then just pushed down with force. This allows for rain to leak down into the attic.
4) The Mold inspection found Aspergillus/penicillium-like mold in the master bedroom wall.
5) Both Gutter Companies said gutters are installed improperly.
On April 2, 2021, I found out about the broken plumbing vent. I sent owner Nathan ***** a text requesting he call me. He called me back in the afternoon and told me I was wrong and didn’t know what I was talking about. He was very confrontational, yelling at me and calling me a liar, saying his roofers did not even touch those pipes. He stated his office would call me the following week a set up an appointment. I had to call several times to finally get an appointment for April 26, 2021, at 4 pm. Prior to this meeting, I sent him a very detailed letter to go over those items in the meeting.
That meeting got very heated, and nothing was accomplished. I have recorded audio of that meeting. Again, Nathan was a bully/aggressive and used intimidation to scare me out of complaining about his companies’ practices. Also threatened that he would sue me if I made any bad reviews about him and his company.