Reviews for Overhead Door Company of Kalamazoo
Rating
68Google: 4 ⭐BBB: A+BBB AccreditedIs this your business? Claim Here
Address
Hours
- Monday8 AM-5 PM
- Tuesday8 AM-5 PM
- Wednesday8 AM-5 PM
- Thursday8 AM-5 PM
- Friday8 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:about 1 year ago
Google5Miss Bev and her team are the best in this business. I will never even consider anyone else to hang our barn, garage or workshop doors. These folks are straight A+. I thank them for taking good care of us.
Anonymous Review
Published:over 1 year ago
Google4My experience was scheduling, to have my garage door opener replaced. My existing opener was installed in 1997, And I wanted to upgrade the unit with new remotes. The person I talk with was pleasant, and answered all of my warranty questions. But was not for sure how the labor works with the 10 year motor, 5 year chain warranty. She mentioned the warranty information will be with the installer. I sent pictures of my garage install to save a second trip, by technician.
Anonymous Review
Published:over 1 year ago
Google1I made an appointment to fix the garage door. They make doing 3 trips to check because they are on the way they never show up at 5 hours waiting
Anonymous Review
Published:almost 2 years ago
Google1Know in advance that all Overhead Door locations are each independently owned franchises and there is no avenue for resolving problems with corporate if your individual branch botches your job. Avoid the Kalamazoo branch at all costs. Their incompetence and subsequent total abandonment of their botched work on our project has cost us exponentially more time and money to get our project redone properly by contractors who care about their work and their reputation. The problems at this branch are systemic and there is zero accountability. Avoid this place at all costs.
Anonymous Review
Published:about 2 years ago
Google5My experience with Overhead Door was great - beginning to end. Quick to answer their phones, and I was able to talk to actual humans, not machines. Assessment and installation appointments were set up and carried out quickly too, and at my scheduling needs. They replaced my very old motor, made necessary adjustments, installed a keypad, and explained what I needed to know. All quick, efficient, and pleasant. All done between Thursday and the next Monday. I highly recommend Overhead Door to anyone needing repair or replacements. Excellent service at a reasonable cost.
Anonymous Review
Published:about 3 years ago
Google5The torsion spring on our garage door broke with a loud boom this morning with my car still inside the garage. I called Overhead as soon as they opened and spoke to Sheila who was nice and answered all my questions. She said someone would be out today, great! 10 minutes later Erica called and said it would be in the next 2 hours and they came 30 minutes later. Mike and his co-worker were really nice, got straight to work and replaced the spring in no time! I really appreciate the quick service and kindness on this already crazy Monday!
Anonymous Review
Published:about 3 years ago
Google5They helped me with my older garage door system! Super friendly, paired me with the right remotes (originals were lost), walked me through the synchronization of the remotes, and also tuned up the whole system. Excellent experience and top notch customer service!
Anonymous Review
Published:about 5 years ago
Google5A great experience! Our garage door broke late one evening. We thought it was shot and would have to be all replaced. We were already pricing out a whole new setup which we aren't prepared for now. Called the next morning, service manager lady was super friendly and scheduled us for the next day. They came out by 9am the next day. Kevin, the technician; was awesome, explained everything and fixed the issue! While the door is old and may need to be replaced soon, he managed to get us by for now and all for under $100! Works like a champ now. I requested a quote for new, which they promptly mailed us within 3 days. A great experience overall. Door broken in the middle of winter, but Overhead Door Company of Kalamazoo had us back up and running within 36 hours! A+! Definitely recommend.