Reviews for Roof Master's Remodeling Inc.
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Featured Reviews
Review from Emily C
Published:almost 3 years ago
BBB5They worked with my insurance company from start to finish to help me with my hail damage claim. As soon as the check came in from the insurance company, they walked me through the necessary paperwork to complete and had my roof completed within the week! Very fast, efficient, and professional. Would recommend to anyone.
Review from Nancy V
Published:about 3 years ago
BBB5They are a very caring, personable, accurate, on time business!!! Love my new roof and looking forward to the new windows!!! Great job!!! Great pricing!!
Review from Audrey P
Published:about 3 years ago
BBB5****** and crew went above and beyond to get my storm damaged roof and gutters replaced. Did excellent work.
Review from Douglas W
Published:over 3 years ago
BBB5I talked with ***** from roof Masters about checking my roof gutters and garage door for hail damage he found damage on all three ***** assured me if I signed up with Roofmasters my only out-of-pocket cost would be my deductible which ended up being only $1000 I signed up with ***** at Roofmasters they finance my entire project roof gutters downspouts garage door roofmasters worked with my insurance through the whole process while I got to sit back and watch the work be done to my home it now looks brand new I am very satisfied and impressed with my experience with the roof Masters I would recommend them to anybody
Review from Pam B
Published:over 3 years ago
BBB5Roof Masters replaced my roof and guttering due to hail damage. They financed the entire project and I only paid the deductible after the project was complete. Blake * is an incredible representative for Roof Masters and made the whole process easy. He filed the insurance claim for me, was present when the adjuster inspected my roof, and dropped by periodically to check on the roofer's progress. I would highly recommend Roof Masters to anyone needing roof repairs or replacement, plus would encourage you to contact Blank to get your project going.
Review from Marilyn P
Published:over 3 years ago
BBB5I found Roof Masters through **** ******* They Responded to my online request for roofing services to remove and replace my shingles roof, gutters, fascia all was bought and paid for through my insurance claim. Roof Masters Came to Springfield from Joplin and handled my large roof job in 24 hr turn around including a fantastic clean up job. Roof masters was the only company offering me a price lock guaranty that my only out of pocket cost was my deductible, and everything was per their final invoice per insurance approval meaning they handled everything with my insurance carrier where I didn’t give any down payment and never paid any money before the work was completed 1 st they catered to me with the color selection and delivered materials and installed all per their promises made on day one. I hope anyone in the Springfield area or anywhere for that matter get as lucky as I to find Roof Masters And get everything handled without leaving your house.
Review from Willard A
Published:almost 4 years ago
BBB5Roof masters was great they inspected our roof after roofing our neighbors then told us how they could get us a new roof. We then had a claim filed that day. And then nathan and the rmr team handled everything with our insurance after that. We got a phone call telling us we were approved from our inurance with-in days, they said check was on its way. However The rmr team had allready confirmed our color, and did not need to wait for our check to be available to pay , they really do take the worrie away, they have completed all our appproved works all with out a penny down. Our only out of pocket cost was our deductable as advertises i hope you get to see what they can do for you.
Review from LilOne68
Published:almost 4 years ago
BBB1I URGE OTHERS TO AVOID ROOF MASTERS REMODELING The owner of Roof Masters Remodeling, Nathan *****, is a bully and used intimidation tactics to make me feel like I had no recourse regarding the issues caused by their poor quality of work. Nathan made me feel uncomfortable and caused me to debate for days on whether to say anything regarding my experience with Roof Masters Remodeling. I chose Roof Masters Remodeling (RMR) under the assumption that they would provide me valued products and service based on their mottos and what guarantees they offers. Boy, was I fooled. I hired Roof Masters Remodeling to replace my roof, repair interior damage, siding, and gutters due to storm damage. The job was 90% paid for by my insurance company. In February 2020, I hired them to begin work, and they finished by July 2020. Unfortunately, I had to have them come back in February 2021 when the roof leaked and caused interior damage again. With my “unprofessional eyes,” I could see that certain things we not done correctly, and the quality of work looked unprofessional. A few examples of this: 1)The wall repairs made in the Master Bedroom were not appropriately made; the drywall mud was applied too heavily. As a result, if slight pressure is applied to the wall, it will crack. Additionally, the texture and paint do not match the wall and ceiling. 2) The damaged sheetrock caused by the roof leak should have been cut out, and an inspection of the interior wall should have been done. 3) There are nails on the roof pushing shingles up. 4) When it rains, water flows between the gutter and fascia, which I believe is causing water to go behind the siding. I had multiple professionals come out to look at the house, and I showed them the work that Roof Masters Remodeling had performed. The professionals were ICE-Insight Consulting Engineer, a local painter, a local plumber, Joplin Mold Inspection, and two local gutter companies. They all pointed out issues regarding RMR’s work. I can provide a more detailed description of this if and when needed. Here are a few examples of what the other professions found: 1) ICE found that the roof and gutters had leaked, causing damage in the master bedroom west wall, window and ceiling area. 2) ICE stated that 2 of the plumbing vent pipes were too low or not even present. 3) The plumber came out to fix the two plumbing vent pipes and found a pipe broken that he believes in his professional opinion too because of the boot not being opened up to accommodate the pipe and then just pushed down with force. This allows for rain to leak down into the attic. 4) The Mold inspection found Aspergillus/penicillium-like mold in the master bedroom wall. 5) Both Gutter Companies said gutters are installed improperly. On April 2, 2021, I found out about the broken plumbing vent. I sent owner Nathan ***** a text requesting he call me. He called me back in the afternoon and told me I was wrong and didn’t know what I was talking about. He was very confrontational, yelling at me and calling me a liar, saying his roofers did not even touch those pipes. He stated his office would call me the following week a set up an appointment. I had to call several times to finally get an appointment for April 26, 2021, at 4 pm. Prior to this meeting, I sent him a very detailed letter to go over those items in the meeting. That meeting got very heated, and nothing was accomplished. I have recorded audio of that meeting. Again, Nathan was a bully/aggressive and used intimidation to scare me out of complaining about his companies’ practices. Also threatened that he would sue me if I made any bad reviews about him and his company.
Review from Howard G
Published:almost 4 years ago
BBB5My initial concern was to get an estimate on a complete roof replacement. Tristan helped me to get an adjuster involved and got my repairs covered under my insurance. Excited to see how the rest of the project goes!